ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.45

4.5 Rating 798 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I ordered several items and paid expedited shipping that was to arrive in US in 2-3 days. Two weeks later, a fraud attempt by a DHL imposter, many emails and a phone call to Em&Me, and then no follow up response from them. I forwarded DHL fraud emails to them in order to help their company. Really hoping they refund my credit card.”

Helpful Report

“Have shopped for quite a few years at ME&EM. Usually so much appeals. I must say that the latest new arrivals booklet shows the most dismal of clothes. Ones that don’t even make the models look nice. No idea who has designed this new collection but I definitely cannot be tempted!!”

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“Poor customer service. Email notifications for items that have been restocked which I have then paid for and then had orders subsequently. Sort it out ME&EM.”

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“Even if you return fast they take the maximum refund period. 8 working days even though back in their warehouse. Unusual versus other on-line retailers. Assume they have a little cash-flow problem to treat customer's like this.”

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“Hopeless service especially with delivery. They produce a good line of clothing but absolutely no business sense at all. Staff In some shops need to go to Charm school !”

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“Fantastic clothing Delivery a nightmare! Customer service has been okay but I have had to chase I ordered a jumper ten days ago and still waiting”

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“Customer service needs improving. Returns take for ever. Puts you off ordering in the future!”

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“Order still not despatched 7 days after order!!!!”

Helpful Report

“I bought a top which cost £69 but looked very ordinary - more like it should cost £6.99 from Peacocks. My main complaint however is their customer service. More than a week after returning the item I’ve heard no confirmation that my return has been received. When I rang to ask about this the person I spoke to was offhand and rude. And they charge £4.99 for delivery!!...”

Helpful Report

“The trousers pil very easily. Also the rise is not correct fitting and I am a regular size 0/2zThe sizing is not the same across each piece. Buttons come off easily. The plus ? Trousers hold shape.”

Helpful Report

ME+EM is rated 4.5 based on 798 reviews