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Mogo Direct Reviews

4.6 Rating 662 Reviews

92 %

of reviewers recommend Mogo Direct

Company Reviews

Product Reviews

4.6

Based on 662 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Mogo Direct 5 star review on 6th November 2022

Mogo Direct 5 star review on 27th October 2021

Mogo Direct 5 star review on 10th January 2021

Mogo Direct 5 star review on 1st June 2020

Mogo Direct 5 star review on 14th May 2020

Mogo Direct 4 star review on 5th March 2019

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose the 6ft adjustable folding table to use for art/crafts outdoors and in. I had difficulties processing the order through the website and had to reload twice to make it work and even then I was unsure if it had gone through. I contacted Mogo via email and received a response and confirmation the next day which was helpful. The table arrived 3 days later. It was easy to set up and seems quite sturdy. Ready for action.”

Posted 3 years ago

Good afternoon, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. We have taken note of the issues you have experiences with the website, and are working to resolve these as a matter or urgency. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“My table arrived on Friday 21st as advised and I am delighted with it. It was well packed, the information was generally good and delivery driver was very good. There should also be a scale of delivery charges and a purchase over a certain sum, should be free. The only important thing that was lacking was any form of delivery tracking. It isn't really helpful to learn that the package will arrive between 8am and 6pm, which is basically a waste of a whole day and isn't normal practice now. What is normal, is being given a delivery slot of say an hour, during which delivery will be made, leaving the remainder of the time free These points are important and will affect whether I decide to make another purchase or purchases in the future. I can't say if the delivery was on time as I wasn't given a time. It was delivered on the advised day”

Posted 3 years ago

Good afternoon, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. We appreciate your feedback regarding the delivery service we offer, and we are looking into being able to offer a more time specific service. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“We love the design of their Mia 6ft Plastic Folding Table | Fold-in-Half | L1830 x W760mm (6' x 2' 6"). Unfortunately, it came with a couple of manufacturing faults, so from my perspective, it should have never have passed a QA inspection and been shipped to me. I had a number of exchanges with Mogo Direct because the issues were not caused by the courier. We resolved the issues and it was great to work with them (very positive). I just wish they would inspect the tables on their production line. I don't think they get them from China, but I might be wrong? One other improvement I think they could make is to supply the shipping number and their courier details automatically, so that its easy to see where your shipment is via a web link. I asked about these details and they were supplied. It would have been great and worth 5*'s if they had automatically supplied these details.”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided, and appreciate the feedback you have provided. We will take this into account in order to improve our service going forward - thank you again. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“Mogo staff very helpful, trolley well suited to our needs, easily put together although 1 bolt was wrong size but we found a substitute. Also several nuts were supplied which weren't needed. Assembly instructions would have been nice, as would a delivery tracking number.”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“Very please with the service and nice to talk Italian with a nice young lady.”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order! Warm regards, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“The trestle table I ordered from Mogo was in perfect condition and I'm really pleased with the quality and it fits the purpose and my needs. It was a bit frustating getting a response to my emails concerning the delivery slot - which they finally responded to and apologised. All in all very satisfied.”

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. Our apologies for the delay in responding to your emails. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order, and wishing you a wonderful week ahead. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 3 years ago

“product good, but packaging barely adequate; minor damage to surface, only discovered during unwrapping”

Posted 3 years ago

Good afternoon, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're of course sorry to hear that the table was delivered to you in a less than perfect state. We do apologise for any inconvenience caused, and will use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do get in touch. Thank you again for your order. Kind regards, Mogo Direct

Posted 3 years ago

“Ordered ZOWN L120 (4' x 2') and it arrived 24 hours later (but expected that after having to pay £10 for courier). I wanted a table that could be a desk and put away. I selected this because it does not fold in the middle and very pleased. The height is good, its a solid, sturdy table and leg folding mechanisms are easy. It's reasonably heavy (which is good IMO). Works fine for me to fold up and store are the side of room/garage. Also will act as a suitable table in the garden when needed for BBQ.”

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order, and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 3 years ago

“Good service”

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order, and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 3 years ago

“We ordered a folding table and the price was good and delivery a reasonable timescale. The box was quite battered and I took photographs just in case but the table inside was well protected and undamaged.”

Posted 3 years ago

Good morning, Thank you for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order, and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 3 years ago

“The table is just what I wanted, the right size and reasonably sturdy.”

Posted 3 years ago

Good morning, Thank you for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order, and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 3 years ago

“Tables arrived as described and on time. I Would of given 5 stars except there was a bent bolt on the trolley and wasn't aware the trolley would require assembling.”

Posted 4 years ago

Good evening, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are pleased to hear that all items reached you safely and that you are happy with the items and service provided. We are sorry to hear of the issue you've experienced, and should you wish, will gladly send some replacement fixtures out for you. We sincerely appreciate your feedback as it enables us to improve our service on an ongoing basis. We'd like to thank you again for your custom and if there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 4 years ago

“Excellent ordering & prompt delivery service”

Posted 4 years ago

Good morning, Thank you for taking the time to leave us a review. We are really pleased that you are happy with your the service provided, and your kind words mean a lot! If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order, and wishing you a wonderful week ahead. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 4 years ago

“Only fault was you were asked to check before signing receipt,driver had not time to wait so suggested I put not checked before signing which I did luckily the item was I damaged”

Posted 4 years ago

Good afternoon, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward by taking this up with the carriers. We are sorry that you were not given sufficient time to check for damage, but I am pleased that we were able to resolve this for you in the end. I'd like to take this opportunity to thank you for choosing Mogo Direct. If there is anything further we can do to help, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“Great service and prompt delivery. Seema who dealt with our order was very polite and helpful.”

Posted 4 years ago

Good morning, Thank you so much for your order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with your order and with the service provided. Thank you so much for your kind words of praise - we are deeply humbled. If there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. We hope to work with you again soon. Wishing you a wonderful weekend ahead. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“The product (chairs) is great, and we're very happy with the service from teh company - but NOT from the delivery company. In spite of very clear instructions to take the furniture to the church or hall, they delivered to a house so we had to carry them across our selves.”

Posted 4 years ago

Good Morning, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are really pleased that you are happy with your order, but deeply disappointed to learn of the issues you've experience with your delivery. We will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We will be taking this up with our carriers to gain an understanding of what's happened. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“Al handled very professionallyl”

Posted 4 years ago

Dear Customer, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are deeply humbled by the praise you have offered us and so pleased that we were able to assist you. Great customer service means everything to us and we are delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a great day ahead. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“Had 2 community group orders to fulfill, managed to find all products on Mogo, saved extensive delivery charges to Channel Islands by combining the order. Easy to order, VAT taken off, delivery arranged, no problem. Only issue was told it would be delivered Friday, arrived Monday, that's pretty good for shipping to Channel Islands, and couriers didn't phone to say they would be delivering as they were supposed to.”

Posted 4 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We'd like to take this opportunity to thank you for choosing Mogo Direct and we are really pleased that you're happy with your order, and the service we have provided. We sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“the tables r excellent, the only problem is that they r alot of screws sticking out in middle of table”

Posted 4 years ago

Dear Customer, Thank you so much taking the time to leave us a review. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. With regards to the rivulets on the table you have purchased, these are a structural component and we do try to make this as clear as possible on our website. Our apologies if this was missed. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you an absolutely Friday and weekend ahead! Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“Stock arrived in good condition. Thank you. Very disappointed with delivery service. Arrived 24 hours late and was dumped in yard. End of the day, probably last delivery and guess delivery guy just wanted to get home. Not interested in helping move into barn even though I was on my own. Said it was carpeted - which it wasn't so he couldn't go in!”

Posted 4 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. I'd like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

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Mogo Direct is rated 4.6 based on 662 reviews