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Modern Living Reviews

4.7 Rating 1,284 Reviews
93 %
of reviewers recommend Modern Living
Company Reviews Metrics Info
4.7
Based on 1,284 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Modern Living Reviews
Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Anonymous
Verified Buyer
“We were told to expect a call 1 hour before delivery which did not happen. My wife was surprised that the delivery man wanted to leaving the washing on the kerb leaving for her and our neighbour's daughter to get it undercover in our house. Reluctantly the delivery man got it as far as our door and then left it for my wife and neighbour to get it into the house.”
Helpful Report
Posted 9 years ago
I'm really sorry you had a poor experience with the delivery service. We have had a few comments recently regarding this, and although it's a 3rd party delivering this, it does reflect badly on us. We have added clearer information on the delivery tab on our products delivered using the palletised service so hopefully customers aren’t surprised by this. It’s not something we try and hide and is in our delivery page which appears at the top of all our pages, but we’ve taken on board comments that it could be clearer and made changes. Pallet deliveries should be wheeled as close to your door as possible, but taking it into your property is unfortunately not included due to insurance restrictions. The pallet service works really well with multiple appliances and if you have workmen on site working on your kitchen. 2 man delivery is possible on certain product lines, but our costs start at £60 per delivery and we lose the ability to deliver on weekday of choice to fit with your schedule. They will have set routes and deliver on certain days only, so it’s a trade-off we haven’t solved yet, but we are constantly looking to improve and are on the lookout for delivery partners who can offer the same flexibility we have now. Thank you for the order, and once again please accept our apologies for the inconvenience.
Posted 9 years ago
Mr T
Verified Buyer
“I find it VERY irritating to be asked to write a review BEFORE the item ordered has arrived. Enough said I think”
Helpful Report
Posted 9 years ago
Hmmm. It was posted on Friday for delivery today (Monday) and presumably you received the request some point over the weekend. But the good news is your review still qualifies you for our prize draw to win £250, good luck!
Posted 9 years ago
Mrs J
Verified Buyer
“Just wanted to say that although I was very impressed with your website, ordering service and advice I am feeling very disappointed that I did not have enough information or clarity on the pitfalls of fitting this as a flush to ceiling fan as it is advertised on the website. Having spent a lot of money on this product my fitters are now spending a lot of extra time ( a whole afternoon and possibly tomorrow morning) on fitting this item at a lower level to the ceiling. This is also incurring extra cost for time, labour and furniture for fitting. If It had been made clear to me how difficult this would have been to fit I would never have purchased this product and chosen another product, as a hood or low fan is not what I wanted. Sadly I do feel slightly mis-sold with this product and know due to partly being installed that I cannot return it as originally packaged. I am not usually an 'online shopper' so feel this would discourage me from any future purchases or recommendations.”
Helpful Report
Posted 9 years ago
Modern Living is rated 4.7 based on 1,284 reviews
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