Matthew James Global Relocations Ltd Reviews

4.90 Rating 232 Reviews
98 %
of reviewers recommend Matthew James Global Relocations Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Matthew James Global Relocations Ltd Reviews

About Matthew James Global Relocations Ltd:

Matthew James is a family business that prides itself on providing excellent service for its customers. Whether you are moving a whole house or just a few precious things, whether they are going across the street or around the world, we’ll take the same care, door to door. If you are not used to moving house, and most people are not, the whole thing can seem a bit daunting. There is so much to do and never enough time in which to do it. That’s where we come in.

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Phone:

+44 1322 251 000

Email:

matthew.de-machen@mjr.global

Location:

Unit 10, Capstan Court, Crossways Business Park, Dartford

Matthew James Global Relocations Ltd 5 star review on 9th January 2020
Baskerville-Olivier
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Matthew James Global Relocations Ltd 5 star review on 14th October 2019
Ward
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Matthew James Global Relocations Ltd 5 star review on 25th June 2019
Coning
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Matthew James Global Relocations Ltd 5 star review on 24th March 2017
Mrs E Portas
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Matthew James Global Relocations Ltd 5 star review on 6th March 2017
Mrs W Coles
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Anonymous
Anonymous  // 01/01/2019
The pick-up was done efficiently and courteously despite some initial misunderstandings about which level of service I had contracted and paid for. this was resolved after a flurry of emails (to which I never received an acknowledgment or reply). I also had to refuse an attempted rescheduling of pickup which would, had I agreed to the request, have meant me missing my flights.
The arrival was satisfactory, although the drivers arrived without any warning, and to the wrong house, and a day later than scheduled. They had no valid phone numbers despite my having phoned the headquarters the previous day on my UK mobile. The unloading was OK. However, boot-marks left on the carpets was not appreciated; no unwrapping of furniture was attempted and this later took many days to achieve and many trips to the recycling centre. Breakages were minimal but included several (4 or 5) glass objects (wine glasses) and in addition the microwave arrived so damaged it wouldn't operate and had to be scrapped. But these are really small quibbles, as the care over packing seemed really very good. Well over a hundred boxes had to be unwrapped, emptied and then disposed of, a task which is still ongoing eight working days later.
Posted 5 months ago
Pre used boxes with wrong labels causing confusion in trying to locate items. More men needed on day of move. Things got left behind which we had to pick up. Furniture could have been covered up more as some scuffs on some items. Glass broken on picture which you are repairing.
Posted 1 year ago
Matthew James Global Relocations Ltd is rated 4.90 based on 232 reviews