Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,063 Reviews

77 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,063 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 11th June 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first received my hair extensions they where amazing, so soft, so long and looked beautiful. It was defiantly love at first sight! However as time went on they began to become really scruffy at the ends even though I took care of them, I used heat protecting spray on them, I never wore them to bed, I would hang them up if I wasn't using them and I used hair extensions shampoo and conidioner. Even though I had done all of that that began to shred, A LOT. I understand that hair extensions are dead hair and will start to go scruffy to the end and shred but after 3 weeks you kind of don't expect it, maybe after 2 months or maybe longer considering the price of them. I was always taking a brush with me where ever I went as the ends would stick together and just didn't look right. After just 3 weeks I had them cut, which I should after paying £145 for them. They need to be cut again after a week. Now I've stuck with my hair extensions that I payed £70 for and they are sill thick and have their length after a year. These hair extensions are not worth the money.”

Helpful Report

Posted 9 years ago

Hey Rebecca I'm really sorry to hear you're unhappy with the quality of hair you received. Did you email the team about this? We'd really like for you to get in touch so we take a look into this for you. If you wish to discuss this with us please email us at hello@milkandblush.com I can see that you mentioned about using shampoo & conditioner on the hair, Milk + Blush strongly advise against washing your extensions The reason being that our own hair has a natural supply of sebum oils to help keep our hair replenished that the extensions do not. Hope to hear from you soon.

Posted 9 years ago

“As I use hair extensions quite a lot i buy new hair every 2 months near enough . my price range goes up to 250pound , I also shop around a lot every time I buy new I try someone else each time . This time I was looking for something new ombré hair the search come up with this ! I bought the spaced out hair there wasn't really a great destription of the product . But the price drop looked good so I bought them I didn't look a the reviews wish I did I also emailed them to ask about the hair grade I only 5A grade hair . They told me was brilliant quality . The delivery was great next day which I paid for when I seen the hair at first look I thought it was amazing . It wasn't very grey the ends more like a ash blonde I clipped them all in went out to the light they weren't black but a dark brown so it didn't match my hair ! , so I decide to dye the ends more grey when I washed them the dark brown hair went a very light brown it was awful . So I had to dye the whole hair which took time and patience spent another 50pound on the dye etc , after washing them they came out fine but the hair quality it self is awful they are thin on the ends dry now they stick together they look feel horrid . I have the right products for hair extensions to wash and dry after care etc makes them silky soft ! But these they didn't the are just awful I only wear them now for a messy bun effect complete waste of money , then had to buy a new set from another company which are brilliant my option don't bother buying from them .”

Helpful Report

Posted 9 years ago

Hi Hannahmarie We're really sorry to hear you've had a bad experience with us.. We'd really like to hear more from you regarding this. Can you email us on hello@milkandblush.com

Posted 9 years ago

“I ordered the quad weft to add some more thickness to my current extensions (which are Brit rocks who I would highly recommend for thick hair, mine are 6 months old and still in great condition). After recovering the extensions today I was eager to see what they were like, after checking the colour, itwas a perfect match, so I opened the packet (making them non refundable). I've have never seen such a think quad weft in my life. You can see your hand straight though it and it will add no additional volume to my hair at all. I will not be recommending this brand to anyone, and will actively discourage sales. How they can market this as a quad weft is beyond me, it's the same thickness as a single weft from Brit rocks. A very dis-satisfied customer.”

Helpful Report

Posted 9 years ago

Hey Rachel - thank you for taking the time to give us your feedback, we really do appreciate it. We're normally known for super thick wefts from top to bottom and we regret that we fell below your expectations on this occasion. I've looked through our correspondence and can see no emails from yourself about this - we really do encourage our customers to get in touch if they have any queries or issues with their order. Did you try weighing these to check if they were as advertised? If you'd like us to look into this further, be sure to send us an email at hello@milkandblush.com xoxo

Posted 8 years ago

“Hey guys. I ordered hair extensions from your company. When they arrived, they were the perfect match to my hair but unfortunately they were definitely not 18 inches! Obviously I had opened the extensions and tried them, so I couldn't return them. It has put me off ordering in the future. Courtney.”

Helpful Report

Posted 9 years ago

Hey Courtney, Have you emailed the team? If you email them on info@dirtylooks.com they will see what they can do to help :) The extensions are 16-18" so this does mean that sometimes they can be a little under 18" - But let us see what we can do to fix the issue :) Glad the extensions are a good match :) xoxo

Posted 9 years ago

“Item did not turn up. After a month I finally received a refund but communication was very poor and never got an apology. Can't comment on the product as I never received it but won't be using from a customer service point of view.”

Helpful Report

Posted 10 years ago

Hi Esme We're really sorry to hear you're unhappy with the service we provided. We'd like to hear more from you about this.. Could you email the team on hello@milkandblush.com. We hope to hear from you soon :)

Posted 9 years ago

“I can't rate them as I still haven't recieved them after ordering on the 13th may”

Helpful Report

Posted 10 years ago

Hey Lisa. This sounds unusual.. Can you email the team about this so we can look into it for you? hello@milkandblush.com

Posted 9 years ago

Milk & Blush is rated 4.1 based on 1,063 reviews