Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,776 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 29th July 2026

Dave Moore

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with purchase. Excellent fit .”

Helpful Report

Posted 9 months ago

Hi Ellen, Thank you for your lovely 5-star review! We are so glad to hear that you are "Very happy" with your purchase and, most importantly, that it's an "Excellent fit." Finding the right fit is so crucial, so that is fantastic feedback for us to receive. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“Quality products, very useful and the great service backs this up. Easy to find and read about the products, and simple to order. Communication very good, knew exactly what was happening with my order. Quick delivery too! Thank you!”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for leaving this fantastic and detailed 5-star review! We are absolutely thrilled to read your feedback. It's wonderful to hear you had a great experience from start to finish—from finding our website "Easy to find" and "simple to order," to our "very good" communication that let you know exactly what was happening. We're so glad the "Quick delivery" topped it all off! We're especially pleased to read your comment that our "Quality products" are backed up by "great service." That is precisely the seamless experience we strive to provide for every single customer. Thank you again for your kind words and for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“Can’t review yet as it’s a gift for parents”

Helpful Report

Posted 9 months ago

Hi Margaret, Thank you so much for taking the time to leave a note for us! We completely understand that you can't review the item just yet, as it's a gift for your parents. That's very thoughtful of you, and we truly hope they love it when they receive it. We'd be delighted to hear what they think down the line, but for now, we just want to thank you for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“Excellent service, orders received quickly. Highly recommend”

Helpful Report

Posted 9 months ago

Hi Naomi, Thank you so much for your "Excellent" 5-star review! We are so pleased to hear that you're happy with our service and that your orders are being "received quickly." Our team works very hard to get everything despatched as fast as possible. We truly appreciate you taking the time to share your feedback and for your high recommendation. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“I had to call in for advice a couple of times and the sales agent was very helpful. I had originally ordered the wrong part and had to return it, even then the returns process was very efficiently managed. I would definately recommend this company”

Helpful Report

Posted 9 months ago

Hi Carol, Thank you so much for this fantastic 5-star review! We are delighted to hear that our sales agent was "very helpful" when you called in for advice. We are especially pleased to get your feedback on our returns process. We completely understand that sometimes the wrong part gets ordered, and our goal is to make the return as smooth and efficient as possible. We're thrilled that's how you found it! Your high recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. All the best, The Mobility Smart Team

Posted 9 months ago

“I have always had a good experience when purchasing items from Mobility Smart. They have a well presented website, that offers an extensive range of quality products. I would certainly recommend them to anyone who requires a reliable and efficient service.”

Helpful Report

Posted 9 months ago

Hi Philip, Thank you for leaving such a wonderful and detailed review. We are so pleased to hear that you have "always had a good experience" when purchasing from us—your continued trust and loyalty mean a great deal. It's fantastic to get your feedback that you find our website "well presented" and that you're happy with our "extensive range of quality products." We work hard to provide a reliable and efficient service, so we're thrilled that's been your experience. We deeply appreciate your high recommendation. Thank you again for being such a valued customer! All the best, The Mobility Smart Team

Posted 9 months ago

“I am so pleased with my order thank you so much”

Helpful Report

Posted 9 months ago

Hi Pauline, Thank you so much for your wonderful 5-star review! We are so happy to hear that you are "so pleased" with your order. That's fantastic news! We really appreciate you taking the time to let us know, and we thank you for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“Extremely satisfied with our purchase and your despatching the next day the only problem being DHL being slow to bring and after complaining to them managed to get it Friday instead of Monday regards Ray Young”

Helpful Report

Posted 9 months ago

Hi Ray, Thank you so much for taking the time to leave this detailed review. We are absolutely thrilled to hear that you are "Extremely satisfied" with your purchase. Our warehouse team works very hard to process orders as quickly as possible, so it's great to get your positive feedback on our "despatching the next day." We are, however, genuinely sorry to hear about the delay you experienced with DHL's part of the delivery. We share your frustration completely—it's very disappointing when a courier is slow, and you certainly shouldn't have to chase them to get a delivery sorted out. We apologize for the inconvenience this caused. We are just glad to hear you managed to get it delivered in the end. We truly appreciate your understanding and are so pleased this hasn't detracted from your satisfaction with the product itself. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“Great products. supurb communication, competitive pricing and super fast delivery! What more do you need?”

Helpful Report

Posted 9 months ago

Hi William, Thank you for this absolutely fantastic 5-star review! We are so thrilled to read your feedback. We work hard to get all those things right—from "Great products" and "competitive pricing" to "supurb communication" and "super fast delivery!" To answer your question, "What more do you need?"... absolutely nothing, except wonderful customers like you! We really appreciate you taking the time to share your experience and for your high recommendation. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“Great company, sale went through with no problems, communicated well, delivery time excellent”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving such a fantastic 5-star review! We are so pleased to hear you'd call us a "Great company." It's wonderful to know that your whole experience, from the sale going through "with no problems" to our communication and "excellent" delivery time, was so positive. We work hard to make everything as smooth as possible for our customers, so this feedback is brilliant to read. We really appreciate you choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“Excellent service, prompt delivery - would definately order from this company again - highly recommend.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for this "Excellent" 5-star review! We are delighted to hear you were pleased with our service and "prompt delivery." Our team works hard to get orders out to our customers as quickly as possible. We are so grateful for your high recommendation and thrilled to know you would "definitely order from this company again." We look forward to it! All the best, The Mobility Smart Team

Posted 9 months ago

“Good quality item. Arrived promptly. Would use them again.”

Helpful Report

Posted 9 months ago

Hi Brenda, Thank you so much for your fantastic 5-star review! We are so pleased to hear that you are happy with the "Good quality" of your item and that it "Arrived promptly." Your feedback is wonderful to read, and we're thrilled to know that you would use us again. We look forward to welcoming you back! Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“Very good service and delivery…”

Helpful Report

Posted 9 months ago

Hi Lucie, Thank you for your 5-star review! We are so pleased to hear you were happy with our "Very good service and delivery." It's fantastic to know we got everything right for you. We appreciate you choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“I bought a replacement shower stool top. It was delivered promptly and the price was very good. Great service.”

Helpful Report

Posted 9 months ago

Thank you for your fantastic 5-star review! We are so glad to hear that you were able to find the replacement shower stool top you needed. It's wonderful to know that it was delivered "promptly" and that you found the price to be "very good." We really appreciate you taking the time to share your feedback and for your kind words about our "Great service." Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“Everything went great from ordering to delivery. Spot on time and no problem”

Helpful Report

Posted 9 months ago

Hi Pamela, Thank you so much for this brilliant 5-star review! We are absolutely delighted to hear that everything "went great from ordering to delivery." Our team works hard to make the whole process as smooth as possible, so it's fantastic to know your order was "spot on time" and you had "no problem." We really appreciate you taking the time to let us know. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“They were excellent, when I contacted them with a problem it was sorted to my satisfaction, very quickly.”

Helpful Report

Posted 9 months ago

Hi Christine, Thank you so much for this wonderful 5-star review. We are so pleased to hear that you found our team "excellent." We believe the true test of service is what happens when a problem arises, so we are thrilled to read that your issue was sorted out "to my satisfaction" and "very quickly." We're delighted we could get everything resolved for you promptly. Thanks again for taking the time to share your experience! All the best, The Mobility Smart Team

Posted 9 months ago

“When we managed to find the member of the sales team who understood what we were looking for, we were advised accordingly and bought a mobility scooter to meet our needs. Well pleased.”

Helpful Report

Posted 9 months ago

Hi Robert, Thank you for leaving this fantastic 5-star review. We are so pleased to hear that our team was able to understand exactly what you were looking for and advise you accordingly. We work hard to ensure our staff are knowledgeable, so they can help customers find the perfect product for their specific needs. It's wonderful to know that you bought a scooter that was the right fit and that you are "Well pleased" with your purchase. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“My husband is with Smarty and sings your praises. So far so good. Happy days ahead.”

Helpful Report

Posted 9 months ago

Hi Helen, Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your husband "sings your praises" and that you are both so happy. We're assuming "Smarty" is a kind nickname for us, and we'll happily take it! We wish you both many "Happy days ahead." All the best, The Mobility Smart Team

Posted 9 months ago

“Very impressed with my overall experience. Easy to order, prompt delivery and product as described on website.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for this wonderful 5-star review! We are so pleased to hear you were "Very impressed" with your overall experience. It's fantastic to get feedback that you found our website "Easy to order," the delivery "prompt," and the product "as described." That is exactly the smooth and reliable service we always aim to provide. We appreciate you taking the time to share your thoughts. All the best, The Mobility Smart Team

Posted 9 months ago

“I found my rollator gave me so much more stability it was the knowing i could walk feeling secure. Its a great item. Helps me a lot.”

Helpful Report

Posted 9 months ago

Hi Carol, Thank you for sharing such a lovely review with us. We are absolutely thrilled to hear how much your new rollator is helping you! Your words, "it was the knowing I could walk feeling secure," are so powerful. That feeling of stability and security is exactly what we hope to provide, so it's wonderful to know it's a "great item" that is helping you a lot. We wish you all the very best and many confident walks ahead! Thanks again for choosing Mobility Smart, The Mobility Smart Team

Posted 9 months ago

Mobility Smart Limited is rated 4.7 based on 1,776 reviews