Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Media Storehouse Ltd Reviews

4.7 Rating 3,090 Reviews

94 %

of reviewers recommend Media Storehouse Ltd

Company Reviews

Product Reviews

4.7

Based on 3,090 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

Write Your review

Tell us how Media Storehouse Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Media Storehouse Ltd 5 star review on 8th April 2024

Media Storehouse Ltd 5 star review on 24th November 2023

Media Storehouse Ltd 5 star review on 24th November 2023

Media Storehouse Ltd 5 star review on 23rd November 2023

Media Storehouse Ltd 5 star review on 18th October 2023

Media Storehouse Ltd 5 star review on 18th October 2023

Media Storehouse Ltd 5 star review on 12th September 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really was not impressed by the customer service or the quality of the photo expected much better, the frames are not of the best quality and not finished of at the back ie no tape and no wire to hang photo, just a small hook just like Ikea which are much cheaper. Customer Service did not want to known . First and last thing I will buy from them S Holland”

Posted 2 years ago

“Photo print received looked nothing like the online image or the same image in the press, anticipating it would be good quality for £50 I gave it straight to framers, so dark it was a joke, massively disappointing. Was told that’s how it is so I sent an image of their photo next to a canvas the same size I already had with the correct exposure, first reply said no refund as it had been framed, no reply to the image I sent. Do not use, the quality of their images is totally unacceptable. £50 in the bin!”

Posted 2 years ago

“I was so dissapointed with the quality of the print I ordered,that I tore it up within minutes of receiving it.There was no way that it could be put on a wall!! I know ordering on line is risky,as regards quality,but I'm sure someone should have realized it's poor quality David Rogers”

Posted 2 years ago

“The item was broken into three pieces.”

Posted 2 years ago

Oh dear! Our boxes have been specially designed and tested for protection, which includes double and triple thick cardboard at some points with reinforced tape used as well. As you can see the packaging does have a fragile sticker and generally they arrive safely but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. A replacement has been arranged which will be sent as soon as possible. Thanks for letting us know here and for your direct message too.

Posted 2 years ago

“Disappointing, Poor quality frame for the price”

Posted 2 years ago

“Estimated despatch came and went with a complete lack of any correspondence leaving me totally in the dark”

Posted 3 years ago

As this is an anonymous post we're unable to identify the order however customers do receive an estimated dispatch date with the order email and another email on dispatch which will include tracking details where available. If you would like more assistance please send an email with the order details to sales@mediastorehouse.com so that we can investigate further for you.

Posted 3 years ago

“I was disappointed with the quality of the card the jigsaw was printed on. the price implied better quality. Normal jigsaws have a sheen to the picture but this is matt. Unfortunately due to an accident some water was knocked onto about 100 of the pieces and they have totally de-boned leaving us with just the picture. This is obviously not your fault but i feel that with better quality card some of the damage might have been mitigated.”

Posted 3 years ago

We do our very best to provide customers with lots of details and illustrations and always aim to deliver great products. Unfortunately warping. discoloration and flaking are all consequences of water damage on cardboard and paper and we're truly sorry to read you had an accident! Thanks for taking the time to share other feedback also. It will be most helpful with our future product development.

Posted 3 years ago

“The frame was broken when I received it ,but the photo of us okay”

Posted 3 years ago

Oh dear! Sorry to hear this :( To help us investigate further, and resolve this for you, please send a photo(s) showing the damage directly to sales@mediastorehouse.com. We hope to hear from you again soon.

Posted 3 years ago

“I am still waiting for the delivery of my framed picture. I was told it would be delivered by 5 February!! Therefore I can't review when i haven't received the item, which is supposed to be a gift.”

Posted 3 years ago

I've checked and can confirm the order is in transit with FedEx, scheduled for delivery today. Please refer to the dispatch email we sent on 8th Feb. where you will find the tracking information. Thanks for posting.

Posted 3 years ago

“You should seal the puzzle instead of an open box and the pieces are not even in a sealed bag. I have no idea if all the pieces are there.”

Posted 3 years ago

As described on our store, 252 piece Puzzles are "supplied with loose pieces in a designer box with the photo on top". Due to our current production process, we're unable to include a sealed bag however we will certainly consider this in our future development Thank you for taking the time to post.

Posted 3 years ago

“I have never received the ordered puzzle which is now well beyond the estimated delivery. Also, I have never seen a genuine confirmation about the shipment. I would never recommend this company.”

Posted 3 years ago

“I have been waiting over a month for my package. Still nothing. Hanukkah will have come and gone by the time this arrives which has caused added stress that I think we can all do without. I ordered early knowing things would move a bit slower this year. The customer service is not helpful at all and I feel completely dissatisfied with my experience.”

Posted 3 years ago

“Delivery slow”

Posted 3 years ago

Oh dear, sorry you thought delivery was slow :( I've look at the order details & can see it was estimated to ship on 26th Nov but went earlier and was delivered on 26th. Thanks for your feedback but I hope you will agree this isn't too bad considering the pandemic & that carriers globally are experiencing unprecedented volumes :)

Posted 3 years ago

“Excellent service, 1st class”

Posted 3 years ago

“Order one thing, get another”

Posted 3 years ago

“Terrible Product. Terrible Service! DO NOT BUY FROM THIS COMPANY! The puzzle I ordered came with approx 20 missing pieces!! It was an important gift so I was devastated and totally embarrassed for gifting such a dodgy product. I emailed Customer Service, and the reply that I got was, this is not possible and that I have to purchase another puzzle if I wanted to complete it! Absolutely Appalled by this response and by the product, company and service! Save you’re money and buy something else that won’t cause you and you family stress and heartbreak! Seriously I saved for months to buy this :(”

Posted 3 years ago

“I never received my puzzle and I had no way of contacting you asking where my order was. It was a puzzle of Princeton University.”

Posted 3 years ago

Thanks for reaching out here. Sorry you could not find a way to contact us however our email address is published on our home page and we also have a contact us link in our footer and a link on our FAQ page. We have sent a direct private message with the shipping details.

Posted 3 years ago

“Never received it and I order it a while ago.”

Posted 3 years ago

“Still have not gotten the puzzle. The pandemic will be over before it is received! No way to judge quality but shipping is horrible and no one can even provide estimate on when to expect when I checked! Never order from them again! Terrible experience!”

Posted 3 years ago

Thanks for posting feedback. We are sorry you are not happy with your experience and do understand longer delivery times are frustrating during these extremely unusual and challenging times Usually orders take approximately 7-10 business days to arrive but currently significant delays are being experienced in the USA due to limited flights and government restrictions as a result of COVID-19. As we confirmed in our direct message, the parcel is in transit and will be delivered as soon as possible.

Posted 3 years ago

“I have not yet received my order.”

Posted 4 years ago

«
1
2
3
»

Media Storehouse Ltd is rated 4.7 based on 3,090 reviews