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Mogo Direct Reviews

4.6 Rating 658 Reviews

91 %

of reviewers recommend Mogo Direct

Company Reviews

Product Reviews

4.6

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Mogo Direct 5 star review on 6th November 2022

Mogo Direct 5 star review on 27th October 2021

Mogo Direct 5 star review on 10th January 2021

Mogo Direct 5 star review on 1st June 2020

Mogo Direct 5 star review on 14th May 2020

Mogo Direct 4 star review on 5th March 2019

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but delivered damaged 2out of 3 on ends should have protectors attached ??”

Posted 8 months ago

Hello! Reviews and feedback are so valuable for small businesses, so thank you so much for taking the time to leave a review. We're pleased to hear you were satisfied with our service but, obviously, disappointed to learn that you received a damaged item. The feedback is really helpful, however, as we can review our packaging to see if we can avoid this happening in future. Warm regards, The Team @ Mogo Direct

Posted 8 months ago

“I am happy with the tables, although I would have preferred white, but only grey was shown on the website. I was subsequently told that white was available, but only after I had ordered the grey. I was charged and paid and received an invoice confirming this, only to be told that they had forgotten to add on VAT. I paid the extra and was positively confirmed delivery on Friday. When the delivery didn't happen, I enquired, only to be told they had been delivered to the wrong depot and would come Tuesday. When they came, the lorry couldn't get to our house and needed to leave them some 150 meters away. the cost of delivery has been refunded but I would rather have had the right bill and the correct delivery date.”

Posted 11 months ago

Thank you for taking the time to leave us a review, we really appreciated it. We are sincerely sorry to hear of the challenges that you experienced, and apologise for the inconvenience caused to you. We believe that providing excellent customer service is essential to the success of our business, and will use your feedback to inform continous improvement to the service we provide. If there's anything else we can do for you, please don't hesitate to get in touch at any time.

Posted 5 months ago

“The tables we purchased are excellent, however I have only given you three stars as originally we were given a delivery date and we waited all day for this to arrive at the centre which did not happen and then I received an email later in the week to say that it would be the following week. Not very good customer care, if you were unable to deliver when expected, a telephone call should have been issued to stop someone being at the centre all day.”

Posted 1 year ago

Good morning, Thank you for your order with Mogo Direct, and for taking the time to leave us a review. We are pleased that you are happy with your new tables. Regarding delivery, we received two orders from you simultaneously, and in order to ensure that they were not duplicates/placed in error, we tried to call and emailed you several times but received no response. As we didn't want the order to be delayed any further, we decided to send the items out and also sent you an email to confirm the revised delivery date. Thank you again for your order and wishing you a lovely day ahead. Warm regards, The Customer Services Team @MogoDirect

Posted 1 year ago

“Delivery of part of the order was delayed, the company did keep us informed.”

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct - we sincerely appreciate your custom. We are sorry for the delays experienced and where possible, will move forward mindfully to ensure the same issues don't occur again or cause any further inconvenience. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“The order process was not straightforward and it was difficult to contact anyone when we had a query. However, we are very happy with the chairs that we have purchased and they have already been put to good use.”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review. We appreciate the sincerity of your feedback and will of course take this on board to improve our service going forward. We are pleased that you are happy with your new chairs and hope that they will serve you for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Although not promised, they said they would try and deliver in the morning but the delivery was after 4pm on the due date. The product was as described.”

Posted 2 years ago

Good afternoon, Thank you for your recent order with Mogo Direct and for taking the time to leave us a review. We are sorry that we were not able to accomodate your delivery request on this occasion - every effort was made for you, but owing to the pandemic and a subsequent overwhelm across the delivery network, our couriers have been unable to offer timed delivery service options. We have, however, taken your feedback onboard and will endeavour to improve on this going forward. We are pleased that you are happy with your order nonetheless and if there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you for your custom and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Delivered to wrong address causing me lots of stress Good customer service to rectify the matter Great product”

Posted 3 years ago

Good morning, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're sorry to hear of the issues you experienced with delivery of your order - this certainly isn't what we want for our customers and we apologise for the stress and inconvenience caused. We understand that your order has now been delivered to the correct address and all is well. We will, of course, use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do not hesitate to get in touch. Thank you for your order with Mogo Direct. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 3 years ago

“Aesthetically the table is very nice. However I find it very heavy and not easy to manage alone. I also don't feel that the lock on the legs when it is standing is secure enough and I have found the legs caving in when I try to move it. There is room for improvement.”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are sorry to hear of the issues you have experienced and will of course use your feedback to improve going forward. Thank you for your insightful feedback and comments. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order and wishing you a wonderful holiday season ahead. Warm regards, The Customer Services Team Mogo Direct Limited

Posted 3 years ago

“I am pleased with the product as it matches the description well. I was not however pleased to have waited indoors from 8.00 til 18.00 and beyond The item was eventually delivered at 14.00 the next day. There was no apology and the delivery driver blamed his satnav!”

Posted 3 years ago

Good afternoon, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product provided. Your feedback has been taken on board and is something we will work to improve going forward. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order; wishing you a wonderful Sunday ahead. Warm regards, Customer Services Mogo Direct Limited

Posted 3 years ago

“The initial sales process was very good, communication was responsive and queries answeres promptly (including sample chair). However, we have not received our order. It is not easy to give feedback when we have not received the chairs. When we paid for the order we were told that delivery would be under 3 weeks. Once payment has been made,, it has been confirmed that delivery would be at least 4 weeks if not 5. This is very deceptive.”

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct and for taking the time to leave us a review. Further to the review received, we are sorry to hear that you feel the delivery lead time was not clear. As you have placed an order for bespoke, made-to-order chairs, the lead time is greater than normal and we believe this was explained over a phone call. Added to this, we have seen a recent spike in demand owing to schools and community organisations re-organising themselves in response to COVID-19, before they reopen. We have, of course, informed you of the estimated delivery date as soon as we have become aware of the situation. We do appreciate your feedback, however, and will endeavour to make our delivery lead times clearer going forward. As confirmed via email, we estimate that delivery of your order will be made w/c 14.09.2020 If there is anything further we can do to assist, please do not hesitate get in touch at anytime. Best wishes, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“Products were in good condition, however 1 of the items had been opened. As item was delivered in a box that had been left open and product exposed. I would be wary buying from company again as no quality checks operated. Other item also arrived in a bruised and battered box.”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We sincerely appreciate your feedback. We are sorry to hear that the item arrived to you in damaged packaging. All products and packaging are checked at the point of dispatch and we would never send out an open or damaged box. Unfortunately though, with the recent increase in volume of onlines sales parcels do sometimes show signs of their journey and end up scuffed along the way. We are really glad, however, that the tables themselves arrived undamaged and in good condition. We'd like to thank you again for your order and if there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Warm regards, Customer Services Team Mogo Direct

Posted 3 years ago

“Delivery was 1 day late You need to reinforce the packaging around the corners of tables my package was ripped open at each corner due to rough handling during transit and one corner of table was scraped”

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct and for taking the time to leave us a review. We are sincerely sorry to hear of the delay in delivery of your order. We appreciate how frustrating that can be, and appreciate your patience and understanding given the circumstances. We have noted your feedback regarding packaging, and will of course endeavour to improve on this going forward. We are glad, nonetheless, that your table reached you safe and sound. If there is anything we can do to help going forward, please do not hesitate to get in touch with us at any time. Thank you once again for your order and wishing you a wonderful weekend ahead. Warm regards, The Team @ Mogo Direct

Posted 3 years ago

“Quality of good :Excellent ### 10 pounds delivery charges too much:very poor”

Posted 3 years ago

Hello, Thank you for leaving us a review. We're delighted to hear that you're pleased with the quality of your Wooden Folding Trestle Table but sorry you feel the delivery charge is too much. The shipping rate is displayed clearly during the shopping process on our website, which provides customers with the opportunity to decide whether to accept the delivery charge or not. We believe this is a fair and competitive rate for a next day delivery service but we will of course take on board your feedback. Kind regards, Mogo Direct.

Posted 3 years ago

“At the moment we have not put the feet on the tables. However want to point out that the postage charge was really extravagant as they are not that heavy. Think you should find other ways of delivery.”

Posted 4 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are pleased to hear that all items reached you safely. We are sorry to hear of your disappointment with our delivery price structure. Unfortnately as a busy online retailer, it would be impossible for us to calculate the cheapest delivery/courier option for every single order received; we have therefore selected a service that has proven to be reliable and overall value-for-money. We appreciate your feedback, however, as it enables us to look into improving our service going forward. We'd like to thank you again for your custom and if there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Warm regards, Seema @ Mogo Direct Customer Services Team

Posted 4 years ago

“Product good but delivery services not very reliable”

Posted 4 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We will be taking this up with our carriers to gain an understanding of what's happened. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

“We really like the quality of the products”

Posted 5 years ago

Thank you so much for your recent order with Mogo Direct. Our customers are at the heart of everything we do and we rely on our customers' reviews and feedback to ensure we are improving continuously and able to provide a service that is second to none. Thank you for helping us in this endeavour by taking the time to complete our survey. We're really pleased that you are happy with your purchase and we hope you will go on to use and love your furniture for a really long time. We have noticed, however, that we dropped two stars somewhere along the way and we'd like to apologise if any aspect of our service has left you disappointed. We are really keen to find out what we could have done better and we welcome and would be highly appreciative of any further information or insight you are able to offer. We really look forward to hearing from you and hope to be awarded a five star review next time you shop with us, which we hope will be very soon. Thank you once again for choosing Mogo Direct. Warm regards Seema @ Mogo Direct

Posted 5 years ago

“Nothing wrong with products or Mogo Staff (very helpful) but they need to work with a much better delivery company to rate 4 or 5 stars”

Posted 6 years ago

“The chairs that we received are ideal for our requirements and of the quality which we expected. Thanks. However the wrong trolley was sent and we look forward to receiving the correct as promised on Monday16th Oct”

Posted 6 years ago

“Nothing to complaint about except that I requested an VAT invoice and was told it would be emailed when the goods were depsatched............10 days ago......still waiting!”

Posted 6 years ago

Hi Nick, Thanks for your feedback. Your invoice has been emailed to you this morning. If you need anything else, please let us know.

Posted 6 years ago

“Delivered on the day but in 2 separate deliveries. Confusing that I was expecting the delivery at 1.30pm but there was one at 8.30am as well. Tables first, chairs in the afternoon.”

Posted 7 years ago

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Mogo Direct is rated 4.6 based on 658 reviews