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Mobility Giant Ltd Reviews

5.0 Rating 574 Reviews
99 %
of reviewers recommend Mobility Giant Ltd
Company Reviews Metrics Info
5.0
Based on 574 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mobility Giant Ltd Reviews

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022
Kirsty Bryant
Mobility Giant Ltd 5 star review on 24th July 2022
Kirsty Bryant
Mobility Giant Ltd 5 star review on 14th April 2022
Ian Grantham
Mobility Giant Ltd 5 star review on 7th April 2022
Stefan Woods
Mobility Giant Ltd 5 star review on 17th March 2022
D May
Mobility Giant Ltd 5 star review on 2nd March 2022
Mark Templeman
Mobility Giant Ltd 5 star review on 7th February 2022
Barry Levitt
18
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Angela Fountaine
Unverified Reviewer
“Brilliant service. My husband wanted to purchase an 8mph scooter to replace my original 4mph one as a surprise for me. We also needed the scooter to fit into the garage of our Motorhome when we are on holiday. Thanks to William’s patience, numerous emails and precise measuring, we finally purchased a Rascall Vecta Sport in the Colbalt Blue. We are so pleased with this scooter which has everything I need from suspension, very comfy seat, 8mph and long distance range . Also this scooter looks so modern and practical with the fairing and cubby hole for phone, purse, etc as well as the phone charger onboard. We can thoroughly recommend Mobility Giant for help in choosing the right scooter for me. With quick delivery, brilliant prices, great customer service - special thanks to William for going above and beyond. Nothing is too much trouble even if we emailed many times asking for another measurement or just checking what features the scooter had. Because the scooter is an 8mph model, it has to be registered with DVLA - no problem as Mobility Giant fill in the correct form which is sent to me and all I had to do was enter my date of birth and sign it (even gave me a stamped envelope to send to DVLA). Unlike some other mobility scooter stockists, we never felt pressured into buying quickly, and felt we could take as long as we needed to decide to purchase or not. I would definitely buy my next mobility scooter from Mobility Giant in the future.”
Mobility Giant Ltd 5 star review on 3rd February 2021 Mobility Giant Ltd 5 star review on 3rd February 2021
Helpful Report
Posted 3 years ago
KATHLEEN WINTERS
Verified Reviewer
“I have today taken delivery of my mobility scooter with great satisfaction. Your representative Chris, was most helpful and even moved refuse bins for me in order to park my new scooter. I am satisfied so far with my new purchase and give praise to Chris who explained the operations in detail. Many thanks from Kath Winters. 25-01-2021.”
Helpful Report
Posted 3 years ago
Hi Kathleen, Thank you for your 5 star review. It's great to hear how happy you are with your scooter. Chris is brilliant and he wishes you all the best on your new scooter. Take care and if we can be of any further help in the future then please don't hesitate to get in contact with us. William Mobility Giant
Posted 3 years ago
David
Unverified Reviewer
“I order a scooter for my mother on the 20th delivered 25th Jan She is absolutely delighted with the product and the care that both the company and delivery driver showed her a great company to deal with”
Helpful Report
Posted 3 years ago
Hi David, Thank you for your 5 star review. It's great to hear that your mum is delighted with her new scooter. Our driver Tyler was who delivered the scooter, I passed your kind words on to him. We wish your mum all the best on her new scooter. William Mobility Giant
Posted 3 years ago
Jacqueline Gardner
Verified Reviewer
“Got my TG4 on 9/11/20 very prompt delivery and Tyler took his time and explained it all to me. I have had people ask me where I got it from and have recommended you guys to them. Thank you for the wonderful service you provided.”
Helpful Report
Posted 3 years ago
Hi Jacqueline, Thank you for your 5 star review. We really appreciate you recommending us to anyone you know. Take care and enjoy your new scooter :) William Mobility Giant
Posted 3 years ago
Mumster
Verified Reviewer
“FANTASIC !!!! Service, very helpful, would highly recommend, delivery was quick, if your thinking of buying or renting, this is the company you should use.”
Helpful Report
Posted 3 years ago
Hello Munster, Thank you for your 5 star review. It's brilliant to hear how happy you are with the service we provided you. We wish you all the best on your new scooter. William Mobility Giant
Posted 3 years ago
A O'NEILL
Verified Reviewer
“Got a Beeze 4 in their sale delivered very quickly, Looked like new only problem is it would not go faster than 6mph. they took it back found the trouble but decided to give me another scooter which it new, Excellent service all round, Really recommend them”
Helpful Report
Posted 3 years ago
Hello Mr O'Neill, Thank you for your 5 star review. It's great to hear that you found our service to be excellent all round. We wish you all the best on your new scooter. William Mobility Giant
Posted 3 years ago
David Alan Messer
Verified Reviewer
“I bought a pre owned mobility scooter in July, there has been an ongoing issue with the lack of mileage attained. Mobility Giant have been terrific, supplying a new lithium battery, unfortunately the problem was not resolved, but they once again turned up trumps. Today they replaced my scooter, delivered by the lovely Zoe' who was so helpful. I will certainly recommend this company every time.”
Helpful Report
Posted 3 years ago
Hello David, Thanks for your 5 star review. From time to time issues do arise but we will always ensure we get them resolved nice and quickly. Take care, William Mobility Giant
Posted 3 years ago
James Wm Stott
Unverified Reviewer
“Received my breeze s4 a week ago bought it used everything was checked looked over greg made a implement for it so i could place my rollater on back of my scooter he (greg) and staff were very helpful and enjoyable to talk to I'm really chuffed with my scooter abd i know if i need any help or advice i can contact TGA..thank you to all at TGA..”
Helpful Report
Posted 3 years ago
Hi James, Thank you for your 5 star review. We wish you all the best on your new scooter and feel free to contact us if we can be of any help. William Mobility Giant
Posted 3 years ago
Colin Cox
Verified Reviewer
“Great service from start to finish and very pleased with my scooter which l received within 4 days delivered.”
Helpful Report
Posted 3 years ago
Hi Colin, Thank you for your 5 star review. It's great to hear everything went smoothly from start to finish. All the best, William Mobility Giant
Posted 3 years ago
Charles Gray
Verified Reviewer
“A excellent firm to deal with William in the office gave me all the advice and information I needed ,I bought the scooter on Sunday it was delivered on Tuesday morning by Tyler who phoned me prior to delivery and explained everything about the scooter on arrival. Both William and Tyler are a credit to the company . thank you .Charles gray”
Helpful Report
Posted 3 years ago
Hello Charles, Thank you for your 5 star review. I am happy to hear that all the information that gave you was helpful in choosing the right scooter for you. Once again thank you for your kind words towards myself and our brilliant driver Tyler, we wish you all the best on your new scooter. William Mobility Giant
Posted 3 years ago
Brian DASHPER
Verified Reviewer
“First class company to do business with no hard sell and Zoe who deliverd the scooter was a diamond nothing too much trouble well done all BrianBr”
Helpful Report
Posted 3 years ago
Hi Brian, Thank you for your 5 star review. It's great to hear that our driver Zoe was brilliant when delivering your scooter. We wish you all the best on your new machine. William Mobility Giant
Posted 3 years ago
Mr A Adams
Verified Reviewer
“Thanks Mobility Giant for your impeccable service, after a call and chat with one of your colleagues about my Kymco agility scooter batteries, he arranged for a engineer to call. A couple of days later just like magic an engineer arrived. Within a very short time my batteries were exchanged on my scooter. The brilliant engineer told me that the original batteries on my scooter were not holding there charge. But now it as new ones it is performing much better. Thankyou very much Mobility Giant.”
Helpful Report
Posted 3 years ago
Hi Mr Adams, Thank you for your 5 star review. We always prioritise any repair work to be done as quickly and efficiently as possible so it's great to hear that we got your issue sorted in a couple of days. All the best, William Mobility Giant
Posted 3 years ago
Joyce Biggs
Unverified Reviewer
“Bought my scooter just over a month ago. Love it, a Kimco Midi. It was delivered within a week by a lovely guy called Chris who was very helpful and went through all the details with me and then parked it in my hallway for me. Would recommend this firm to anyone needing a good quality scooter and service”
Helpful Report
Posted 3 years ago
Hello Joyce, Thank you for your 5 star review. It's great to hear how happy you are with your new scooter. I have passed your kind words on to our driver Chris, he wishes you all the best on your new scooter. Take care, William Mobility Giant
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolutely brilliant company to deal with . The mobility scooter was immaculate and delivered on time .”
Helpful Report
Posted 3 years ago
Hi, Thank you for your 5 star review. It's great to hear that everything went smoothly with your order and that the scooter was immaculate. We wish you all the best on it, William Mobility Giant
Posted 3 years ago
Alan Cocksedge
Unverified Reviewer
“I recieved my pride colt 2 i got a call from chris saying what time he would be with me and he was spot on.The scooter was lmmaculate and chris went through everything with me showed me how to take it apart and put my wing mirror on the opposite side for me.when i phoned the company up to buy it they were so polite and very helpful cant say enough about mobility giant i would recomend them .”
Helpful Report
Posted 3 years ago
Hello Alan, Thank you for your great review. It's fantastic to hear that the scooter is immaculate and that our driver Chris did a great job in showing you how to use. We wish you all the best on your new scooter. William Mobility Giant
Posted 3 years ago
Carol Williams
Verified Reviewer
“Just received my kmco maxi xls over the moon with the company and delivery they kept me informed the scooter is in imaculate condition I can’t recommend mobility giant enough thankyou so much”
Helpful Report
Posted 3 years ago
Hello Carol, Thank you for the 5 star review. You're welcome, it's always nice to hear how happy our customers are. We wish you all the best on your new scooter. William Mobility Giant
Posted 3 years ago
Andrew Briggs
Unverified Reviewer
“chris delivered my scooter and showed me the ropes. went into detail and made sure i was at ease with everything. everything ran smoothly from start to finish and would highly recommend mobility giant. special thanks to chris, thank you.”
Helpful Report
Posted 3 years ago
Hello Andrew, Thank you for your 5 star review. It's great to hear that everything went smoothly. I have passed your kind words on to Chris and he wishes you all the best on your new scooter. William Mobility Giant
Posted 3 years ago
Nigel Wayne
Unverified Reviewer
“scooter deliverd today 28/09/2020 told batterys charged ready to , yes sure went 6 miles batterys when dead contacted company well ? had to push scooter quite a distance untill got picked up, also steering not right, appart from that scooter looks lovely, try again tommorow, nerves,”
Helpful Report
Posted 3 years ago
Hi Nigel, Thank you for your review, I am sorry to hear that the scooter we delivered this week had a couple of issues. Having personally spoken to you yesterday it was great that we have managed to organise swapping your scooter over to a new one which will be with you shortly. As much as it is rare that something goes wrong with one of our customer's orders, from time to time it does, but we will always do everything we can to resolve any issues in a timely manner. Once again I apologise for any inconvenience this has caused you Nigel and I wish you all the best on your new scooter. If I can be of any further help please be sure to call through and ask for myself. Take care, William Mobility Giant
Posted 3 years ago
Anonymous
Unverified Reviewer
“This is an excellent company to deal with. It is not easy buying a mobility scooter for the first time, but staff were friendly, reassuring, professional and knowledgeable. It was refreshing to be treated as a person first. The disability came second. This is so important, as only disabled people will understand. Having said this, everything about maintaining mobility and independence was fully understood and the perfect scooter was sourced and explained to me. I even got to try it out in the wind and rain (a 'Smarti'). The scooter was delivered speedily, in beautiful condition, the fact my partner was returning to work outside of the home made delivery more urgent and mobility giant pulled out all the stops to get it to us in time. Thank you so much.”
Helpful Report
Posted 3 years ago
Hello Louise, Many thanks for the 5 star review. It's great to hear how happy you are with the way in which we treated you and dealt with your order. We wish you all the best on your new Smarti scooter and if we can be of any further help in the future then please do not hesitate to contact us. All the best, William Mobility Giant
Posted 3 years ago
Ryan
Verified Reviewer
“Got my new wheels today thankyou @mobilitygiant would recommend to anyone they are friendly helpful and they have good range scooters to fit your needs you can buy scooters or rent scooters so fits everyone's budget”
Mobility Giant Ltd 5 star review on 25th August 2020
Helpful Report
Posted 3 years ago
Hello Ryan, Thank you for your 5 star review. It's great to hear how happy you are with the service we provided, we wish you all the best on your new scooter. Thanks, William Mobility Giant
Posted 3 years ago
Mobility Giant Ltd is rated 5.0 based on 574 reviews
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