Matthew James Global Relocations Ltd Reviews

Name: Matthew James Global Relocations Ltd
Address: Unit 10, Capstan Court, Crossways Business Park, Dartford, DARTFORD
Rating: 4.83

4.8 Rating 239 Reviews

97 %

of reviewers recommend Matthew James Global Relocations Ltd

4.8

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Matthew James Global Relocations Ltd:

Matthew James is a family business that prides itself on providing excellent service for its customers. Whether you are moving a whole house or just a few precious things, whether they are going across the street or around the world, we’ll take the same care, door to door. If you are not used to moving house, and most people are not, the whole thing can seem a bit daunting. There is so much to do and never enough time in which to do it. That’s where we come in.

Visit Website

Phone:

+44 1322 251 000

Email:

matthew.de-machen@mjr.global

Location:

Unit 10, Capstan Court, Crossways Business Park, Dartford
DARTFORD
DA26QG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted Matthew James (they moved me into our house 8 years ago) as I was getting stressed about moving some beds (dismantling and resembling etc which also included a high-end complicated bed) and some stuff in the garden. This was on the Saturday, the gentleman assured me not to get stressed about such things and they could sort it, by Monday PM I had a crew here sorting everything out, they were polite and so helpful, really lovely lads. Everything was done brilliantly, they really are a first class company..what a service, these days I get so fed up with people not coming back to you so it was so refreshing to have something sorted so quickly.”

Helpful Report

Posted 9 months ago

“Beware of hidden charges in the small print. I have been sent an additional invoice out of the blue for almost £600 for 'storage'. This is for the extra time it took them (not me) to consolidate their shipment and deliver my goods from Spain to the UK. According to their small print they can charge you extra if they are unable through their own incompetency to deliver to you in 2 weeks. Yes that's right- not less but extra! How crazy is that? It will have taken them 5 weeks to deliver although they're now saying they won't deliver my goods until I've paid this new invoice. Is that a form of blackmail I wonder? How incredible that I have to pay extra for a delay in delivery caused solely by their inability to consolidate their load and deliver to me in a timely fashion. Don't trust them. Relying on small print to charge customers extra on top of a £8k contract is a very shoddy way to do business and treat customers. Not an honest trustworthy company.”

Helpful Report

Posted 1 year ago

“Do not use this company. Not only are they rude but will verbally insult you and call you derogatory names if you say something they don't like and accuse you of crimes you've not committed. This happened to me and I've got it recorded on video. Despite polite requests from neighbours they disturb the peace and quiet of those around and don't give a care to anyone but themselves. Their boss Mat is just as bad. Awful human beings!!!”

Helpful Report

Posted 1 year ago

“Thank you for giving me an opportunity to review your service. I paid for my daughter's move from London to Spain and was involved at all times. The information given regarding moving options and documentation needed was insufficient and unhelpful. The company was extremely rigid with the paperwork even though we had multiple examples documenting that my daughter had moved and was already working in Spain. The Council in the UK would not issue us a letter to state that my daughter had moved!!!!! This delayed the move for weeks. When the merchandise arrived, several of the boxes were water logged, the items were mildewed, and many beyond repair. We had no choice but ot take action ASAP to avoid further damage and therefore had to take action. The cost of repair or drycleaning for the items cost us significantly, at 500 Euros. Despite many attempts to speak with compliance and the person in charge of customer service, the company took no responsibility for the damage despite the fact that it happened on their watch, from a leak from their delivery truck. The merchandise should have arrived in the perfect condition it had been packed by the company itself. It is simply bad business to fail to compensate a client for damage that was caused by pure negligence and to not respond to multiple e-mails requesting compensation. To this day, we have not received an apology or been paid back for the costs we incurred from the repairs and traumatic incident. Neither my daughter nor myself would recommend this company to anyone!!!!!”

Helpful Report

Posted 1 year ago

“Literally the best! Everything went super smoothly. Couldn’t be happier!”

Helpful Report

Posted 1 year ago

Dear Stephen, We are so happy to hear you had a great experience at MJGR. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again. Kindest Regards, The MJGR Team

Posted 1 year ago

“The worst experience that I had despite of multiple international relocations... : - Mattress completely DESTROYED. MJR proposed an INSULTING compensation (£100) although the mattress is still under guarantee and costed more than 1000£ 4 years ago --> On-going LITIGATION - Delivery guys complained that they have to take stairs... - The invoicing modalities do not comply with the agreement that I had with my interlocutor Do NOT contract with this company if you don't want to live a NIGHTMARE”

Helpful Report

Posted 3 years ago

“I needed a few items delivering from the UK to my house in Italy. The company were initially helpful. The cost quoted wads just under £900 on a shared delivery. I paid in full as soon as I received the invoice. My goods arrived at their warehouse and were waiting to be scheduled for delivery. After a week or so COVID-19 happened and the borders were closed leaving my goods stuck in their warehouse. I appreciate these events are outside of their control but they are also outside of mine. I incurred additional storage charges of over £300 - more than a third of the original quote. They showed no willingness to compromise on the fees and I had no choice but to pay up. Given the extraordinary circumstances I would expect a little more leniency and understanding. I also expected the communication from the payments department to be a little more empathetic. Eventually the actual delivery was good and the delivery staff did a great job. *** UPDATE *** I have recently been contacted by a member of Matthew James' customer care department by the name of Nicola. She was far more empathetic and actually took the time to discuss the matter with me. She was genuinely unhappy that this matter hadn't been brought to her attention earlier as she felt it could and should have been resolved straight away. She agreed with my presentation of the facts above and we agreed that given the extenuating circumstances of COVID it was fair and reasonable that we share the cost of the additional charges equally. Many thanks Nicola.”

Helpful Report

Posted 4 years ago

“During covid-19 our house sold at a weeks notice. The removal company we asked first were on furlough. Luckily our second choice were available, and we became more and more pleased. Sandie was really helpful and pleasant from the start. The packing and removal team were helpful and friendly. We needed some bits added to the load a few days later and again no problem. Fantastic”

Helpful Report

Posted 4 years ago

“Matthew James came to the rescue when my originally booked removers cancelled! They understood my situation and just helped fast! The service was very supportive, there was a lot to do in a short amount of time. Can't thank Michael Watson enough for making sure I got booked in and Aaron and Harvey worked incredibly hard on the day to get the job done! Thank you all so much for your professionalism and understanding. I would definitely recommend Matthew James.”

Helpful Report

Posted 4 years ago

“I needed to collect a new motorcycle from Newcastle but my plans got changed and I had to work so couldn't make it. I contacted Matthew James Removals that evening to see if they could help and within 24 hours my new pride and joy was by my side. Excellent, professional service and even the guy I bought the bike from contacted me to say how helpful and securely they drivers packed and transported my bike with care.”

Helpful Report

Posted 4 years ago

“From beginning to end, Tim James removals have been an absolute pleasure to do business with! They made a super stressful time much easier to deal with. From the first point of contact with Max Oughera and Darren Kelly, who were helpful, informative and approachable in their emails to Craig, Ross, Shane and Danny who managed the physical move in Italy and the UK, they were all a joy to work with. They were friendly, efficient and accommodating and I would have absolutely no hesitation in recommending them to anyone. Thank you Tim James removals for making my transition from Italy to the uk that much easier to deal with! Christy”

Helpful Report

Posted 4 years ago

“Our experience with Matthew James has been fantastic. We moved the contents of a 4 bedroom house from London to Madrid. Everyone, from the customer service to the removal guys at both ends, have been very profesional, hard workers and very nice people. If we decide to move again, we will use Matthew James without a doubt.”

Helpful Report

Posted 4 years ago

“The pick-up was done efficiently and courteously despite some initial misunderstandings about which level of service I had contracted and paid for. this was resolved after a flurry of emails (to which I never received an acknowledgment or reply). I also had to refuse an attempted rescheduling of pickup which would, had I agreed to the request, have meant me missing my flights. The arrival was satisfactory, although the drivers arrived without any warning, and to the wrong house, and a day later than scheduled. They had no valid phone numbers despite my having phoned the headquarters the previous day on my UK mobile. The unloading was OK. However, boot-marks left on the carpets was not appreciated; no unwrapping of furniture was attempted and this later took many days to achieve and many trips to the recycling centre. Breakages were minimal but included several (4 or 5) glass objects (wine glasses) and in addition the microwave arrived so damaged it wouldn't operate and had to be scrapped. But these are really small quibbles, as the care over packing seemed really very good. Well over a hundred boxes had to be unwrapped, emptied and then disposed of, a task which is still ongoing eight working days later.”

Helpful Report

Posted 4 years ago

“Excellent experience from start to finish. The team helped me move from a difficult central Paris location (during transport strikes) and were really cheerful, professional and competent with my move back to the U.K.”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish ... thank you”

Helpful Report

Posted 4 years ago

“Ours was a complete house removal from Italy to UK and every part of it went perfectly - the packing in Italy, shipping to intermediate storage in UK, and final delivery from storage to our new home, everything was great. Would have no hesitation recommending Matthew James”

Helpful Report

Posted 5 years ago

“Fantastic customer service and a great team making our move from Germany to the UK very smooth. Will be contacting them in the future for our next move! Five stars!”

Helpful Report

Posted 5 years ago

“Professional and friendly service. My removal was organised and completed within the expected time frame.”

Helpful Report

Posted 5 years ago

“Friendly efficient service. Would recommended this company.”

Helpful Report

Posted 5 years ago

“It took 50! days (yes, 50 days!) to bring my stuff from Liverpool to Northwest Spain. On top of that some of the things arrived damaged. Furthermore, the driver who got to Spain was reluctant to go through a road where allegedly the electrical cables were lower than the truck (they were not!) and was not helpful at all. Definitely, taking 7 weeks for a move is not something I would recommend, especially if you are moving to a new place and need your stuff with you asap. Never again with MJR.”

Helpful Report

Posted 5 years ago

Matthew James Global Relocations Ltd is rated 4.8 based on 239 reviews