Thank you for giving me an opportunity to review your service. I paid for my daughter's move from London to Spain and was involved at all times. The information given regarding moving options and documentation needed was insufficient and unhelpful. The company was extremely rigid with the paperwork even though we had multiple examples documenting that my daughter had moved and was already working in Spain. The Council in the UK would not issue us a letter to state that my daughter had moved!!!!! This delayed the move for weeks. When the merchandise arrived, several of the boxes were water logged, the items were mildewed, and many beyond repair. We had no choice but ot take action ASAP to avoid further damage and therefore had to take action. The cost of repair or drycleaning for the items cost us significantly, at 500 Euros. Despite many attempts to speak with compliance and the person in charge of customer service, the company took no responsibility for the damage despite the fact that it happened on their watch, from a leak from their delivery truck. The merchandise should have arrived in the perfect condition it had been packed by the company itself. It is simply bad business to fail to compensate a client for damage that was caused by pure negligence and to not respond to multiple e-mails requesting compensation. To this day, we have not received an apology or been paid back for the costs we incurred from the repairs and traumatic incident. Neither my daughter nor myself would recommend this company to anyone!!!!!