Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.71

4.7 Rating 3,241 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

Visit Website

Write Your review

Tell us how Media Storehouse Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to obtain a jigsaw but I am the subject🤔how come nobody asked for my permission or offer me a couple of free ones for my grandchildren? Ian Rigby Preston North End historian”

Helpful Report

Posted 2 years ago

“Order629087055 Ordered in January - unable to post beforehand due to illness- what was advertised as a 10x8 print. When it arrived, I found that the print image size was 10x61/4 (25 1/2cmx17cm with two white bands top and bottom which made the image totally unusable. Contacted the Company - Suzanne - who wasn't exactly helpful and said it was my fault that I didn't look further on their web site for other options such as add filter,zoom in, add small margin etc. To be fair I didn't notice these options when ordering as I looked at the online image and presumed it would be 10x8. As this photograph was meant to go to Parliament I have now to source another supplier. BEWARE if ordering check all the options, which I never noticed but I felt that Customer services were not very helpful apart from blaming the customer. On the delivery note it stated 10x8” photograph (25x20cm) which is incorrect, but is true if you measure the print size but not if you measure the image size. I could not have confidence in using this Company again and would rate their service as 1 star.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding the 10x8" print you received in January. We're sorry to hear that you were disappointed and apologise if you felt that we were not helpful. We understand that you may have missed the options available to adjust the layout during the ordering process. We would like to clarify that the print you received was correct, and the image size and layout were clearly stated on our website. Additionally, this information was confirmed in the order details, which included an image showing the layout of the print, including the margins. As we explained in our direct message to you, we offer the choice of how you'd like your image printed to accommodate differences in aspect ratio between the original image and the paper or product it's printed on. We do our best to provide our customers with as much information as possible, including product views, specifications, and information about this on our FAQ page. We're sorry to hear that you have had to source an alternative supplier for your print, but we appreciate your feedback and your contribution to this community. Thank you again for bringing this to our attention, Geoff

Posted 2 years ago

“I ordered a puzzle for my son from Media Storehouse. I new the puzzle would be difficult as many of the colors are similar but the puzzle pieces do not fit together well and are therefore very loose. It is almost impossible to determine which pieces fit together or which don't because they all fit so loosely. Even when you move the puzzle a tiny bit the pieces all come apart. I compared the size of the material used for their puzzle to another puzzle I purchased for a lot cheaper and the thickness is almost half. I would not suggest purchasing a puzzle from here especially for the price since the quality is very cheap.”

Helpful Report

Posted 2 years ago

We do our very best to provide lots of product information for our customers, including the size of the puzzle board, which is 1.5mm. As explained in our direct message, there is a level of repetition in jigsaw shapes with each matching piece away from its pair. We certainly agree in this instance the image selected does have lots of the same colour across the puzzle making it more challenging to complete and increaseing the possibility of putting pieces in the wrong place, which can also make the puzzle appear not to fit. We hope this explanation helps and that you wont give up. Puzzling should be fun, and sometimes too much time at one problem can take away from that. A fresh look at it later may help you see things you missed, too! Thank you for sharing your thoughts with this community, Brian

Posted 2 years ago

“So far things are not looking promising. My order was supposed to be shipped 2 days ago but it is still printing. I have tried emailing but no response (I checked my junk and spam folder). After multiple calls, I’m beginning to think the phone number provided is not real either. I’m posting this in hopes of calling attention to my order so I can get some communication and customer support.”

Helpful Report

Posted 2 years ago

“I received my print but unfortunately it was smaller than I anticipated-my fault not theirs. I should have checked the measurements out better. In saying this Media Storehouse (Australia) happily let me return my print for a full credit. I will now be purchasing the same print but in the size I wanted. It is so good to deal with a company that puts customer service ahead of sales. They had no reason to let me return the print as it was the size I had ordered but were happy to do so. I would recommend them to any one looking to purchase a print or wall art. Wish they had more products.”

Helpful Report

Posted 2 years ago

At Media Storehouse we value all our customers and really want to make sure they have an excellent experience. We also realise that sometimes orders don't go to plan, which is why we were able to offer a return within the 30 day return period. As soon as the return is received your refund will be procesed and we look forward to your next order with us! Thank you for your kind post, Mal.

Posted 2 years ago

“I’m afraid I have given the lowest score possible, because you have asked for this review before the product has even arrived. It was due days ago, but has still not arrived. It would seem you are more concerned about your image than your service.”

Helpful Report

Posted 2 years ago

“Ordered 2 prints. First was Queen Victoria with her dachshund Waldie under her desk. Second was a colourized print of two smooth coated dachshunds standing side by side. I added a small border to each. My visa was charged $55.29 and I have never received anything. No answer when I call the number provided. I wanted to order more prints but of course will not do business here again. Such a shame people cannot be trusted, so tired of being ripped off”

Helpful Report

Posted 2 years ago

Sorry to read our service has fallen short of expectations. I can confirm we have received your order, however it's possible the confirmation email found it's way to your junk or spam email folder so please do check there. Added to this, recently our USA production moved to a new location. Unfortunately this has caused some print dispatch delays. Our team are working as quickly as possible to dispatch all orders. I have also escalated this to our production manager and you will receive an update on dispatch. Please accept our sincere apologies for the unexpected delay and any inconvenience this has caused. In the meantime, if I can be of any further help please send a message to sales@mediastorehouse.com, which is the quickest way to contact us, and I will get back to you right away. Thank you for sharing your thoughts with us, Lisa.

Posted 2 years ago

“As the cost of the card was quite high I expected a good quality product, however the image was not colour accurate (I have two other high quality versions to match against) it also was a little dark and it wasn't even sharp. In fact it looked like it had been done on an office copier - to say I'm disappointed is an understatement, needless to say I won't be buying off them again.”

Helpful Report

Posted 3 years ago

We do publish lots of details and illustrations about our products. While we are unable to comment on the other version mentioned, we can confirm that all our products are professionally produced and are an accurate representation of the original artwork, matching the preview shown on our website, reflecting the age and quality of the artwork we have on file. I am sorry to read that the card fell short of expectations but hope this explanation helps. I also wanted to let you know that we do have a 30-day return policy, so if you would like to return the card, please do send a message to sales@mediastorehouse.com and I will send you the return instructions right away. Thank you for sharing your thoughts with this community, Jeremy

Posted 3 years ago

“Terrible, and disappointing. Apparently I did not give my address properly in my order and did not check this before my item was posted. I can't prove or disprove this. But I feel that it's an excuse not to send my item when I did send in my address. They wouldn't give me the benefit of the doubt and wanted me to pay again to reorder. Ugh!”

Helpful Report

Posted 3 years ago

As explained in our direct message our technology reads addresses electronically. This means it is extremely important to ensure we are supplied with complete and correct addresses. We do want our customers to receive orders safely so, as a safeguard, in the order detail email we also ask customers to double-check delivery addresses and let us know if any changes are needed. Unfortunately, in this instance, the street number was missing however we did advise that when the item was returned to us, we would reship it to the revised address supplied free of charge. We are sorry to read our service fell short of expectations but do hope this explanation helps. Thank you for sharing your thoughts with the community, Kim.

Posted 3 years ago

“I purchased two framed pictures from Media storehouse Wo:26413874 ,Batch: 3194256 and returned one picture back to your company per your return policy instructions using the original package on 4-13-2022. I've tried calling and leaving several messages regarding my refund but no one ever answers the phone or returns any messages. I would like my refund returned as well as the $67.99 it cost me in shipping fees because the ONE picture had to be sent in the original two picture box. . Thank you in advance, Ron Papillon.”

Helpful Report

Posted 3 years ago

Thanks for reaching out here, Ron. The quickest way to reach us is online by contacting our customer service department and providing all the details in the form provided at the Contact Us link at the bottom of the page. I've checked our system but can't find any received messages. Also, our returns department hasn't notified us of the receipt so if you could send the tracking details to sales@mediastorhouse.com, I can check the receipt for you and also process the refund.

Posted 3 years ago

“I would never use this service. I emailed customer service twice with no response for over a week. Finally, they responded to my web page query. I asked for a replacement, but still no progress.”

Helpful Report

Posted 3 years ago

We do value our customers and want to make sure they have a good experience with us and we are sorry to read our service did not meet your expectations. Unfortunately, despite our best endeavours, the original order did get lost in transit however, as we advised separately, a replacement was arranged. The print is already in transit, with complimentary upgraded shipping, so we would expect it to arrive soon but if you need to reach us directly, please send a message to sales@mediastorehouse.com. I hope this explanation helps. Thank you for sharing your thoughts with us, Michael

Posted 3 years ago

“If the product ever arrives, I may be ab;e to write about it.”

Helpful Report

Posted 3 years ago

Hi Robert, thanks for your feedback. The tracking number was included in the order dispatch email. According to Australia Post, it has been delivered, so we do hope a member of your household has accepted the puzzle on your behalf but if we can help further do please send a direct message to sales@mediastorehouse.com

Posted 3 years ago

“Really was not impressed by the customer service or the quality of the photo expected much better, the frames are not of the best quality and not finished of at the back ie no tape and no wire to hang photo, just a small hook just like Ikea which are much cheaper. Customer Service did not want to known . First and last thing I will buy from them S Holland”

Helpful Report

Posted 3 years ago

“Photo print received looked nothing like the online image or the same image in the press, anticipating it would be good quality for £50 I gave it straight to framers, so dark it was a joke, massively disappointing. Was told that’s how it is so I sent an image of their photo next to a canvas the same size I already had with the correct exposure, first reply said no refund as it had been framed, no reply to the image I sent. Do not use, the quality of their images is totally unacceptable. £50 in the bin!”

Helpful Report

Posted 3 years ago

“I was so dissapointed with the quality of the print I ordered,that I tore it up within minutes of receiving it.There was no way that it could be put on a wall!! I know ordering on line is risky,as regards quality,but I'm sure someone should have realized it's poor quality David Rogers”

Helpful Report

Posted 3 years ago

“The item was broken into three pieces.”

Helpful Report

Posted 3 years ago

Oh dear! Our boxes have been specially designed and tested for protection, which includes double and triple thick cardboard at some points with reinforced tape used as well. As you can see the packaging does have a fragile sticker and generally they arrive safely but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. A replacement has been arranged which will be sent as soon as possible. Thanks for letting us know here and for your direct message too.

Posted 3 years ago

“Disappointing, Poor quality frame for the price”

Helpful Report

Posted 4 years ago

“Estimated despatch came and went with a complete lack of any correspondence leaving me totally in the dark”

Helpful Report

Posted 4 years ago

As this is an anonymous post we're unable to identify the order however customers do receive an estimated dispatch date with the order email and another email on dispatch which will include tracking details where available. If you would like more assistance please send an email with the order details to sales@mediastorehouse.com so that we can investigate further for you.

Posted 4 years ago

“I was disappointed with the quality of the card the jigsaw was printed on. the price implied better quality. Normal jigsaws have a sheen to the picture but this is matt. Unfortunately due to an accident some water was knocked onto about 100 of the pieces and they have totally de-boned leaving us with just the picture. This is obviously not your fault but i feel that with better quality card some of the damage might have been mitigated.”

Helpful Report

Posted 4 years ago

We do our very best to provide customers with lots of details and illustrations and always aim to deliver great products. Unfortunately warping. discoloration and flaking are all consequences of water damage on cardboard and paper and we're truly sorry to read you had an accident! Thanks for taking the time to share other feedback also. It will be most helpful with our future product development.

Posted 4 years ago

“The frame was broken when I received it ,but the photo of us okay”

Helpful Report

Posted 4 years ago

Oh dear! Sorry to hear this :( To help us investigate further, and resolve this for you, please send a photo(s) showing the damage directly to sales@mediastorehouse.com. We hope to hear from you again soon.

Posted 4 years ago

Media Storehouse Ltd is rated 4.7 based on 3,241 reviews