Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,695 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 29th July 2026

Dave Moore

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a mattress elevator and mattress stopper. The elevator arrived damaged and the stopper came without a strap so not very happy with the items although that may have been how they were despatched from their supplier ( aidapt). Mobility Smart arranged for a courier to collect the items and issued a refund without any problem. Sometimes it's how a company deals with an issue that defines them as good to deal with.”

Helpful Report

Posted 9 months ago

Thank you so much, Jan Winney, for this very honest and incredibly valuable review. We are, of course, very sorry to hear that the elevator arrived damaged and the stopper was incomplete. That is a frustrating experience, and we sincerely apologize for it. We are, however, very pleased that our team was able to get this sorted out for you by arranging a collection and issuing a "refund without any problem." You are absolutely right: "Sometimes it's how a company deals with an issue that defines them as good to deal with." We truly believe this, so your feedback is one of the most important kinds we can receive. Thanks From The Mobility Smart Team

Posted 8 months ago

“Fantastic service. Delighted with wheelchair. Thank your”

Helpful Report

Posted 9 months ago

Thank you so much, Mrs Sandra Shephard, for this wonderful review! We're thrilled to hear you found our service "Fantastic." The most important thing is that you are "Delighted with wheelchair," and that's the best feedback we could hope for. We appreciate your "Thank you"! Thanks From The Mobility Smart Team

Posted 8 months ago

“Ordered on line and received a very prompt delivery, as well as being kept informed of order progress.”

Helpful Report

Posted 9 months ago

Thank you so much, Alan Henderson, for this great feedback! We're delighted to hear that you experienced a "very prompt delivery" after ordering online. We know that communication is just as important, so it's fantastic to know you felt well "kept informed of order progress" every step of the way. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 8 months ago

“Very good company, and quality product”

Helpful Report

Posted 9 months ago

Thank you for your wonderful feedback, Adele Smales! We're so pleased to hear you think we are a "Very good company" and that you're happy with your "quality product." We really appreciate you taking the time to let us know. Thanks From The Mobility Smart Team

Posted 8 months ago

“Can you get me a nearside window for the same cabin car ?”

Helpful Report

Posted 9 months ago

Hi Steve Palmer, thanks for getting in touch with us here. That's a very specific part, and we'd like to help you with it. To check the correct model and part availability for your cabin car, our customer service team will need a few more details. Could you please give them a call on 0800 567 7222 or send a quick email to contact@mobilitysmart.co.uk? They are our parts specialists and will be in the best position to look into this for you. Thanks From The Mobility Smart Team

Posted 8 months ago

“Ordering was easy and the service and delivery of product ordered was of very good quality.”

Helpful Report

Posted 9 months ago

Thank you so much, Thelma Parker! We're so pleased to hear that "Ordering was easy" and that you found the "service and delivery of product ordered was of very good quality." We aim for a smooth, high-quality experience from start to finish, so this is wonderful to read. Thanks From The Mobility Smart Team

Posted 8 months ago

“Very pleased with my purchase of a lined poncho for my mobility scooter. Rapid delivery. Reasonable price.”

Helpful Report

Posted 9 months ago

Thank you for this lovely review, Diane Hill! We're so pleased to hear you're happy with your new lined poncho for your mobility scooter. It's fantastic to know you found the price "Reasonable" and were impressed with the "Rapid delivery." We hope it keeps you warm and dry! Thanks From The Mobility Smart Team

Posted 8 months ago

“Found this company while researching a part I needed for a repair. Finding the part was easy and the accompanying image of the part ensured I was in the right place. I thought postage was a little dear for a small part, but saying that, it arrived quickly and well packaged. I've used this company twice now and is my go to place when I'm asked to fix my mother in law's mobility equipment.”

Helpful Report

Posted 9 months ago

Thank you so much, Paul Lewis, for this fantastic and detailed review! We are absolutely thrilled to hear that we've become your "go to place" for your mother-in-law's mobility equipment. That's the highest compliment we could receive. We know how crucial it is to find the right part, so we're delighted you found the process "easy" and that the "accompanying image" gave you the confidence you were in the right place. We also really appreciate your honest feedback on the postage. We do our best to balance the cost with a service that is "quick" and "well packaged," but we'll certainly take your comment on board. We're so glad we could help, and we truly value your repeat business. Thanks From The Mobility Smart Team

Posted 8 months ago

“I will use them again thank you”

Helpful Report

Posted 9 months ago

Thank you so much, Keith Curzon! Hearing that you "will use them again" is the best feedback we could ask for. We look forward to it! Thanks From The Mobility Smart Team

Posted 8 months ago

“Had just what we wanted with the promise of a full refund if the unit wasn’t compatible”

Helpful Report

Posted 9 months ago

Thank you for sharing this, Michael Brodrick! We're delighted we "Had just what we wanted" for you. We're also so pleased you highlighted our "promise of a full refund if the unit wasn’t compatible." We know how important it is to have that peace of mind, especially when buying specific parts. We're glad it gave you the confidence to purchase. Thanks From The Mobility Smart Team

Posted 8 months ago

“I purchased the inflatable chair out of desperation. My husband was falling so frequently. My neighbour and I practiced with the Mangar when it arrived. We were delighted with the ease of the inflation. In the first nine days I used it six times to help get my husband up of the floor. My neighbour also used it when my husband fell and she was sitting for me. I cannot recommend the Mangar enough.”

Helpful Report

Posted 9 months ago

Thank you so much, Christine Walker, for taking the time to share such a powerful and personal review. We can only imagine how stressful the situation was, and we are so incredibly pleased to hear that you purchased the Mangar. It's wonderful that you and your neighbour practiced and were "delighted with the ease of the inflation." To know that it was needed and successfully used six times in the first nine days is a true testament to its value. We are just so glad it was there to help both you and your neighbour get your husband up safely from the floor. Your words, "I cannot recommend the Mangar enough," mean the world to us. Thank you for putting your trust in this product. Thanks From The Mobility Smart Team

Posted 8 months ago

“Godd delivery & service. But!! Haven't had item long & did notice when I received the quality of plastic arms & way they are puckered around edges is not good. And thought it wouldn't ladt long. Well after few wks later look what i found. Splits in arms already. You use these alot to get up & down. So 3 stars mainly for service. Item on own i would give 1 star.”

Helpful Report

Posted 9 months ago

Hi Elly, Thank you for taking the time to leave your feedback, and for your kind words about our delivery and service. We are, however, genuinely concerned and very sorry to read about the product itself. To see splits appearing in the arms after just a few weeks is completely unacceptable. As you rightly point out, those arms are critical for getting up and down, and they absolutely must be durable. This is definitely not the quality we stand for, and it sounds like a clear warranty issue. We can see you haven't reached out to our team about this yet, so we have just sent you a private email (to the address on your order) to get this sorted for you immediately. We want to get this resolved for you as a matter of urgency. Sincerely, The Mobility Smart Team

Posted 8 months ago

“Great product good price”

Helpful Report

Posted 9 months ago

Thank you for the wonderful feedback, Paul ASHBY! We're delighted to hear that you think it's a "Great product" and were happy with the "good price." Thanks From The Mobility Smart Team

Posted 8 months ago

“Quick & easy to order. and kept up to date with the delivery.”

Helpful Report

Posted 9 months ago

Thank you for your great feedback! We're so pleased to hear you found the ordering process "Quick & easy." We know that keeping you "up to date with the delivery" is just as important, so we're delighted that our communication hit the mark. Thanks From The Mobility Smart Team

Posted 8 months ago

“Super fast delivery and good prices.”

Helpful Report

Posted 9 months ago

Thank you for this fantastic feedback! We're thrilled you were happy with our "good prices." And we love that you experienced our "Super fast delivery" firsthand—we work hard to get orders out quickly! Thanks From The Mobility Smart Team

Posted 8 months ago

“I like the lightness of my walker but find the bag quite difficult to deal with with, especially when getting into taxis and cars.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share this very honest feedback. We are, of course, very sorry to hear that the first grabstick you received was faulty. However, we are delighted to hear that our team was "quick to rectify this" for you. Getting a replacement sent out and delivered "in a couple of days" is exactly the speedy, hassle-free resolution we aim for when a problem occurs. We appreciate your patience and feedback. Thanks From The Mobility Smart Team

Posted 8 months ago

“Bought a Oxford rotator. Struggled with it for a month wheels kept on sticking making it dangerous for us. We ended up getting another which was so much easier and safer to use. When contacting them was told they would repair it. As we had already purchased a second we just left it as a waste of £270”

Helpful Report

Posted 9 months ago

Hi there, We are genuinely very sorry to read about the issues you had with the Oxford rotator. It is very concerning to hear the wheels were sticking and making it feel dangerous to use. That is absolutely not the standard we expect from our products. We have located your case in our records from back in September. We were so sorry for the fault and immediately offered to resolve this for you under warranty. As you are local to us, we advised this could be done very quickly and easily by simply bringing the rotator into our showroom for our team to repair. We understand that you chose not to go ahead with this free repair, which we of course respect, even though you had already purchased a replacement. We are sorry that you feel the item was a waste of money. Our offer to repair this for you, free of charge, still stands. Please do get in touch with our team or pop into the showroom if you change your mind. We would be very happy to get this sorted out for you. All the best, The Mobility Smart Team

Posted 8 months ago

“The first grabstick was faulty. Mobility were quick to rectify this and sent a replacement which arrived in a couple of days”

Helpful Report

Posted 9 months ago

Posted 8 months ago

“I have purchased goods online now on several occasions with Mobility Smart. Every transaction has been amazing, very straightforward and without any hiccups. The service provided by this company is first class and because of this I’ve never wanted to go anywhere else. Prices are very reasonable too and the website is so easy to use and it’s so clear to see a record of your purchases, total owing and any delivery charges. The goods are always delivered very promptly and well packaged. They also have a helpline too but I’ve never needed to use it because I’ve never had any problems with my purchases. Taking into consideration all this…why would I want or need to go anywhere else?!?! Thank you Mobility Smart!”

Helpful Report

Posted 9 months ago

Wow, Susan Stephenson, thank you for this absolutely incredible and detailed review! We are so grateful for your loyalty over "several occasions." We are beyond thrilled to hear that you find our service "first class" and that every transaction has been "amazing, very straightforward and without any hiccups." Your feedback that you've "never wanted to go anywhere else" is genuinely the highest compliment we could ever hope to receive. It's fantastic to know you find our website "so easy to use," our prices "very reasonable," and our deliveries "very promptly and well packaged." We're glad you know the helpline is there, even if you've thankfully never needed it! Your "Thank you" is received and sent right back to you. We are so appreciative of your support! Thanks From The Mobility Smart Team

Posted 8 months ago

“A very good company who delivers first class products quickly and at very competitive prices ,we are extremely pleased with our purchases”

Helpful Report

Posted 9 months ago

Thank you, John Phayer, for this fantastic review! We're so happy to hear you consider us a "very good company." We work hard to get that perfect combination of "first class products," "quick" delivery, and "very competitive prices" just right. The fact that you are "extremely pleased" with your purchases is the best feedback we could ask for. Thanks From The Mobility Smart Team

Posted 8 months ago

Mobility Smart Limited is rated 4.7 based on 1,695 reviews