Matthew James Global Relocations Ltd Reviews

Name: Matthew James Global Relocations Ltd
Address: Unit 10, Capstan Court, Crossways Business Park, Dartford, DARTFORD
Rating: 4.83

4.8 Rating 239 Reviews

97 %

of reviewers recommend Matthew James Global Relocations Ltd

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Matthew James Global Relocations Ltd:

Matthew James is a family business that prides itself on providing excellent service for its customers. Whether you are moving a whole house or just a few precious things, whether they are going across the street or around the world, we’ll take the same care, door to door. If you are not used to moving house, and most people are not, the whole thing can seem a bit daunting. There is so much to do and never enough time in which to do it. That’s where we come in.

Visit Website

Phone:

+44 1322 251 000

Email:

matthew.de-machen@mjr.global

Location:

Unit 10, Capstan Court, Crossways Business Park, Dartford
DARTFORD
DA26QG

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pick-up was done efficiently and courteously despite some initial misunderstandings about which level of service I had contracted and paid for. this was resolved after a flurry of emails (to which I never received an acknowledgment or reply). I also had to refuse an attempted rescheduling of pickup which would, had I agreed to the request, have meant me missing my flights. The arrival was satisfactory, although the drivers arrived without any warning, and to the wrong house, and a day later than scheduled. They had no valid phone numbers despite my having phoned the headquarters the previous day on my UK mobile. The unloading was OK. However, boot-marks left on the carpets was not appreciated; no unwrapping of furniture was attempted and this later took many days to achieve and many trips to the recycling centre. Breakages were minimal but included several (4 or 5) glass objects (wine glasses) and in addition the microwave arrived so damaged it wouldn't operate and had to be scrapped. But these are really small quibbles, as the care over packing seemed really very good. Well over a hundred boxes had to be unwrapped, emptied and then disposed of, a task which is still ongoing eight working days later.”

Helpful Report

Posted 4 years ago

“Pre used boxes with wrong labels causing confusion in trying to locate items. More men needed on day of move. Things got left behind which we had to pick up. Furniture could have been covered up more as some scuffs on some items. Glass broken on picture which you are repairing.”

Helpful Report

Posted 4 years ago

Matthew James Global Relocations Ltd is rated 4.8 based on 239 reviews