Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.71

4.7 Rating 3,241 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

Visit Website

Write Your review

Tell us how Media Storehouse Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my photo. I was not happy to find that I was charged a foreign exchange fee because the product came from out side of the United States. If I knew this I could have obtained it in the United States and not be charged the extra fee.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We're unable to check the details of the order as these have not been provided. However some financial institutions charge fees, even if their customers pay in local currency and unfortunately this is out of our control. Most products for US customers are made in the US so this isn't feedback we hear often from our customers.

Posted 7 years ago

“My order was dispatched promptly but I had to go to the trouble of collecting the order from the courier's depot after a failed delivery attempt as i was not in when the delivery was attempted.While making the purchase there was no option given to have a delivery address which differs from the address of the purchaser.Also there is no option given to the purchaser to specify that the delivery can be left in a garage or shed at the delivery address if the purchaser is not at home.I view these as significant shortcomings.”

Helpful Report

Posted 7 years ago

We're sorry that our agent was unable to deliver as you were not home at the time. We do prefer customers to sign for parcels so that we know they've arrived safely and a notification card with details should have been left so that you could arrange redelivery rather than collection. At the time of purchase we do provide customers with the option to confirm a different delivery address to the purchaser, but it would seem that you missed this. Apologies for any inconvenience caused. Thanks for your feedback John.

Posted 7 years ago

“Very prompt service from ordering to delivery Framed picture well wrapped and arrived in perfect order”

Helpful Report

Posted 7 years ago

Thank you for posting Peter.

Posted 7 years ago

“Excellent black and white product but not sepia as ordered!”

Helpful Report

Posted 7 years ago

Thanks for posting. When the sepia print colour option is selected it is confirmed on the order details. If sepia is not selected, a black and white (original) image is produced. However if the order states sepia please do let us know and we will arrange a replacement for you. We hope this explanation helps.

Posted 7 years ago

“Fast n efficient and accurate”

Helpful Report

Posted 7 years ago

Thank you.

Posted 7 years ago

“Poster was fab,quick delivery. However it was tricky to get out of the cardboard tubing!”

Helpful Report

Posted 7 years ago

Thanks for posting. We do ship posters securely to ensure they arrive in good condition and we're glad you managed to remove it safely. Our advice to customers is to tap the tube gently on a table to drop the poster down to one end, then stick two fingers inside, open them out and twist clockwise to draw the poster inwards (make it a bit smaller) and gently remove.

Posted 7 years ago

“I found the need to contact my credit card company in order to "verify" that I had placed an order - this is not normally required when buying on-line - a bit frustrating, but my order was delivered in a timely manner and I am happy with it.”

Helpful Report

Posted 7 years ago

Thanks for your feedback William. We certainly agree, verifying directly with your credit card company is unusual however can confirm this is not part of our payment process so was probably linked to your financial institution.

Posted 7 years ago

“Quality product, well packaged. Would have preferred a 'thinner' frame, though, given the size of the picture.”

Helpful Report

Posted 7 years ago

Thanks for your feedback and we will certainly investigate the possibility of adding more frames to our range.

Posted 7 years ago

“Great service, really nice photo and frame, would have been very good, however felt the postage cost was quite high”

Helpful Report

Posted 7 years ago

Great to know that you were happy with your purchase John. Our framed prints are securely packaged and sent via courier to ensure they safely arrive with our customers.

Posted 7 years ago

“Excellent product and good service”

Helpful Report

Posted 7 years ago

Thank you for posting :)

Posted 7 years ago

“Order arrived earlier than predicted. Very good service.”

Helpful Report

Posted 7 years ago

Brilliant! Thanks Jennifer :)

Posted 7 years ago

“I was looking for photos from the 60s of my home town and the photo that was shown was actually one of myself and schoolfriends so I naturally had to order a copy and it arrived within 48hrs.”

Helpful Report

Posted 7 years ago

Thanks for posting your story Edward :)

Posted 7 years ago

“I loved the wide selection of items, maybe a bit longer it took delivery of goods.”

Helpful Report

Posted 7 years ago

Deliveries to Lithuania do take a little longer but we do advise customers of this at the time of ordering. Great to know that you enjoyed browsing our collection and that the order arrived safely :)

Posted 7 years ago

“Old black and white photographs reproduced to an excellent standard. Very happy with the results, will continue to purchase more in the future. Thank you”

Helpful Report

Posted 7 years ago

That's great Frank; and we certainly look forward to your next order with us :)

Posted 7 years ago

“We were kept very well informed and picture arrived very quickly. It is very nice and also nicely framed. It may be me but I could have done with a little sheet entitled 'How to hang' :).”

Helpful Report

Posted 7 years ago

Thanks for posting Rosemary. We do hope that you have managed to hang the print and we'll certainly consider either adding a sheet as suggested or perhaps adding some instructions on our help page. :)

Posted 7 years ago

“The photo I bought was clear but could have been improved by lightening as it was quite dark.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Our production manager has reviewed the image and reprinted it a little lighter. We will send the complimentary replacement today and do hope this new version better suits your needs but please do let us know directly via email at sales@mediastorehouse.com if this is not the case.

Posted 7 years ago

“Made my mother very happy, but I was not informed about the delivery, fortunately someone was at home.”

Helpful Report

Posted 7 years ago

Thanks for letting us know Karen. FedEx tracking information would have been available to view by logging into your account, nevertheless we're pleased that someone as home :)

Posted 7 years ago

“Package arrived undamaged and within time-frame. Email communication re delivery was ok- the important part about delivery wasn't obvious and would be better at the top of the email.”

Helpful Report

Posted 7 years ago

Thanks for your review Peter and feedback which has been passed on to our technical team for consideration :)

Posted 7 years ago

“Good communication, good delivery time and a good product. - will definitely use this company again.”

Helpful Report

Posted 7 years ago

Thanks Nigel :)

Posted 7 years ago

“product arrived as expected , & in good condition”

Helpful Report

Posted 7 years ago

Brilliant; thanks for posting :)

Posted 7 years ago

Media Storehouse Ltd is rated 4.7 based on 3,241 reviews