McNeela Music Reviews

Name: McNeela Music
Address: Unit 137 Baldoyle Industrial Estate, Baldoyle, Dublin
Rating: 4.86

4.9 Rating 2,048 Reviews

97 %

of reviewers recommend McNeela Music

4.9

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

18322432

Location:

Unit 137 Baldoyle Industrial Estate, Baldoyle
Dublin
D13 X958

McNeela Music 5 star review on 3rd January 2024

Pamela J

McNeela Music 5 star review on 30th December 2023

Cis V

McNeela Music 5 star review on 7th December 2023

Sue S

McNeela Music 5 star review on 29th November 2023

Daniel C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very pleased with my harp and delrin flute”

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Posted 1 year ago

“i recently purchased an Anglo Concertina beginners book. I hope to items for traditional music in the future.”

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Posted 1 year ago

“I am pleased with your Wave Bodhran recently purchased it is an amazing instrument,very responsive,I wa right to choose double Lambeg,great response and I am thinking of upgrading my 16:" performance Bodhran to single Lambeg,what do you think? I do however have a gripe regarding your online Irish music school's service,but that maybe for another time. That is why I gave you only a 4 star rating,I know you guys are better than that! All best wishes Harry John.”

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Posted 1 year ago

“I'm a total beginner at the whistle so I'm very happy with my purchase. I would suggest adding a diffferent colour around the holes to aid a novice in finding the holes in a darkish room.”

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Posted 1 year ago

“I received my drum Sept. 27, 2023. It clearly had a lot more black tape on it than the ones portrayed online. I sent a picture and was told: "Thanks for getting in touch. We are training in new staff at the moment and this does indeed look like it was overtaped. The good news is that it shouldn't affect the playing of it. However, if you would like to change it, please let me know and I will guide you through the process." I asked to have it replaced on Sept. 29, and heard nothing back. I tried multiple ways to get someone to get back to me-no one did until I responded to a request for a review on Oct 11. The original person I had been speaking to finally responded and apologized, saying he was out with Covid, but was he the person in customer service? Could no one else have gotten back to me? Disconcerting when you're thousands of miles away (US). He said they had no correctly made drums in stock, so either return it for a full refund or keep it and get a partial refund. I took the generous second option, because-now for the positive part-the drum looks and sounds great. Does it sound as great as it should? I'll never know. I purchased from McNeela based largely on your 40 years experience-which should include the best amount of taping for the best sound quality-I didn't get that. However, as a beginner, I did receive a great sounding drum for an excellent price, especially after the partial refund, and it is certainly good enough for the likes of me. I wish you hadn't disappeared without a trace for almost 2 weeks, but, the way I look at it, my drum is unique. One of a few if not one of a kind. The free lessons and the emails are also excellent, but for a while there, I was not feeling part of the McNeela family”

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Posted 1 year ago

“Very good! Nice prompt delivery of my items, and they arrived in excellent condition. This time around I didn't get tracking info...that would have been nice.”

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Posted 1 year ago

“You replied to me once, about "leaving the tune behind". Appreciated that.”

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Posted 1 year ago

“Have purchased 3 items in the past from Mc Neela music. Very happy with the last 2. My only complaint was a Clarkes tin whistle which was not suitable for use.”

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Posted 1 year ago

“Nice beginner instrument and stunning aftersale support (thanks!). I love its sound and spees. The first Wren I received had some issues, so the service sent me a new one. The new one was OK, even if I faced again a minor issue (seldom a button kept sounding even if it was not pressed). Luckily it is now OK, without any corrective action. Hope it keeps going.”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“I bought an Irish flute, and it came with a great case, and the flute itself is beautiful! It sounds and plays great, and when I had a question I got a detailed answer super quickly!”

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Posted 1 year ago

“Love my Wild Irish Tin Whistle; sound, quality, and look are all top notch. The price is reasonable for the product. The only service complaint I have is the shipping packaging. Thankfully my whistle made it to me without incident!”

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Posted 1 year ago

“McNeela Music delivers great musical instruments. Pitty for the oil, and the Dutch mail offices can be sloppy./”

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Posted 2 years ago

“they send interesting educational emails”

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Posted 2 years ago

Thank you, Michael, for your 4 star rating of McNeela Music! We are thrilled that you appreciate our efforts and are also thankful for your feedback that our educational emails are interesting. It is customers like you that motivates us to keep improving our services. Thank you for being such a loyal customer.

Posted 2 years ago

“They have a lot of good products!”

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Posted 2 years ago

“I got a lot of good instruments here and I was impressed with your shop”

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Posted 2 years ago

“Quality instruments and quality service. The only mention I would make is that one of my items took a very long time to ship, and it would have been nice to have had that information before ordering, or perhaps even shortly after ordering. However, I got a quick and helpful response when I inquired. Thanks all!”

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Posted 2 years ago

“Delivery took a little longer than expected, which sometimes happens with international shipping. The products arrived unharmed and play well. Thumbs up!”

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Posted 2 years ago

“Great service, lovely banjo.”

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Posted 2 years ago

“A GOOD COMPANY IF A LITTLE ON THE EXPENSIVE SIDE ESPECIALLY THEIR BODHRAN DRUM SKIN CONDITIONER CREAM WHICH SHOULD BE A LOT CHEAPER, AFTER ALL IT CANNOT BE THAT COSTLY TO PRODUCE, FIVE STARS WOULD HAVE BEEN GIVEN IF BUT FOR THAT ALONE.”

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Posted 2 years ago

McNeela Music is rated 4.9 based on 2,048 reviews