ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 654 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 654 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Great, high quality products and easy returns policy.”

Helpful Report

Dear Megan, Thank you for leaving your lovely review. We are thrilled to hear you love the quality of our products and find our return process easy to use. If you ever need any assistance with an order, please contact our wonderful customer care team at enquiries@meandem.com. Kind regards, Robin

“I live in the US, and I so wish ME+EM had stores or sold their clothes here! The shipping and online shopping experience has been great and the quality of their clothes lives up to their promise. I love ME+EM!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback! We are thrilled to hear you love ME+EM and we are excited to say we have just recently opened our first US store in New York and we have a couple more due to open in the upcoming months! We hope you have the opportunity to get to one of our stores and in the meantime if you ever need any assitance with your online orders please get in touch with our wonderful Customer Care team at enquiries@meandem.com. Kind regards, Robin

“I've been frustrated trying to find nice, stylish and interesting clothes at all my usual go-tos. I stumbled on the ME+EM website, ordered a number of things, and was thrilled with the results. Everything fit me as expected, the materials are a good quality, and the designs are flattering. Shipping to the US was fine, no issues. ME+EM will head to the top of my list when I'm looking for additions to my wardrobe.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have recently found our brand and that you are satisfied with your recent order, including the quality and the services we have provided. We look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I think every second item in my wardrobe is Me+Em! I keep recommending it to my friends and colleagues. Great cuts, fabrics and colours.”

Helpful Report

Thank you for your wonderful review! We are excited to have you as a customer and look forward to you enjoying the new pieces in our Spring collection!

“I've purchased a ton of ME+EM clothing and I love the classic, yet fresh styles. A bonus -- the pieces are designed for maximum flexibility with buttons, cuffs and such able to change it up and the pieces mix and match with each other. They also ayer very well with each other. I want to put in a vote for us taller girls, I'm 5'8" and have returned a few items because they were too short. Just mentioning, because I hope you do not shorten your pants! ; ) I've found delivery to be fast and returns are fairly easy. I do wish you didn't have to wait until you received all items in an order before returning items as sometimes that can take awhile. The price point is relatively high and most of the pieces justify the cost and then some. However, I've bought a few tops that felt a bit thin and rough for the price and was disappointed. I expect thicker and/or softer for $200-$300 tops. On my wish list: introduce a new dress silhouette as the long dresses with the drop waists aren't very flattering (at least on me, a size 6/8) and I feel the shorter dresses are just a touch short for my age. I also wish there were tops and sweaters that aren't boxy -- if only just a few pieces. I really love the interesting, yet still timeless, fabrics and patterns and just enjoy wearing something different from everyone else. I would say that ME + EM is an elevated British version of J Crew -- and mean that in the best way!”

Helpful Report

Thank you for taking the time to share your feedback with us! We are delighted that you have found some pieces in our collection that you love. I have passed your feedback regarding the length of our trousers to our design team as well as your "wish list" ideas for their future consideration. We greatly value our customers feedback for the development of our designs. With regards to our returns system, we are working towards a new solution for our US returns, that will allow you to register your returns before your full order is shipped. We appreciate your frustration surrounding this. We hope you continue to enjoy shopping with ME+EM. We have exciting pieces coming for the Spring/Summer collection! Kind regards, Vanessa

“Products are incredible and make me feel amazing. The fabrics are luscious. I especially love the blazers and sweaters. The quality is remarkable, and designs are unique. I love how confident I feel in ME + EM. I have had the pleasure of in-store shopping and it was an elevated experience. On-line shopping has been almost always excellent as well.”

Helpful Report

Dear Jennifer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, especially our blazers and sweaters, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I "overbought" on my first order, thinking I would return about half of the items--KEPT EVERY ITEM! your clothing is lovely and the quality is unparalleled.”

Helpful Report

Dear Nan, Thank you for taking the time to leave your review with us. We are so happy to hear you have had a successful first order and that you are loving the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Everything makes me happy 😊 But above all, the outstanding style of ME+EM I live in Germany and the delivery there also works great”

Helpful Report

Dear Stefanie, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“The quality of the clothes is outstanding and the range of styles is great for work and for casual events. The delivery is always fast and beautifully packaged. Returns are so easy! Appreciate this store very much.”

Helpful Report

Dear Suzanne, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regard, Grace

“Excellent service always Love the products”

Helpful Report

Dear Rachel, Thank you for leaving your great feedback! We are thriled to hear you love our products and our quick service. If you ever need any assistance with an order please contact us at enquiries@meandem.com or by phone on 03456 800 975. Kind regards, Robin

“High quality fabrics, design and construction. I found the label on Instagram and I have purchased numerous items over the last three years- blazers, knitwear, pants and outerwear. I have been consistently pleased with the ME+EM product. The level of customer service has been very good. I am 64, and appreciate the styling and fit of the clothes. I highly recommend the brand.”

Helpful Report

Dear Customer, Thank you for taking the time to leave such fabulous feedback!! We are so pleased you found us through Instagram and that you appriciate the fit and high quality materials of our clothing! We hope you continue to be a regular customer with us and enjoy our upcoming collections. If you ever need any assistance with an order please contact our fantastic Customer Care team at enquiries@meandem.com or by phone on 03456 800 975. Kind regards, Robin

“Great functional designs at good prices. Nice brand for everyday wear or travel!”

Helpful Report

Dear Customer, Thank you for your positive feedback! We are thrilled to hear you love our practical and functional designs and we hope you continue to shop with us. If you ever need any assitance with your online orders please get in touch with our wonderful Customer Care team at enquiries@meandem.com. Kind regards, Robin

“I love the tailoring and attention to detail. The fabrics are exquisite. My only wish is that the chest size was more forgiving and there was some greater consistency or one size greater. I’m 5”9 but always order your 16. Sometimes it fits - and when it doesn’t it’s almost always in the chest/upper arm area. I have purchased Me & Em almost exclusively for my work wardrobe but year on year the sizes have not been consistent …and I wish I could purchase more of the suits, but sizing remains the barrier.”

Helpful Report

Dear Meg, Thank you for your lovely review. It is great to hear you love our classic tailoring and high quality fabrics. We really appriciate your feedback regarding our sizing being inconsistent and we have passed this on to our design teams. If you ever need any assitance with sizing or your orders please get in touch with our wonderful Customer Care team at enquiries@meandem.com. Kind regards, Robin

“I love Me and Em clothing, fits beautifully. I love the quality.”

Helpful Report

Dear Mags, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you love ME+EM and the quality of our clothing! If you ever need any assitance please get in touch with our wonderful Customer Care team at enquiries@meandem.com. Kind regards, Robin

“I buy the majority of my clothes, both for work and the weekends from you and find the whole experience fantastic. The sizing is standard so once you know what works, you know you will not be disappointed in the fit when the clothes are delivered. Great quality, everything washes perfectly and I find many of the dresses don't need ironing either which is a win!”

Helpful Report

Dear Sarah, Thank you for taking the time to leave such lovely feedback with us. We are so happy to hear the majority of your clothes are from ME+EM and that you have had such a positive shopping experience with us. We understand it is tricky to know your sizing when online shopping but we are so pleased you stuck with us and that you are happy with the fit and quality of our fabrics! If you ever need any assistance with an order, please contact our wonderful customer care team at enquiries@meandem.com. Kind regards, Robin

“I got to know about this brand through British influencer Trinny Woodall : a testament the power of social media! I am now a regular overseas customer because the tailoring of the clothes and quality of fabric is very good. They are expensive for my personal budget, so I prefer to buy sale items. Delivery is very fast and whenever I had an issue it was promptly resolved. Communication via telephone is very easy. I am a Mediterranean native, so their summer clothes are actually not practical to wear here during the very hot months, but are fine for late spring and early autumn. I am only 155cm tall, so if a petite range is ever made created, it would be most welcome!”

Helpful Report

Dear Sandra, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to fabric content or fit, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I am a recently new customer to ME+EM but have purchased a range of their clothing. I am impressed with the style and the quality of the clothing. I have now found my perfect size and rarely return items. Delivery is prompt and the packaging is excellent. Receiving a parcel feels like Christmas! Customer service is professional, helpful and friendly. Excellent!”

Helpful Report

Dear Christine, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I’ve bought two shirts, a pair of beautifully cut black wide trousers, a cashmere vest and a maxi dress over the last two years. The sleeves on shirts and dress are actually long enough for my arms - big tick - the clothes look good on me and I’m 65 so need all the help, the quality feels better than many, albeit less expensive, brands and I’m expecting many years’ wear out of every item. Will post again if they don’t wear well!”

Helpful Report

Dear C-J, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to wear or quality, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I have been buying online, in store and through Harper, love Harper too ⭐️⭐️⭐️⭐️⭐️ everything I’ve kept I love. Trousers, suits, jackets, shirts etc. wish they did an edgy belt range. Very happy so far and will always look to Me+em first.”

Helpful Report

Dear Deb, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and our Harper Concierge Service, we very much look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind regards, ME+EM Customer Care

“Love this Line!!!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us! We are thrilled to hear you are loving our most recent collection and we very much look forward to you shopping with us again. If you have any further queries or styling advice, please get in touch directly so we can assist you. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 654 reviews