ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 784 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Having not been refunded for a number of items for over a month, I contacted Me and Em's customer service team who said there had been a glitch in the system and my return was overlooked. They said they would pass my comments on to the management team. I was expecting to get some sort of response but didn't receive anything from them. This was not the first time this has happened, so check your bank accounts after returning something!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are disappointed to hear that you have had trouble receiving your refunds and that you are unhappy with our level of customer care. This has been passed on to the relevant teams. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Item description not as described. Jumper 10cm shorter than advertised and in all honesty not very well constructed, definitely not worth £125 (that was on sale too!). Emailed customer service straight away & still not heard back after 3 weeks. Would never purchase or recommend them to anyone! Disappointing to see bloggers like Emma Louise Connolly & Claire Rose Cliteur continually working with this company considering they really don’t value their customers experience. I bought off a recommendation from ELC so has definitely made me question her authenticity with products she recommends.”

Helpful Report

Dear Customer, Thank you for your feedback. We are sorry to hear you are unhappy with your recent purchase and have not been able to get a response from our customer care team. Please accept our apologies for this, we will get in touch with you shortly to help resolve your queries regarding your recent order. Kind Regards, ME+EM Customer Care

“I am a huge fan of Me&Em and have a lot of their clothes and have bought regally for my two daughters. My online account shows 19 orders and that doesn't reflect what I have bought in store. Sadly they have let me down BIG TIME recently over poor quality and despite engaging several times with customer services, they have taken a short-sighted approach over the issue and so I am taking the opportunity to expose that short sightedness. I bought a beautiful pink trouser suit for my daughter. Jacket and trousers. It was expensive - over £300. She wore it precisely three times and when putting it on for the fourth time, the zip unraveled. The zip teeth are plastic and spiralled away from the seam like a slinky. We wrote to Me&Em. We asked them to help us repair the zip. They offered us the option to return the trousers for a full refund or they would give us 15% of the value of the trousers (£17.25), which would not begin to cover the cost of replacing the zip by a good seamstress. We did not find this a satisfactory response as a) the trousers were out of stock so could not be replaced and we had the jacket and wanted a suit b) we had spent money altering the pockets (the zip was untouched by this alteration) so were keen to keep that pair and c) a much more eco approach was to mend the zip rather than to refund and throw it into landfill. We duly wrote back simply requesting that they paid for the zip to be repaired. We offered various options as to how we could get a quote and/or use a nominated Me&Em tailor. Me&Em customer services replied that they would increase their offer to 20% (£23) of the cost of the trousers. What is this? Some kind of sales negotiation? We just wanted Me&Em to pay for the zip repair which will be more than £23!!. They also offered 15% off our next order. A 15% off voucher is readily available to new customers so this is worthless and anyway, this wasn't about more sales. We asked again to simply have the zip repaired or the cost of the zip repair covered. It's not rocket science. The response came back: "If you are unhappy with this offer, please return the trousers for a full refund". We had already explained that returning the trousers for a full refund was not an option. We reluctantly accepted the 20% offer and awaited the 20% to be credited to my credit card which would part fund the zip repair. Instead, I received a credit note for £25 off my next order at Me&Em! When I wrote and checked, the response was the following: I can confirm that this £25 online store credit was sent to you for your faulty item, you are able to use this credit when you create your next order in the payment section. So, Me&Em: A good and loyal customer buys an item. It is faulty. It cannot be replaced. We want to fix it rather than return it for a refund You offer us £23 to fix it. We accept, knowing that we will be out of pocket after the repair. You give us a £25 store credit. Really?”

ME+EM 1 star review on 20th October 2022

Helpful Report

“The brand is lovely but online prices are different between the UK and the rest of the world: an average of 25% more is charged to customers outside of the UK! I find this outrageous and discriminating, and surely against consumer rights! Sometimes small companies want to feel grand at the expenses of the customers.”

Helpful Report

“I have been a customer of EM+ME and bought many garments in the last few years. Recently I put through an order, and I receive a text message from Evri declaring they have my order and asking for money to deliver. I immediately contacted customer service, asking for support. However, I have been ignored for over nine days, even if I called and wrote emails. In the meantime, Evri had sent me emails asking for sensitive data to deliver my parcel (like my date of birth). In the end, ME+EM offered reimbursement for my parcel, saying they investigated with Evri and the box was lost. I am okay with a package lost, but all the messages and emails I receive from Evri asking for money and sensitive data? There is a connection that EM+ME doesn't care to investigate.”

Helpful Report

“Received wrong item shipped to Germany. No valid return label. Customer service did not respond in 1,5 weeks - and then to say „hope your problem was solved“. By whom? How? What a waste of money for a company that can’t manage a decent delivery, provide a label to return from Germany, and then fails to establish any communication or willingness to help. Stay away from these guys.”

Helpful Report

“I finally received the dress I ordered in size 6. Size 8 never arrived and probably never was in stock (but I paid for it twice). Shame the size 6 I just received is full of pins (!!!!) as someone was already having it tailored…… I can say that the quality control is ridiculous and the customer care even more..”

Helpful Report

“I’ve known this company since 2011 when it was only an online company (actually sending their small catalogues in our post box). Nice clothing, decent quality at a balanced price. Now, a totally different story: they opened few stores (I think only in the UK I would say) and the prices have gone up a lot! The quality and the design are still enjoyable but the prices are really a bit excessive. Plus the same dress bought from their international website costs 30% more than the same one if you buy it from the UK website!!!! My experience here: (I live in Europe now) I wanted to order a dress (UK website 495£ - international website (mine) 680€!! After long hesitation and thoughts, since I really liked it and wanted it for a wedding ceremony, I decided to buy it. Ordered, paid 700€!!! (including fast delivery), few days pass and no news… I call them and the lady tells me that is ready to be shipped (I reminded her the fast shipping services and price, she apologies and that’s it). After few more days I receive an email of “order cancelled”! Ok (but not ok) I call them and the lady says that the dress is from a previous collection (Feb collection) and sometimes there can be a return but probably someone else ordered before me, and bla bla. My order anyway is cancelled with apologies and a the revert of the price and that’s it. After a couple of days I see the dress again in stock (precisely the website says ‘only a few left). So I rush and order it again (thinking ok this will be there for me for sure). Same story: after a few days no news, I call again, same answer again - I told the lady what had happened few days before and she says now it is all fine, your order is processing and will be shipped very soon). After one day, order cancelled again! Now I am a very disappointed customer! Not only European customers are hugely penalised by the higher prices, they have a very poor customer and IT care!! IF A PRODUCT IS NOT IN STOCK AND NOT GOING TO BE BACK IN STOCK EVER AGAIN, it should be taken away from the website- full stop. I MADE 2 very big transactions just to receive an apologie (and the dress is still there and not saying out of stock!).”

Helpful Report

“Fast arrivals, and I received someone else's order, which I promptly notified and returned, but now for my order, I returned over a month ago and have not heard a thing, I sent an email, and nothing, its in excess of $1,000, not happy and its a shame, super cute stuff”

Helpful Report

“Refund not made within stated time frame. Customer service can’t understand simple questions. Email response times very long. Not good enough for a company that charges premium prices.”

Helpful Report

“Do not order from this brand. I am a Personal Shopper/Stylist and I hardly ever run into to company policies and Customer Service this poor. FIrst, the web-site says 3-5 days delivery in the US. Not the case. It's have been 8 days and I have not received my items. Second, I called because in that time the items I have ordered have gone on sale and they will not do a price adjustment ("company policy." So, inconveniently, If I like what I purchased I have to send them back and re-order for the lower price. Um, not waiting for that order... Thirdly, I got a text today that said DHL said DHL will not deliver unless I pay a $97 customs fee. When I spoke to Customer Service at Me + EM, I was treated like an annoying customer that wanted a price adjustment and was told that my DHL text was a scam and they pay all duty taxes and fees. I called DHL and it was a real cost. So...After all of this frustration of the last year and 1/2, can we please have companies that want to help their customers and appreciate any and all orders that keep and have kept them in business. The styles are soooo cute. What a disappointment.”

Helpful Report

“I ordered several items and paid expedited shipping that was to arrive in US in 2-3 days. Two weeks later, a fraud attempt by a DHL imposter, many emails and a phone call to Em&Me, and then no follow up response from them. I forwarded DHL fraud emails to them in order to help their company. Really hoping they refund my credit card.”

Helpful Report

“Have shopped for quite a few years at ME&EM. Usually so much appeals. I must say that the latest new arrivals booklet shows the most dismal of clothes. Ones that don’t even make the models look nice. No idea who has designed this new collection but I definitely cannot be tempted!!”

Helpful Report

“Poor customer service. Email notifications for items that have been restocked which I have then paid for and then had orders subsequently. Sort it out ME&EM.”

Helpful Report

“Even if you return fast they take the maximum refund period. 8 working days even though back in their warehouse. Unusual versus other on-line retailers. Assume they have a little cash-flow problem to treat customer's like this.”

Helpful Report

“Hopeless service especially with delivery. They produce a good line of clothing but absolutely no business sense at all. Staff In some shops need to go to Charm school !”

Helpful Report

“Fantastic clothing Delivery a nightmare! Customer service has been okay but I have had to chase I ordered a jumper ten days ago and still waiting”

Helpful Report

“Customer service needs improving. Returns take for ever. Puts you off ordering in the future!”

Helpful Report

“Order still not despatched 7 days after order!!!!”

Helpful Report

“I bought a top which cost £69 but looked very ordinary - more like it should cost £6.99 from Peacocks. My main complaint however is their customer service. More than a week after returning the item I’ve heard no confirmation that my return has been received. When I rang to ask about this the person I spoke to was offhand and rude. And they charge £4.99 for delivery!!...”

Helpful Report

ME+EM is rated 4.5 based on 784 reviews