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Mogo Direct Reviews

4.6 Rating 658 Reviews

91 %

of reviewers recommend Mogo Direct

Company Reviews

Product Reviews

4.6

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Mogo Direct 5 star review on 6th November 2022

Mogo Direct 5 star review on 27th October 2021

Mogo Direct 5 star review on 10th January 2021

Mogo Direct 5 star review on 1st June 2020

Mogo Direct 5 star review on 14th May 2020

Mogo Direct 4 star review on 5th March 2019

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite me specifically requesting this table to be put in our Greenhouse by the delivery company it was left out in torrential rain. The box that it came in disintegrated but the table itself seems ok”

Posted 4 months ago

Good morning, Thank you for taking the time to leave a review - we're really sorry to hear your table wasn't left where requested. We have contacted our delivery partner to ensure drivers always take note of special requests to avoid any similar issues in the future. Thank you for your order with Mogo - despite the issues with your delivery, we hope your table fits the bill. Warm regards, The Team @ Mogo Direct

Posted 4 months ago

“70 chairs ordered, 69 delivered, 2 slightly damaged. I asked for an hours notice of this delivery as it was to an empty village hall and I live a half hour drive away. No notice, and wrong person was telephoned when lorry arrived.Given a further delivery date, waited all day for notification of delivery, no contact at all and no delivery. Telephoned Mogo next morning and another delivery date given. Again asked for one hour notice of delivery as I was going to ask someone to be there. Telephone call when the delivery arrived to empty hall and I had to return from a trip out. You obviously have a major communication problem. I would not recommend your company despite chairs being satisfactory.”

Posted 10 months ago

Thank you for taking the time leave a review. We're pleased to hear you are satisfied with the chairs you ordered, however, we're very sorry you had a bad experience with your deliveries We endeavour to keep customers informed at every stage of the order and delivery process but clearly, this has failed on this occasion. We will be taking this issue up with our courier to see how we can improve communication on delivery days moving forward. Your feedback is very much appreciated. Kind regards, The Team @ Mogo Direct

Posted 10 months ago

“I am yet to receive my item due 5th may”

Posted 11 months ago

Dear Jemu, Thank you for taking the time to leave us a review. I have checked on the status of your order and can see that this was placed on the 3rd May. It was dispatched the following day and delivery was attempted on Friday 5th May @ 14:42 and a card left as there was no reply. I'm pleased to confirm that your order has been loaded onto a van this morning and delivery will be attempted again today (Tuesday 9th May). Please can you ensure that someone is available to take delivery? I hope this helps but if you need any further assistance, please do let us know. Kind regards, The Team @ Mogo Direct

Posted 11 months ago

“The chairs arrived on time, however i see a tiny part with paint comes off and rust formed on it.”

Posted 1 year ago

Thank you for taking the time to leave us a review. We're pleased to hear that you are satisfeid with the delivery of your chairs. If you have any issues with the quality, please do email us directly (customerservices@mogodirect.co.uk) so that we can look to have the chair repaired or replaced for you. We look forward to hearing from you. Kind regards, The Team @ Mogo Direct

Posted 1 year ago

“When I placed the order delivery was for Wednesday 26/1 however, the confirmation of the order was for Friday 28/1 between 8.00-18.00 hours, I waited in all morning for the delivery at 12.17 hours a text said the delivery would be Monday 31/1. Very poor service I would not purchase from Moho again.”

Posted 2 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sincerely sorry that the service provided was not to your satisfaction - this isn't the experience we would like any of our customers to have. The delivery was unfortunately delayed owing to an issue at the depot. We apologise for the inconvenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Very impressed with the product and with the customer service at Mogo Direct. Unfortunately, they employed a bunch of cowboys to deliver who completely let everyone down. The deleivery company were late and got the delivery wrong, and this unfortunately refelcts on Mogo.”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review. We are pleased that you are happy with your order - your custom is greatly appreciated. We are very sorry to hear of the issues faced with the delivery, and we will look into this going forward to improve our overall service. Thank you for bringing this to our attention. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Chair order was good Delivery was poor and I called to report the problem Chased it no reply unfortunately Disappointing service no reply poor outcome sadly Call back would be appreciated 07885 096968 thanks”

Posted 3 years ago

Good afternoon, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're of course sorry to hear that you're not completely satisfied with the service you've received but I understand that a member of our customer services team has now been in touch to resolve these queries. We do apologise for any inconvenience caused, and will use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do get in touch. Thank you again for your order. Kind regards, Mogo Direct

Posted 3 years ago

“Hard to review as I’ve still yet to receive my order. However, disappointed by the stealth VAT, and then shipping charges (with VAT added) revealed late in the online ordering process. Add 20% plus £12 shipping to get an idea of actual price when ordering.”

Posted 3 years ago

Good afternoon, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are sorry to hear that you were disappointed with the VAT and shipping charges. We appreciate that the individual price shown for the an item isn't fully inclusive, but we have tried to make the information readily available through the delivery section of the website. Additionally, when items are added to the basket, a full breakdown of costs is always given to ensure there are no last minute "surprises." We will, of course, take your feedback on board and look into simplifying the cost breakdown going forward. I understand that your order is now on its way to you, and we sincerely hope that the chair will be well received and useful for years to come. Thank you again for your feedback and if there is anything we can do to assist going forward, please do not hesitate to get in touch at any time. Warm Regards, The Team @ Mogo Direct

Posted 3 years ago

Good afternoon, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are sorry to hear that you were disappointed with the VAT and shipping charges. We appreciate that the individual price shown for the an item isn't fully inclusive, but we have tried to make the information readily available through the delivery section of the website. Additionally, when items are added to the basket, a full breakdown of costs is always given to ensure there are no last minute "surprises." We will, of course, take your feedback on board and look into simplifying the cost breakdown going forward. I understand that your order is now on its way to you, and we sincerely hope that the chair will be well received and useful for years to come. Thank you again for your feedback and if there is anything we can do to assist going forward, please do not hesitate to get in touch at any time. Warm Regards, The Team @ Mogo Direct

Posted 3 years ago

“Very prompt delivery as arranged but table was received damaged.”

Posted 4 years ago

Good afternoon, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are so sorry for the issues you've experienced, and the fact that your table was delivered to you in a damaged condition. We will, of course, work to improve this going forward by taking this up with the carriers. I'd like to take this opportunity to thank you for choosing Mogo Direct. If there is anything further we can do to help, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“The ordering process was very easy using a combination of phone and email. But the delivery arrangements were a nightmare - delivered on the wrong day and then lots of broken promises about getting the chairs picked up and re-delivered. In fairness, Mogo tried to help get things sorted with their supplier, but we were messed around so much we couldn’t recommend.”

Posted 4 years ago

Good Morning, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward by taking this up with the carriers. Once again, we are deeply sorry that this has happened with you - and we apologise for the inconvenience caused to you. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further we can do to help, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“Left the table i ordered outside in Covent Garden on the floor not even outside our shop - wasn't found for an hour. Rang to complain and the response was 'couldn't do anything about it' even though I asked for delivery to be refunded as people were walking over the table.”

Posted 4 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We will be taking this up with our carriers to gain an understanding of what's happened - and we'll be in touch with you in due course to update you. Once again, we are mortified that this has happened with you - and we apologise for the inconvenience caused to you. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“was told delivery was to be 19th now 20th 13.00hrs no email etc to explain why late or when new delivery will be made”

Posted 5 years ago

Dear Customer, Thank you for your order with Mogo Direct and for taking the time to leave us a review - we really appreciate your feedback. We are really sorry to hear that delivery was not made on as agreed. We appreciate how frustrating and disappointing that must have been especially considering you had made yourself available to take delivery. We would like to assure you that this does not happen often at all, but we are mortified that it has happened on this occasion with you. We will look into this and ensure going forward that all deliveries are made in a timely manner and as agreed with our customers. Our sincere apologies once again. We are relieved that the situation has now been resolved and you've received your items, but we are really sorry for the inconvenience caused. If there is anything at all we can do to help going forward, please do not hesitate to get in touch at any time. Thank you once again for your order. Best wishes, Seema @ Mogo Direct

Posted 5 years ago

“We as a Community Centre had to wait for nearly a month I would say for the delivery of the goods. When I was contacted by the lady to say that the chairs were going to be delivered she said that they did not kno0w that we had paid for the chairs. That seemed a very strange thing for a company to admit to. do they not have processes in place stop this happening. not very good for the customer. really not good if you want the customer to return.”

Posted 7 years ago

“I booked a delivery of tables for Friday13th June. At1200, I received a call to say that the driver could not make it and that delivery would now be on Monday. Having wasted half a day waiting, I had to reinforce that the next delivery date that I wanted was Friday 20th May. Disappointed with the late notification of delivery. Having already got one of the tables, the product is fine.”

Posted 7 years ago

“Goods arrived in good condition. However, I was informed that it was an all day delivery, which is quite inconvenient. However, I agreed to wait all day for my delivery and nothing arrived as expected. I wasted a whole day for it to arrive the next day. Very poor delivery service.”

Posted 8 years ago

Mogo Direct is rated 4.6 based on 658 reviews