Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,694 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 29th July 2026

Dave Moore

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I apprecated the prompt delivery of a new tube for the Hydrant, which is very useful to my disabled friend”

Helpful Report

Posted 9 months ago

Thank you so much, Dorothea Nattrass, for this wonderful feedback! We're so pleased to hear that the new tube for the Hydrant arrived with a "prompt delivery." We know how essential these items are, and it's fantastic to know it is "very useful" for your disabled friend. That's the most important part, and we're so glad we could help. Thanks From The Mobility Smart Team

Posted 8 months ago

“Ordering was easy product arrived quickly and also was of very good quality”

Helpful Report

Posted 9 months ago

Thank you for sharing this fantastic feedback! We aim for that perfect "trifecta" of service, so we're thrilled to hear you found "Ordering was easy," the "product arrived quickly," and it was of "very good quality." We're so glad you had such a positive experience! Thanks From The Mobility Smart Team

Posted 8 months ago

“I am very happy with Mobility Smart service”

Helpful Report

Posted 9 months ago

Thank you so much, Pamela Coxon! We're delighted to hear that you are "very happy" with the service you received from Mobility Smart. That's wonderful news! Thanks From The Mobility Smart Team

Posted 8 months ago

“I can thoroughly recommend this company to everyone. The customer service I received was 5 star. The item I bought was delivered promptly the next day and I was genuinely surprised how professional everyone was, what with the way I have been treated before at other companies. Buy here, you will not regret it.”

Helpful Report

Posted 9 months ago

Thank you so much, Simon Banister, for this absolutely incredible review! We are so thrilled to hear you received "5 star" customer service from our team. We're genuinely sorry you've been treated poorly at other companies, but we are incredibly proud that our team's professionalism stood out to you. We're also delighted your item was "delivered promptly the next day." Your powerful endorsement, "Buy here, you will not regret it," is the highest possible compliment. Thank you for your trust in us! Thanks From The Mobility Smart Team

Posted 8 months ago

“Great service from start to finish, kept me informed throughout, even contacting me shortly after i placed the order to confirm the correct accessories were ordered for my sons specific wheelchair. I would'nt hesitate to use for future orders.”

Helpful Report

Posted 9 months ago

Thank you so much, Anton Dance, for this truly wonderful review! We are so thrilled to hear you had a "Great service from start to finish." We're especially pleased that you highlighted our team's proactive call. We know how crucial it is to get the "correct accessories" right, especially "for my sons specific wheelchair," so it's a key part of our service to double-check and ensure compatibility. We're so glad you felt "kept me informed throughout" and are delighted to know you "would'nt hesitate to use for future orders." We look forward to it! Thanks From The Mobility Smart Team

Posted 8 months ago

“First class service, had small [problem with arm, contacted mobility smart. they resolved the problem straight away, strongly reccomend this company, Edd Wakefield”

Helpful Report

Posted 9 months ago

Thank you so much, Edd Wakefield, for this fantastic review! We are so sorry to hear you had a "small problem with arm" on your item, but we are absolutely delighted to hear how our team responded. Knowing we "resolved the problem straight away" for you is the best feedback we can receive. We believe our "First class service" is best shown by how we handle issues. We are so grateful that you "strongly reccomend this company" as a result. Thanks From The Mobility Smart Team

Posted 8 months ago

“Easy to order and efficient delivery”

Helpful Report

Posted 9 months ago

Thank you for this fantastic review! We're so glad you had a perfect experience. It's great to hear that "Ordering was easy," the "product arrived quickly," and you were pleased with the "very good quality." We appreciate you letting us know we hit all three marks for you! Thanks From The Mobility Smart Team

Posted 8 months ago

“an excellent company..............”

Helpful Report

Posted 9 months ago

Thank you so much, David Edwards, for such a wonderful compliment! We're thrilled you think we are an "excellent company." Thanks From The Mobility Smart Team

Posted 8 months ago

“Good quality shower mat”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Christine Taylor! We're so pleased to hear that you're happy with the "Good quality" of your new shower mat. Thanks From The Mobility Smart Team

Posted 8 months ago

“Had a minor problem with a product I purchased Contacted Mobility Smart and it was solved within 48hrs, excellent service all round. Very professional in every way Would definitely recommend this company”

Helpful Report

Posted 9 months ago

Thank you so much, Leslie Dixon, for this truly fantastic review. We're very sorry to hear you had a "minor problem" with the product to begin with, but we are absolutely delighted to hear how our team handled it. Knowing that we got it "solved within 48hrs" and that you found the experience "excellent service all round" is brilliant feedback. We aim to be "Very professional in every way," so your words mean a great deal to us. We truly appreciate your high recommendation. Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent service, very satisfied”

Helpful Report

Posted 9 months ago

Thank you so much, Ann Foote, for your wonderful feedback! We're thrilled to hear you received "Excellent service" and are "very satisfied." We really appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 8 months ago

“Fantastic choice and very well made speedy delivery too”

Helpful Report

Posted 9 months ago

Thank you for this brilliant feedback, Jayne Williams! We're so pleased you were happy with our "Fantastic choice" of products. It's even better to know that the item you chose is "very well made" and that our "speedy delivery" got it to you quickly. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 8 months ago

“I needed a spare part and looked everywhere, even the manufacturer didn't have it but mobilitysmart did. If you need genuine spares not cheap knock offs dispatched quickly. Mobilitysmart is the smart choice.”

Helpful Report

Posted 9 months ago

Thank you for this fantastic review! We know how incredibly frustrating it must have been to "look everywhere" for that spare part—especially when "even the manufacturer didn't have it." We are absolutely thrilled that we had the exact "genuine spare" you needed and could get it "dispatched quickly" for you. We just love your closing line. We couldn't agree more: "Mobilitysmart is the smart choice." Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 8 months ago

“The wheelchair arrived on time”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Deborah Benson! We're so pleased to hear that "The wheelchair arrived on time." We know how important reliable delivery is, so we're delighted it all went smoothly. Thanks From The Mobility Smart Team

Posted 8 months ago

“Webiste is easy to navigate and browse too great selection and choices fantastic prices and a give a great service”

Helpful Report

Posted 9 months ago

Thank you so much, Richard Williams, for this fantastic feedback! We're so pleased to hear you found our website "easy to navigate" and were happy with the "great selection and choices." We work hard to back that up with "fantastic prices" and "a great service." It's wonderful to know we hit all those marks for you. We really appreciate it! Thanks From The Mobility Smart Team

Posted 8 months ago

“Pricing was great compared to other sites. VAT option for disabled is really good but most importantly for me was the really quick delivery! Plus product is exactly as expected. Perfect all round!”

Helpful Report

Posted 9 months ago

Thank you so much for this fantastic review! We are so thrilled to hear you found your experience "Perfect all round!" It's wonderful to know you were happy with our "great" pricing and that the "product is exactly as expected." We're also delighted you highlighted our "really quick delivery"—we know how important that is. We're especially pleased you found the VAT relief option "really good," as we want to make our products as accessible as possible. Thanks From The Mobility Smart Team

Posted 8 months ago

“Very helpful, kept me informed about delivery, and was shown hiw to use the scooter”

Helpful Report

Posted 9 months ago

Thank you for this fantastic feedback! We're so pleased to hear you found our team "Very helpful." We know how important it is to know when your order is arriving, so we're glad we "kept me informed about delivery." Most importantly, we're delighted that the delivery team "showed you how to use the scooter." We want to make sure you feel safe and confident from the very first moment. Thanks From The Mobility Smart Team

Posted 8 months ago

“Very quick delivery and ease of service all excellent”

Helpful Report

Posted 9 months ago

Thank you so much, Patricia Smith, for this wonderful feedback! We're thrilled to hear you found our service "all excellent." We aim to make the whole process as easy as possible, so we're delighted you were happy with the "ease of service" and our "very quick delivery." Thanks From The Mobility Smart Team

Posted 8 months ago

“i found mobility smart to be very helpful and i am very pleased with my bath chair it means i can go up and down into bath and it was so easy to install no drilling or mess up tonowi have had 8 baths and power chair has been perfect and stillon one charge which itself is so easy to do so iam very pleased sale and delivery was easy and prompt.”

Helpful Report

Posted 9 months ago

Thank you so much, Tony Peck, for this absolutely fantastic and detailed review! We are so thrilled to hear how "very pleased" you are with your new bath chair. Knowing it's allowing you to safely get "up and down into bath" is the best feedback we could possibly receive. We're also delighted you found it "so easy to install" with "no drilling or mess." That's amazing that you've already had "8 baths" and it's still on its first charge! It's great to hear it's been "perfect" for you. Thank you for your kind words about our team being "very helpful" and the sale and delivery being "easy and prompt." Thanks From The Mobility Smart Team

Posted 8 months ago

“I ordered a mattress elevator and mattress stopper. The elevator arrived damaged and the stopper came without a strap so not very happy with the items although that may have been how they were despatched from their supplier ( aidapt). Mobility Smart arranged for a courier to collect the items and issued a refund without any problem. Sometimes it's how a company deals with an issue that defines them as good to deal with.”

Helpful Report

Posted 9 months ago

Thank you so much, Jan Winney, for this very honest and incredibly valuable review. We are, of course, very sorry to hear that the elevator arrived damaged and the stopper was incomplete. That is a frustrating experience, and we sincerely apologize for it. We are, however, very pleased that our team was able to get this sorted out for you by arranging a collection and issuing a "refund without any problem." You are absolutely right: "Sometimes it's how a company deals with an issue that defines them as good to deal with." We truly believe this, so your feedback is one of the most important kinds we can receive. Thanks From The Mobility Smart Team

Posted 8 months ago

Mobility Smart Limited is rated 4.7 based on 1,694 reviews