Mango Bikes Reviews

Name: Mango Bikes
Address: Hollybank Business Park, Hollybank Road, Parkgate, Antrim
Rating: 4.04

4.0 Rating 826 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 826 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Hollybank Business Park,
Hollybank Road,
Parkgate
Antrim
B39 0DL

Mango Bikes 5 star review on 26th June 2023

278

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love the bike. I was disappointed though that it didn't come with the tool kit which I had to chase up. I've since had to ask three times for a pack of fixings for the basket which still hasn't arrived :(”

Helpful Report

Posted 7 years ago

Hi Kate, So sorry to hear you're still waiting for these bolts! Could you please drop us an email so we can have this rectified for you? Many thanks Mango Bikes

Posted 7 years ago

“I love the look of the bike, and think it is very good value for money, but was disappointed by three things. Firstly, the initial setup. There were no instructions on how to set up the bike (fitting handlebars, wheels, pedals, etc). As this was my first road bike, this meant a lot of looking on the internet for advice. I really think you'd do well to put together a little intro pack, maybe some material discussing how to position handlebars. Secondly, I think the bike was poorly set up. I had some problems with the disc brakes, which (on my first ride past the end of my road) warped due to heat. I'm guessing this is because the wheels were not aligned correctly, or possibly because the brakes had not been set up correctly. Thirdly, the rear derailleur cable frayed and needed replacing. Whatever the reason, it cost me almost £100 in parts and labour. That's something I'd expect after I'd been riding for six months rather than one.”

Helpful Report

Posted 7 years ago

Hi Thomas, apologies for the missing instructions. We do have videos on our website too, but you should have reached out and we'd have sent the instructions again. It's not uncommon for disc brakes to require a bit of bedding in, but the rotors can easily be trued with your bare hands. A local bike shop might be able to use tools to straighten to a higher degree of accuracy, but the solution they provide is often nothing you can't do yourself :) Your feedback on positioning the bars is much appreciated, and we will see to update this.

Posted 7 years ago

“Having read Mango's bio I was keen to support this young upstart business. On the face of it, all seemed well. The bike looked brilliant, retailed at a competitive price, & supported a worthwhile cause (Movember special edition). However on delivery and initial use the crank arm continued to work loose. After several failed attempts to remedy the part was eventually replaced. Following this the pedal began to bend at its joint with the thread. Again efforts were made to correct & it was bent back in to line. However this only served to weaken the joint as the pedal has now sheared off. Sad to say that up to now the bike has had more time either in poor repair or broken than it has being 100% usable. Order No 00017008.”

Helpful Report

Posted 7 years ago

Hi Neil, I'm sorry to hear your bike had some problems. Good news is all of this is covered under warranty. Get in touch via the sales email. Thanks for your patience Mango Bikes

Posted 7 years ago

“Delivery was on time and bike came with clear instructions to put together , how ever my bike makes a constant clicking sound when I pedal and my rear tyre needs to be re-aligned almost weekly and that is an inconvenience . I don't feel I am getting the best out of my mango bike which is a shame as I really love how it looks .”

Helpful Report

Posted 7 years ago

Hi Jonathan, sorry to hear that you're having issues. It sounds like this can be fixed pretty easily with a bit of light maintenance. Send us an email and we'll help you out! :)

Posted 7 years ago

“I've had the bike for nearly two months now. The bike seems well put together and the gearing is perfect for hilly commutes but not so much for downhill speed. I've taken it to London many times and it's perfect for the flat rounds and the constant stopping/starting. For the price it's good but there are a large number of downfalls and issues: 1. The bike developed a clicking noise in the drive train. Mango bikes were happy to send out a replacement part and reimburse me for having a bike shop fit it. 2. It's worth the upgrade to gatorskin tyres, my kenda tyres are full of scrapes and nicks but none have fully penetrated through the tyre. However an impact on the wheel still managed to damage the inner tube through the tyre. 3. The bar tape used is just awful, it tears easily and looks years old after a couple of weeks. I've replaced it with faux-leather bar tape. 4. One of the bolts on the rear wheel is ridiculously tight, bike shops have had trouble to get it off, I'm justing hoping I don't puncture the rear wheel any time soon. The customer service from Mango bikes has been great througout, but the problems with the bike are making me reluctant to be a returning customer.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your review we have reported back the feedback on your bike. Please get in touch to discuss your problems further to sales@mangobikes.com Thanks Mango Bikes

Posted 7 years ago

“I've had several punctures (one this morning), have wobbled several crank arms off and at 6ft4 the bike is too small for me without increasing the stem size. The bull horn bars are very wide even for me with very broad shoulders (I replaced with drops, fitting myself). The customer service I experienced was brilliant, but I am less impressed by the bike - but then again its a budget bike. For the price its ok, but I am selling this and have already ordered a replacement more expensive bike from elsewhere.”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear your bike had a few problems. We do have a 12 month warranty on all parts and most of this would have been covered. Thanks for your words on our service and for your feedback. Thanks Mango Bikes

Posted 7 years ago

Mango Bikes is rated 4.0 based on 826 reviews