Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.70

4.7 Rating 3,345 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 17th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not gotten the puzzle. The pandemic will be over before it is received! No way to judge quality but shipping is horrible and no one can even provide estimate on when to expect when I checked! Never order from them again! Terrible experience!”

Helpful Report

Posted 5 years ago

Thanks for posting feedback. We are sorry you are not happy with your experience and do understand longer delivery times are frustrating during these extremely unusual and challenging times Usually orders take approximately 7-10 business days to arrive but currently significant delays are being experienced in the USA due to limited flights and government restrictions as a result of COVID-19. As we confirmed in our direct message, the parcel is in transit and will be delivered as soon as possible.

Posted 5 years ago

“I have not yet received my order.”

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Posted 5 years ago

“Orders a Birthday card of James Dean for a friend who is a huge fan. Card came with a picture that had been poorly stretched to fit dimensions of the card. As a consequence the figures in the photograph were completely distorted. Had to purchase another card from the shops instead. Poor quality product, don't waste your money on it.”

Helpful Report

Posted 5 years ago

For selected images we offer customers 2 print options. On checking the order we can see that option 2 below was selected, so the card was printed adjusted as selected: 1) With margins: Print the entire image, with any difference left as blank space which may result in a pair of white margins 2) With cropping: Yellow cropping icon under the image allows customers to adjust the cropping. The difference in the image layout is clearly shown on the 'choose your product' page and we also give customers the opportunity to edit the layout prior to checkout. We are sorry that you missed this but do thank you for your feedback Graeme.

Posted 5 years ago

“Wait time is too long”

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Posted 6 years ago

All our products are specially made-to-order therefore we do need time for production. We also offer several shipping options. Economy mail was selected in this instance and the tracking indicates it was delivered across America within 4 days. We hope this explanation helps. Thanks for posting.

Posted 6 years ago

“I ordered my picture and never received it. Tracking is useless it says the package delivery is suspended, but no number or email given to determine how to get the package. This is after paying for shipping. Then they send me a link to rate them, but never knew their order was never completed. I will let you know if I am even able to get my money back. It will probably be the same process as the package tracking.”

Helpful Report

Posted 6 years ago

Sorry to hear that your order has not arrived. The tracking link states there has been a local post office delay. To help us, and to ensure we have the correct details on record, could you please re-confirm the delivery address via our sales@mediastorehouse.com email. Once this is confirmed, and to avoid further delay, we will arrange to send a replacement, or you may also request a full refund via the same address if preferred. We look forward to hearing from you soon. Thanks for posting.

Posted 6 years ago

“Still waiting for product to arrive phoned office to say still not received on 5/2/2019 was told they would look into it no further communication have tried to phone back just get answer service going to instruct credit card company to chase the money we have paid back very poor service”

Helpful Report

Posted 7 years ago

On reading your post we've checked and, according to the tracking, this was safely delivered on 6/2/19. We apologise that we did not communicate further with you directly regarding the outcome of our investigation but nevertheless are glad that this has been resolved. Thanks for your feedback.

Posted 7 years ago

“I have not received my order”

Helpful Report

Posted 7 years ago

Thanks for letting us know; we have sent a direct message to you with the shipping information.

Posted 7 years ago

“Very disappointed by the quality of the print”

Helpful Report

Posted 7 years ago

Thanks for posting Tim. Our prints are professionally reproduced on modern high quality lab systems and are an accurate representation of the original artwork. Our pixel perfect guarantee ensures that the print you receive matches the preview shown on our web site. You haven't said what the problem is so we have sent you a direct private message with further instructions so that we can investigate further aiming to resolve the issue.

Posted 7 years ago

“I can't review the product because it hasn't arrived yet, inspite of two emails to UKMAIL/DHL.”

Helpful Report

Posted 7 years ago

Sorry to hear you've experienced delivery problems Richard. We will follow up with UK Mail directly on Monday and will send you a direct private message with an update.

Posted 7 years ago

“I am still waiting to receive my order. The communication has been minimal and I am running out of patience.”

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Posted 7 years ago

According to our records we've only received 1 direct private message from you which we've responded to, providing delivery details but thanks for posting here too Bobbie.

Posted 7 years ago

“The card came plain. I did fill in on line details for a happy birthday but nothing was there. I thought there would have been detail on the map instead of plain, as this could have been anywhere. Very disappointed.”

Helpful Report

Posted 7 years ago

We do our very best to provide customers with detailed information and illustrations to make ordering as easy as possible. We also provide the option to add text to cards but unfortunately this order was not received with any. As shown the image chosen is a Norwich Norfolk UK City Street Map without detail. Please send us a direct message if you would like to return the card.

Posted 7 years ago

“Poor quality. We put the puzzle together once, and the image is already rubbing off from dozens of pieces, leaving white spots showing through all over the place. Very poor finish on the product. Would have expected a quality, glossy finish that withstands mind handling since it is a jigsaw puzzle. Would NOT recommend this product to anyone.”

Helpful Report

Posted 7 years ago

We're sorry to read your feedback Annie Marie, especially as this is a very popular product. The image selected would certainly have been challenging to complete with lots of the same colours. To help us investigate further, please could you email by reply a photo(s) showing the issue (a camera phone is ideal for this). Once received, our quality control team will review them, together with your comments, and we'll get back to you via a private message.

Posted 7 years ago

“Still waiting for delivery”

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Posted 7 years ago

Sorry to hear you haven't received this yet Chris however, according to the tracking details, FedEx been unable to deliver as no one was available to accept the parcel. We have sent a private message with the tracking and collection information.

Posted 7 years ago

“unfortunately i cannot comment on quality of item as it ha snot been delivered. Phone order with agreement for delivery and still not received. Company not interested and refuse to return calls - very dissappointing as picture was an 80th birthday gift”

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Posted 8 years ago

Sorry we could not answer the phone over the weekend as our phone service is not available Catherine, but we did respond in a timely manner via email on Sunday providing an update. As we have already explained in our direct messages we are truly sorry that this did not arrive as planned on Saturday in time for your dad's special birthday, however this was unexpected and beyond our control as it had been passed over to our carrier. The order is in transit for delivery today. Please feel free to continue contacting us via email and we will ensure any further questions are continued to be answered as quickly as possible.

Posted 8 years ago

“Item ordered on 16th of December as a Christmas gift prior to last delivery date and paid £10 delivery charge. Now 28th of December and still no package. Contacted customer service yesterday to be told that they would chase up the tracking and let me know asap, now anther day has passed and still nothing and no response to telephone calls.”

Helpful Report

Posted 8 years ago

We do apologise for any inconvenience caused and the delay experienced with the tracking confirmation which was a result of the Christmas holiday break in our production :( However we are pleased to know that it arrived safely and that you were happy with our product and also satisfied that we refunded the delivery charge too :) Thank you for your feedback.

Posted 8 years ago

“As yet I cannot write a review as I haven’t received the jigsaw”

Helpful Report

Posted 8 years ago

We are sorry to read that you have not received your order. It was shipped on time to the delivery address confirmed with the order. We will send you a private message to confirm the details on record with you.

Posted 8 years ago

“I have not yet received my purchase.”

Helpful Report

Posted 8 years ago

Thank your for your feedback. We have checked the tracking supplied with the order and this is showing as in transit. We will send you a private message with the tracking details.

Posted 8 years ago

“Where’s my purchase?”

Helpful Report

Posted 8 years ago

Thanks for letting us know you haven't received your order. We are checking the tracking and will get back to you via private message to confirm the transit details.

Posted 8 years ago

“i have yet to receive the print that o ordered”

Helpful Report

Posted 8 years ago

Thanks for posting, however we can see we've already sent you a private message with the tracking information as our carrier has attempted delivery but was unable to deliver. We do hope by now that you've contacted USPS directly to arrange a mutually convenient time for them to deliver.

Posted 8 years ago

“I haven't recieved my order”

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Posted 8 years ago

We have sent you a direct message Lynn. We would have expected you to have received this as it was dispatched on time. We do hope that we hear from you to confirm it's arrived safely however, if this is not the case, we will arrange a replacement for you.

Posted 8 years ago

Media Storehouse Ltd is rated 4.7 based on 3,345 reviews