Military 1st Reviews

Name: Military 1st
Address: MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB, Manchester
Rating: 4.54

4.5 Rating 1,352 Reviews

89 %

of reviewers recommend Military 1st

Company Reviews

Metrics

Info

4.5

Based on 1,352 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Military 1st:

Military 1st is a trading name of MMG Trading Ltd.

Established in 2008, the Military 1st is an online retailer specialising in first-rate outdoor and combat clothing and tactical footwear, as well as camping and bushcraft equipment and accessories. We are proud of our continuously growing range of high-quality products from the world's best-known brands, and in excellent prices, along with the fastest possible delivery and the highest level of customer service.

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Email:

info@military1st.co.uk

Location:

MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB
Manchester
M17 1DB

Military 1st 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some shirts. arrived creased and with very bad stitching. Poor quality. I expected much better from Military 1st. Don't have the time to chase up returns etc.”

Helpful Report

Posted 3 years ago

Dear Customer, I am really sorry to hear about the poor impression we have made on you. If you require any further assistance, please contact our Customer Service Team: info@military1st.ie Kind regards, Military 1st

Posted 3 years ago

“Ordered a 32 waist and leg pants. The pant was way too big. The legs must be 38 inch. The cost to return the pants was nearly half the price of the pants itself. Very disappointed”

Helpful Report

Posted 3 years ago

“Got the wrong boots posted to me had to pay to send them back. I was supposed to have the correct boots sent in return but was given a refund instead. No contact to say why I was given a refund in stead of the requested boots. However happy to have a no quibble refund at least. Still out of pocket for the return though,for military first mistake.”

Helpful Report

Posted 3 years ago

Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. As far as we can see, a full refund was processed. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st

Posted 3 years ago

“I ordered my socks on the 19th April 2020, and as of today 20th May 2020, they still have not arrived. I have contacted the agent on numerous occasions and I kept getting told that they cannot track the order or send a new one until after the 27th May 2020. This in my opinion is scandalous as no other deliveries I am getting are taking this length of time. The order is coming from the UK, so I cannot understand this and am not satisfied with my whole experience”

Helpful Report

Posted 3 years ago

Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. As far as we can see, a full refund has now been issued. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st

Posted 3 years ago

“Hat was too small and not wide enough I expected better.”

Helpful Report

Posted 3 years ago

Dear Customer, I am really sorry to hear that the item turned out to be unsuitable. If you wish to return the item for a refund please post it back including your address or invoice/order number to the address below: MMG Trading Ltd. Unit 1, Fourth Avenue, Trafford Park Manchester M17 1DB United Kingdom Kind regards, Military1st

Posted 3 years ago

“I ordered a jacket recently and got the wrong one, not happy at all.”

Helpful Report

Posted 3 years ago

Dear Customer, I am really sorry to hear about this. We have now sent you a private message. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st

Posted 3 years ago

“Bought 2items, over two separate days, first, standard post arrived no problem, second item I payed extra for fast post 2-3 days. Hadn't arrived a week later so sent an email, told it was the post man's fault. But I paid you extra not the post man 🤔. No mention of a refund of the extra cost, very impersonal emails, products were ok, not like photos but ok and CUSTOMER SERVICE VERY VERY POOR.”

Helpful Report

Posted 3 years ago

“Website had an Australian address but the store is definitely not in Australia. Very misleading. No phone or address also. Paid extra for expedited shipping and am still waiting a week later. Wouldn’t use them again.”

Helpful Report

Posted 5 years ago

“Took nearly 1 month to receive items and sent wrong sizes on top of all that waiting. Then charged me return shipping arguing back and forth with emails that I was wrong on sizes ordered. My fault they have their heads in their butts.. Sorry bad experience & no more business from me. Bob”

Helpful Report

Posted 5 years ago

Military 1st is rated 4.5 based on 1,352 reviews