McNeela Music Reviews

Name: McNeela Music
Address: Unit 137 Baldoyle Industrial Estate, Baldoyle, Unit 137 Baldoyle Industrial Estate, Baldoyle, Dublin
Rating: 4.86

4.9 Rating 2,054 Reviews

97 %

of reviewers recommend McNeela Music

4.9

Based on 2,054 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

18322432

Location:

Unit 137 Baldoyle Industrial Estate, Baldoyle,
Unit 137 Baldoyle Industrial Estate, Baldoyle
Dublin
D13 X958

McNeela Music 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This may be an unusual review but I think it is an important one. I recently ordered a Wren Concertina. Like most customers, I was very excited about getting my purchase and get started. playing The concertina arrived on time (~16 days to US) and appeared in good shape. Over the next several weeks I ran into a significant number of issues with whistling, sticking keys, chipping paint, etc. All in all I was exceptionally disappointed with the instruments quality and playability. It just did not meet my expectations. HOWEVER, and this is the critical piece. Along the way I was in contact with McNeela and Aaron in particular, I was guided through several options to try to fix my issues, provided links to walkthroughs on repairs, was sent a set of replacement springs and just generally well taken care of from a customer service point of view. Ultimately I decided that the Wren that I received was simply unworkable for me. Aaron helped every step of the way to assist with processing my return and a prompt refund and quality service in every interaction I had. Dealing with a disappointed and frustrated customer is never easy, doing it well is the hallmark of a class organization. While I ultimately returned my instrument and was issued a refund I can simply say that Aaron and the team saved the day. While they may have 'lost' the sale they certainly won the relationship and will certainly have more business from me in the future. I cannot complement him enough on his positive, helpful and thoughtful service and making the situation right. Solid customer service and a better team behind it!”

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Posted 4 years ago

“Nice selection of instruments and good descriptions to help a novice make a purchase decision. Easy to order, and easy to reach out to someone when I had questions.”

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Posted 4 years ago

“Whistle came promptly during otherwis challenging COVID shipping delays. Very pleased with the whistle itself, looks beautiful and has a nice mellow tone.”

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Posted 4 years ago

“Excellent service, thank you!”

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Posted 4 years ago

“I love my new concertina and I would definitely buy from McNeela Music again and would recommend their company to my friends.”

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Posted 4 years ago

“High quality products (low D whistle this time), delivered quickly, great value.”

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Posted 4 years ago

“The tipper I ordered as a gift was delivered promptly and just as described. Very happy”

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Posted 4 years ago

“Very good service and enjoy the products I`ve purchased.”

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Posted 4 years ago

“McNeela Music/exceptional, the Electric Fiddle & Bodhran we purchased are outstanding!”

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Posted 4 years ago

“Sounds great. Responsive instrument all around good”

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Posted 4 years ago

“Great service including international sales and shipping. I also enjoy the information emailed out periodically. I've learned a lot from them.”

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Posted 4 years ago

“My Wren Concertian arrived well packed and in an excellent case. Had one question that I asked in email and got the response the next day. Could not be happier!”

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Posted 4 years ago

“I'm very pleased with the level of follow-up communication. The delivery was slower than would have been your usual, due to pandemic issues, but I got good information from you throughout that process. I don't actually remember the answers to all of the questions below, and I think the circumstances were extraordinary in terms of the slower delivery process. My overall impression is very positive.”

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Posted 4 years ago

“Fantastic service! When I mentioned that the flute had come in wooden box, not the plastic box that also could store tin whistles (I was told it was out of stock when I ordered), McNeela Music sent on the plastic box.”

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Posted 4 years ago

“Great gear, great quality.”

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Posted 4 years ago

“Great service for me! I ordered a Wild Bb whistle and was mistakenly sent an A whistle instead. When I enquired about the return procedure I was told "sorry for our mistake...just keep the A whistle and well get the Bb asap" which you did. 5 star service! I may soon order a D....maybe you could mistakenly send me a C first! 🤣. Many thanks and kind regards. Chris Keenlyside. PS. The whistles are great too. 👍”

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Posted 4 years ago

“I purchased the McNeela Phoenix Concertina and I absolutely LOVE it! It is an amazing instrument and worth every penny! I live in the USA and it was packaged very securly with lots of protection. Still, during the shipping process from Ireland to the USA a reed slipped or something that caused a buzzing on one of the buttons. Long story short, McNeela sent me some reeds and wax and then scheduled a Zoom meeting to talk me through the process. Works perfect! I have since recommended several people to McNeela even though we have Concertina sales in the USA. HIGHLY recommend both the Phoenix Concertina and the service aand help!!!”

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Posted 4 years ago

“Bodhran was exactly as advertised. Very happy with my purchase, including price and speed of shipping”

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Posted 4 years ago

“I was very happy with the service and advice I received to guide my purchase. I cannot comment on the product as it was a gift and I've not seen the recipient since. Best wishes, Glenn”

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Posted 4 years ago

“Great quality at a great price. I proudly own 4 of your bodhrans. Hard to pick a favorite.”

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Posted 4 years ago

McNeela Music is rated 4.9 based on 2,054 reviews