McNeela Music Reviews

Name: McNeela Music
Address: Unit 137 Baldoyle Industrial Estate, Baldoyle, Dublin
Rating: 4.86

4.9 Rating 2,048 Reviews

97 %

of reviewers recommend McNeela Music

4.9

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

18322432

Location:

Unit 137 Baldoyle Industrial Estate, Baldoyle
Dublin
D13 X958

McNeela Music 5 star review on 3rd January 2024

Pamela J

McNeela Music 5 star review on 30th December 2023

Cis V

McNeela Music 5 star review on 7th December 2023

Sue S

McNeela Music 5 star review on 29th November 2023

Daniel C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad quality instrument (button accordeon purchased before Christmas), so i'm very disappointed about this experience with McNeela Music”

Helpful Report

Posted 1 year ago

“Was forced to charge back via PayPal after you guys stopped responding to my emails.”

Helpful Report

Posted 1 year ago

“I ordered a flute in November expecting that it would arrive in 15 days, as estimated on the website. Two months later it still had not arrived. Almost 3 after being sent, the only help I could get was to contact the shipping service. The shipping service told me that McNeela would need to contact them about delivery. The local shipping service attempted to deliver- I was not home and they didn't call or leave at note, so it was sent back to McNeela. I got a refund but this never should have happened in the first place.”

Helpful Report

Posted 1 year ago

“Rubbish. No quality control. The bodhran came with the tape totally peeled off and piled in a crushed heap in the middle of the skin. I'd have to be desperate indeed to ever use you again.”

Helpful Report

Posted 1 year ago

“Bombarded with texts/ emails after making a simple purchase.. didgraceful”

Helpful Report

Posted 1 year ago

“When I rang up my reception was not very good. The two members. Of staff I spoke to couldn't wait to get me off the phone. I wanted to buy my first mandolin and selected one of their mandolins. I came off the phone feeling really disappointed and flat. I spent £700 on a mandolin with another music shop.”

Helpful Report

Posted 1 year ago

“It doesn’t work.. nothing but static .. tried communicating with you but nothing.. back”

Helpful Report

Posted 1 year ago

“A string on the violin i purchased snapped with me opening it and the quality was noticeably poor. I will not be making a purchase from here again.”

Helpful Report

Posted 1 year ago

“The quality of the tin whistle was okay for the price. Cheap plastic was used. However the amount of emails I received to review the product was ridiculous, and after I unsubscribed from their own email list, they then signed my email up for this reviews.co.uk. This is not acceptable, passing my email around, signing me up for things all because of the tin whistle. One star.”

Helpful Report

Posted 1 year ago

“I’ve complained several times that I cannot access your ordering pages. I’ve tried several browsers, turned off VPN, different OS on different computers. Your server “not found.” I have not seen any response.”

Helpful Report

Posted 1 year ago

“1) lists US Dollar prices on website then charges in Euro at a higher price which also incurs multiple foreign transaction fees - this is literally false advertisement and I would have purchased elsewhere had I known. 2) Cancelled part of the order without notifying (which interestingly enough was the sole reason I wanted to order. 3) One of the items broke shortly after received it (backpack zipper) - obviously poor quality. 4) They never responded to a single email querying pricing, charges, products, and quality and I sent about six of them.”

Helpful Report

Posted 1 year ago

“I never received my item from you! Are you kidding? Not even a refund! I'm a 73 year old Vietnam veteran and you took advantage of me for $30.00, it's been so long I don't even remember the amount?”

Helpful Report

Posted 1 year ago

Hi Michael, I can confirm you were refunded on the 14th of July, 6 days after you place the order. All the best, Paraic

Posted 1 year ago

“Product never arrived!!!”

Helpful Report

Posted 1 year ago

Hi Heiko, We take such concerns seriously as we strive to ensure a smooth purchasing experience for all our customers. Upon investigating the situation and learning the flute was lost in transit, we took immediate action and refunded you in full. We sincerely apologise for any inconvenience caused. Our customer service team is dedicated to resolving any issues to our customers’ satisfaction. We appreciate your understanding and continued trust. Warm regards, Lorcan

Posted 1 year ago

“The instrument arrived unusable. They want me to ship it back overseas. This level of service is unacceptable. I’m mad”

Helpful Report

Posted 1 year ago

Hi Steven, regarding your recent purchase of an Antonio Carvalho bouzouki, firstly, I'd like to express our commitment to ensuring customer satisfaction and maintaining a transparent relationship with our community. Upon receiving your complaint about a buzzing string, we promptly offered a solution to rectify the issue by requesting the bouzouki to be sent back to us. We also reassured you that we would fully cover the postage costs for the return. Our intention was to either fix the issue or provide a replacement to ensure you receive a quality, functional instrument or a refund in full. We understand the inconvenience that returning an item might pose however, this is a standard retail procedure and allows us to thoroughly inspect and rectify any issues, ensuring the instrument meets our quality standards. I think most will agree, that offering to cover the return postage and providing a replacement, fixing the issue, or a full refund is a fair and standard practice in online retail. We continuously strive to improve our services based on the feedback from our valued customers. We welcome any suggestions that could help us serve you better in the future. Our customer service team is always available to discuss any concerns and find amicable solutions. We appreciate your understanding and continued trust in our services. Warm regards, Lorcan

Posted 1 year ago

“I’ve been trying to return an Anglo concertina because I wanted to get the English version and can’t and can’t get it through customs. I’ve been trying to return a Anglo concertina because I wanted to get the English version and can’t and can’t get it through customs. There’s been very little follow up as to this dilemma And a resolution to switch this brand new – sitting in the box- wren, concertina – from anyone. So far have paid 3x£40 to try and get or returned. Djoross@yahoo.co.Uk 07774002657”

Helpful Report

Posted 1 year ago

“I paid for tin whistle class. It was excellent. But after the first month it became inaccessible. The website kept directing me to sign. But I already had and the company took automatic payment every month. I tried via the site to stop payment but they keep charging me. I am frustrated and upset about this business practice. They take my money and hide behind a non functioning class presentation.”

Helpful Report

Posted 1 year ago

“Wouldn't recommend to anyone.”

Helpful Report

Posted 1 year ago

“Not enough basic introduction using tablature with fingering for your Basic Beginner Just because you know it all does not inspire confidence.”

Helpful Report

Posted 2 years ago

“My order took forever you said it was the post that you were just overwhelmed with orders from St. Patrick’s Day broke my heart too bad was a wonderful instrument I would’ve bought all of them”

Helpful Report

Posted 2 years ago

“Bad treatment of critical client”

Helpful Report

Posted 3 years ago

McNeela Music is rated 4.9 based on 2,048 reviews