Foulkes-Jones
The pick-up was done efficiently and courteously despite some initial misunderstandings about which level of service I had contracted and paid for. this was resolved after a flurry of emails (to which I never received an acknowledgment or reply). I also had to refuse an attempted rescheduling of pickup which would, had I agreed to the request, have meant me missing my flights. The arrival was satisfactory, although the drivers arrived without any warning, and to the wrong house, and a day later than scheduled. They had no valid phone numbers despite my having phoned the headquarters the previous day on my UK mobile. The unloading was OK. However, boot-marks left on the carpets was not appreciated; no unwrapping of furniture was attempted and this later took many days to achieve and many trips to the recycling centre. Breakages were minimal but included several (4 or 5) glass objects (wine glasses) and in addition the microwave arrived so damaged it wouldn't operate and had to be scrapped. But these are really small quibbles, as the care over packing seemed really very good. Well over a hundred boxes had to be unwrapped, emptied and then disposed of, a task which is still ongoing eight working days later.
Helpful Report
Posted 1 month ago
Matthew James Global Relocations Ltd is rated 4.90 based on 229 reviews

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