Just wanted to say that although I was very impressed with your website, ordering service and advice I am feeling very disappointed that I did not have enough information or clarity on the pitfalls of fitting this as a flush to ceiling fan as it is advertised on the website. Having spent a lot of money on this product my fitters are now spending a lot of extra time ( a whole afternoon and possibly tomorrow morning) on fitting this item at a lower level to the ceiling. This is also incurring extra cost for time, labour and furniture for fitting. If It had been made clear to me how difficult this would have been to fit I would never have purchased this product and chosen another product, as a hood or low fan is not what I wanted. Sadly I do feel slightly mis-sold with this product and know due to partly being installed that I cannot return it as originally packaged. I am not usually an 'online shopper' so feel this would discourage me from any future purchases or recommendations.