Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,706 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 3rd August 2026

Anonymous

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great tripod walking stick and when my Foam Padded Bath Cushion broke a swift full refund. Great customer service as the real test is when things go wrong”

Helpful Report

Posted 4 months ago

Thank you for the fantastic review, David Nowell! We are glad to hear you are enjoying your new tripod walking stick. You are absolutely right—the true test of a service is how it handles the unexpected. While we’re sorry the bath cushion wasn't up to standard, we are pleased we could resolve it for you with a swift, full refund. We appreciate your trust in us! Thanks From The Mobility Smart Team

Posted 4 months ago

“STAFF EXTREMELY HELPFUL, VERY-QUICK SERVICE, SO GLAD I FOUND THEM ON EBAY. I MADE AN ERROR ON MY ORDER BUT THEY CORRECTED IT FOR ME AND SENT AND SENT ME A REPLACEMENT.”

Helpful Report

Posted 4 months ago

Thank you for the glowing review, Tony Irvin! We are so glad you found us on eBay. We know that errors can happen, so we make it a priority to be extremely helpful and resolve any issues as quickly as possible. We’re delighted that we could get your replacement sent out and that you're happy with the service. We appreciate the support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Quick efficient service, product dispatched promptly and as advertised. Works well.”

Helpful Report

Posted 4 months ago

Thank you for the review! We are so pleased to hear that you experienced a quick and efficient service. Ensuring products are dispatched promptly and arrive exactly as advertised is what we strive for with every order. We're glad to hear your purchase is working well for you! Thanks From The Mobility Smart Team

Posted 4 months ago

“The bath seat is perfect size for me as my bath is quite small .. very helpful for lifting myself out of the bath .”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Christine Jones! We are so pleased to hear that the bath seat is the perfect size for your bathroom. It’s wonderful to know that it is providing you with that extra bit of help and safety when lifting yourself out of the bath. Making daily tasks a little easier and safer is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service would definitely use this Company again”

Helpful Report

Posted 4 months ago

Thank you for the review! We are so pleased to hear that you experienced excellent service with us. Knowing that you would definitely use us again is the best compliment our team could receive. We look forward to being of service to you in the future! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent experience, great selection of mobility aids many at a very fair price very quick to despatch and well packaged, good customer service..Always my first choice to visit when I need something....Thank you”

Helpful Report

Posted 4 months ago

Thank you for the wonderful feedback, Julie Pownall! We are so pleased to hear that we are always your first choice for mobility aids. We work hard to ensure our products are offered at a very fair price and that our packaging and dispatch process is top-notch. Knowing you had such an excellent experience means the world to our team! Thanks From The Mobility Smart Team

Posted 4 months ago

“The scooter was easy to assemble and so much easier to use around the house than a wheelchair. The only down side are the handle bars keep sliding down which isn’t a problem as they are easy to adjust.”

Helpful Report

Posted 4 months ago

Thank you for the review, Jeanette Gowshall! We are so pleased to hear that your new scooter was easy to assemble and is making life easier around the house compared to using a wheelchair. We appreciate you mentioning the handlebar adjustment. While we're glad they are easy to fix, we want them to stay secure for your safety and comfort. One of our team members would be happy to offer a tip on tightening the adjustment mechanism to ensure they stay in place! Thanks From The Mobility Smart Team

Posted 4 months ago

“Quick hassle free transaction, fast delivery, fantastic range of items, keep you informed about your purchase, great value for money.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic review! We are so pleased that you found our service hassle-free and that you enjoyed our range of items. Keeping our customers informed every step of the way is a top priority for us, so it’s great to hear you felt well-updated. We’re delighted we could offer you great value for money and look forward to your next visit! Thanks From The Mobility Smart Team

Posted 4 months ago

“I have recently purchased a few items from this company. Delivery was quick and items just right. Will use them again.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Janet Evans! We are so pleased to hear that your recent purchases were just right for your needs. We work hard to ensure our delivery is quick and our products meet the high standards our customers expect. Knowing that you plan to use us again is the best feedback our team could receive. Thank you for your support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very happy with the service and the product”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Linda Phillips! We are so pleased to hear that you are very happy with both our service and your new product. We strive to provide a consistently high standard across the board, so your feedback is much appreciated by the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Just got a shower chair as my wife does not walk too good. She loves it! She can now fully relax and enjoy the shower”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Brian Lister! We are so happy to hear that your wife is enjoying her new shower chair. It’s fantastic to know that she can now fully relax and enjoy her showers with that extra bit of support and safety. Making daily life a little easier and more comfortable for our customers is exactly why we do what we do! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very pleased so far. My elbow crutches are much better than the standard nhs ones. Delivery was fast and they are significantly more comfortable.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are so pleased to hear that you are very happy with your new elbow crutches. While we know how important standard equipment is, we take great pride in offering options that provide significantly more comfort and better features for daily use. It’s wonderful to know they are making a difference for you already! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

Thank you for the review, Pamela Williams! We are so pleased to hear that you experienced excellent service with us. We strive to make every interaction a positive one, and your feedback is much appreciated by the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Looks strong and has made my life easier putting on support socks, just wish it was a little more discreet as quite large and colour very bright,maybe just steel or white would be more discreet.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback! We are so pleased to hear that the product is strong and has made the daily task of putting on support socks much easier for you. We also really appreciate your comments regarding the design. We understand that many of our customers prefer discreet options like steel or white, and we will certainly pass your suggestions along to our product development team. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 4 months ago

“So good I went back again! Warm human interaction. Great delivery and service. Met all my requirements both times. I have no hesitation to highly recommend.”

Helpful Report

Posted 4 months ago

Thank you for the glowing review, Teresa Dorward! It is the best compliment possible to hear that you "went back again" for your second purchase. We are so pleased that you enjoyed the warm human interaction with our team. We truly believe that great service is about more than just delivery—it’s about supporting our customers every step of the way. Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 4 months ago

“Website was easy to use with a straight forward ordering process”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Oneatta Jones! We are so pleased to hear that you found our website easy to use. We strive to make the ordering process as straightforward as possible, so it’s wonderful to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Having been let down badly by one mobility aid supplier, I turned to 'Mobility Smart' and instantly noticed a diference in customer service and within a very short period had delivered what the other supplier struggled to get. One item they were stuggling to get but rather than letting me down, they upgraded it to a more expensive product for the same price.”

Helpful Report

Posted 4 months ago

Thank you for the incredible review, Steven Rigby! We are so pleased that we could turn things around for you after such a frustrating experience elsewhere. We believe in finding solutions for our customers, not excuses. Our team is delighted that the upgraded product met your needs and that we could get everything delivered so quickly. We truly appreciate your trust in Mobility Smart and look forward to being your go-to supplier from now on! Thanks From The Mobility Smart Team

Posted 4 months ago

“We ordered a pair of the coloured crutches, they arrived swiftly and did not disappoint. Yes you can get cheaper products than these but you get what you pay for, these are really well made have many great and effective features. Even the simple addition of reflective lenses front and back on the handles. They are really well built and very robust, exactly what is needed for peace of mind but the colour helps make them less hospital handout and more disability style accessory. Especially for those who may be self conscious as a result of illness or limitations these are a must.”

Helpful Report

Posted 4 months ago

Thank you for such a thoughtful review, Rebecca Gee! We are so pleased to hear that the coloured crutches arrived swiftly and met your expectations. You’ve hit the nail on the head—while you can find cheaper alternatives, we believe that quality, safety, and style are worth the investment. We especially love your point about them feeling more like a "style accessory" than a "hospital handout." Helping our customers feel confident and self-assured while using our equipment is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Have used this company several time, never had any problems. Item is excellent and delivery is always prompt”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Kate Kelly! It is a pleasure to have you as a returning customer. We are so pleased to hear that you have had a consistently positive experience with us across several orders. Knowing that our products and prompt delivery continue to meet your expectations is the best feedback our team could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Good range if products and quick delivery.”

Helpful Report

Posted 4 months ago

Thank you for the review, Richard Chatterton! We are so pleased to hear that you found our range of products to your liking. We work hard to maintain a wide selection to suit every need and to ensure that delivery is as quick as possible. We appreciate your support! Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,706 reviews