Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,734 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 3rd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was delivered efficiently within 48 hours with full tracking info. Good value for money - no issues so no need to contact them.”

Helpful Report

Posted 8 months ago

Thank you for this excellent feedback! We're thrilled to hear your product was delivered efficiently within 48 hours and that you received full tracking info. We're also delighted you found the item to be Good value for money. Hearing "no issues so no need to contact them" is the best feedback we can get! Thanks From The Mobility Smart Team

Posted 8 months ago

“Brilliant service, quick delivery, thanks.”

Helpful Report

Posted 8 months ago

Thank you so much, Stephen Hackett, for this excellent feedback! We're thrilled to hear you experienced "Brilliant service" and "quick delivery." We appreciate your kind words! Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent service. Easy transaction. Quick delivery. The commode is excellent quality and very discreet, it just looks like a bedroom chair. Very satisfied customer and would highly recommend Mobility Smart Ltd. Well done”

Helpful Report

Posted 8 months ago

Thank you so much, Lyn Everett, for this truly wonderful review! We are thrilled to hear you find the commode to be of "excellent quality." We are especially delighted that you feel it is "very discreet" and "just looks like a bedroom chair." Providing dignified, helpful aids is paramount to us. Your feedback on the "Excellent service," "Easy transaction," and "Quick delivery" is greatly appreciated. We're so pleased you are a "Very satisfied customer" and thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 8 months ago

“Great product happy with purchase”

Helpful Report

Posted 8 months ago

Thank you so much, Sue elia, for your wonderful feedback! We are absolutely thrilled to hear you received a "Great product" and are "happy with purchase." That's the perfect result! Thanks From The Mobility Smart Team

Posted 8 months ago

“It is an excellent product, not heavy and easy to assemble.”

Helpful Report

Posted 8 months ago

Thank you so much, Dave Sohanpal, for your wonderful feedback! We are thrilled to hear that you found it to be an "excellent product." It's great to know that the item is not heavy and was easy to assemble. That combination of quality and ease of use is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“No problem with the delivery which was very quick indeed .The bath lowering chair very good for a person that can still get there legs over the bath and just needs the lowering and raising bit . The picture showed blue cushions on the sides as well as the middle I was only provided with one for the chair and not the sides as shown overall a much needed mobility aid. For me and my wife”

Helpful Report

Posted 8 months ago

Thank you so much, William White, for this valuable and detailed review. We're thrilled the bath chair is proving "very good" and meets your specific needs for lowering and raising. We're also glad the delivery was "very quick indeed." We sincerely apologize for the problem with the cushions. If the picture showed blue cushions on the sides and you were only provided with one for the chair, we need to rectify that immediately. Please contact our customer service team at 0800 567 7222 or Contact@mobilitysmart.co.uk so we can investigate and send out any missing components right away. We're so glad this is a "much needed mobility aid" for you and your wife. Thanks From The Mobility Smart Team

Posted 8 months ago

“I ordered a selection of exercise balls and a hand exerciser for my weak, arthritic hands. My physiotherapist said I needed to strengthen the muscles in my hands to support my the arthritic joints. I'm very pleased with my purchases and in a short time I'm already noticing an improvement in my hand strength and less sharp pains in my thumb.”

Helpful Report

Posted 8 months ago

Thank you so much for sharing this truly fantastic and personal feedback! We are absolutely thrilled to hear that the selection of exercise balls and a hand exerciser has been so effective for your needs. It is wonderful that you are already noticing an improvement in my hand strength and less sharp pains in my thumb in such a short time. This is exactly the positive difference we aim to make with our products. We're so glad you're very pleased with your purchases! Thanks From The Mobility Smart Team

Posted 8 months ago

“They gave a very good service. The scooter arrived sooner than expected. James, who delivered it, explained everything very clearly abd gave us time to ask questions. Laine who initially took our order was very courteous and explained everything very well.”

Helpful Report

Posted 8 months ago

Thank you so much, Pauline Clayton, for this outstanding and detailed review! We are absolutely thrilled to hear you received a "very good service." We will be sure to commend Laine for taking your order so courteously and explaining everything so well. We are equally proud of James, the delivery driver, for assembling the scooter, explaining everything very clearly, and giving you time for questions. We're also delighted the scooter arrived sooner than expected! That complete, professional service is exactly what we strive for. Thanks From The Mobility Smart Team

Posted 8 months ago

“I was recently looking for a table that would act as a over bed support. I saw a suitable item in the Mobility Smart website. The dimensions were listed but as the gap between the floor and the bottom of the divan bed was small I rang to see if they could tell me the height of the floor tube frame. The very helpfull member of staff couldn't answere the question at first but rang me back when someone had opened a package in the warehouse to check the measurements. That is the sort of service that i appreciate, needless to say I ordered the item and it arrived very quickly.”

Helpful Report

Posted 8 months ago

Thank you so much, Anthony Packe, for this fantastic and detailed review! We're so pleased you found a suitable over-bed support table. Your feedback about the staff going the extra mile is wonderful. We are thrilled that the team was proactive enough to "ring me back when someone had opened a package in the warehouse to check the measurements." We agree—"That is the sort of service that I appreciate," and it's the professional standard we strive for. We're delighted you ordered the item and that it "arrived very quickly." Thanks From The Mobility Smart Team

Posted 8 months ago

“Really really Good”

Helpful Report

Posted 8 months ago

Thank you so much, George Jarvis, for your wonderful feedback! We are absolutely thrilled to hear that your experience was "Really really Good." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 8 months ago

“Super easy to use the website and find exactly what I needed. Amazingly fast delivery and thanks also to Mobility Smart for even letting me know the name of staff member who packed the consignment. Cheers!”

Helpful Report

Posted 8 months ago

Thank you so much for this absolutely fantastic review! We are delighted to hear you found our website "Super easy to use" and that your delivery was "Amazingly fast." We are especially proud that we could let you know the name of the staff member who packed your consignment—we love being able to add that personal touch! Cheers to you, and thank you for sharing your experience. Thanks From The Mobility Smart Team

Posted 8 months ago

“Seamless ordering..not received yet”

Helpful Report

Posted 8 months ago

Thank you for your feedback, May Dawson! We're so pleased to hear that the "Seamless ordering" process was a great experience for you. We apologize that you have not received your item yet. If you are waiting past the estimated delivery window, please don't hesitate to contact our customer service team so we can provide you with an immediate update. Thanks From The Mobility Smart Team

Posted 8 months ago

“This was the first time I had ordered from Mobility Smart as the product I usually order from another company was out of stock and I was amazed by how quickly my order was delivered. I put in my order on a Thursday evening opting to pay for the slightly longer delivery rate. The delivery arrived before lunchtime on the Saturday. I will be ordering from Mobility Smart from now on.”

Helpful Report

Posted 8 months ago

Thank you so much, June Yates, for sharing your experience! We are delighted that you chose to order from us after your usual company was out of stock. We're thrilled you were "amazed by how quickly" your order was delivered, especially since you paid for the slightly longer delivery rate. Getting it to you by Saturday lunchtime is fantastic! The best feedback is knowing you "will be ordering from Mobility Smart from now on." We look forward to serving you for many years to come! Thanks From The Mobility Smart Team

Posted 8 months ago

“Good prices, very helpful and quick postage. Would definitely recommend this company”

Helpful Report

Posted 8 months ago

Thank you so much, Karen Hart, for this wonderful feedback! We are thrilled to hear you found our prices "Good" and our service "very helpful." We're also delighted that you were pleased with the "quick postage." We truly appreciate that you "would definitely recommend this company." Thanks From The Mobility Smart Team

Posted 8 months ago

“Product was easy to order and arrived very quickly. Would recommend Company”

Helpful Report

Posted 8 months ago

Thank you so much, Mary Savage, for your wonderful feedback! We are thrilled to hear your product was "easy to order" and arrived "very quickly." We appreciate your business and are delighted that you "Would recommend Company." Thanks From The Mobility Smart Team

Posted 8 months ago

“I ordered it. It came when promised and I'm really happy with it”

Helpful Report

Posted 8 months ago

Thank you so much, Mike Catherwood, for your great feedback! We are delighted to hear your order came when promised and that you are "really happy with it." That reliability is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“I've used mobility smart on a number of occasions and always found them to be positive with the items that I have purchased”

Helpful Report

Posted 8 months ago

Thank you so much, Steve Harrison, for this wonderful feedback! Hearing that you've "used mobility smart on a number of occasions" is the highest compliment we could receive. We are thrilled that you've always found them to be positive with the items you have purchased. That consistent quality and satisfaction is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent Rollator delivered promptly with great comms from Mobility Smart all through the process.”

Helpful Report

Posted 8 months ago

Thank you so much, Paul Spurgeon, for this fantastic feedback! We are absolutely thrilled you are happy with your Excellent Rollator. We're delighted to hear it was delivered promptly and that you received great comms from Mobility Smart all through the process. That seamless experience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent service . No”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We are absolutely thrilled to hear that you experienced "Excellent service" from our team. We appreciate your high praise! Thanks From The Mobility Smart Team

Posted 8 months ago

“Great Service and very fast delivery. Highly Recommend Thank you Phil”

Helpful Report

Posted 8 months ago

Thank you so much, Phil Bones, for this great feedback! We're thrilled to hear you experienced "Great Service and very fast delivery." We truly appreciate your Highly Recommendation! Thank you right back! Thanks From The Mobility Smart Team

Posted 8 months ago

Mobility Smart Limited is rated 4.7 based on 1,734 reviews