maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,036 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

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“Prompt and efficient service. Quality good. Thanks”

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“Great quick service”

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“Excellent prompt delivery of beautiful jelly cat gifts for my grandson 💙xx”

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“Great service. Always love jellycat toys as do my grandchildren.”

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“Lovely little gift for my granddaughter and a good price. Arrived within a few days of ordering”

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“Lovely buying experience and quality of products and packaging exceptional.”

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“Great company to purchase from . Great products and fast delivery. Good communication with order updates too. Twice I’ve ordered from this company and am never disappointed.”

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“The item could have been packaged a lot more attractively. The bunny was stuffed into a plastic bag and was squashed up. Not impressed with lack of care. It could have been presented in a box for extra protection and better presentation.”

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Hi Meryl Thanks for your review I am sorry to see you are not happy with the way you received this item. I can see you ordered a Bashful Toffee Puppy, which retails at £18.50 plus postage, it is available at this price from many suppliers. You purchased this at a discounted price for £14.80 plus your postage option. I would like to highlight the expense at packing every one of these lovely toys as a gift wrapped or boxed items, as you suggest, we would have to massively up postage costs and packaging costs, therefore the cost to you, making this lovely toy you recently purchased far more expensive. The majority also do not want this therefore the waste would be a huge burden. We find our customers who receive their items in the post, particularly when addressed to themselves, arriving as we send them – packaged so the item is well protected. This way they do not get damaged or wet from the journey they make, also we restrict the amount of packaging to a minimum so there is less waste going into landfill. The packaging components we use are all recyclable. They also then have the freedom to keep or gift the item/s as they please at their leisure. We can assure you we care for the items we sell and very rarely recieve such comments. Having said all that, we thank you for taking the time to let us know your comments.

“Very quick delivery!!”

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“Great service, will use again.”

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“Excellent and efficient service, really pleased with our Jellycat Pangolin soft toy. Will definitely revisit your website to look to buy in the future. Thank you”

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“Quick delivery and lovely item thanks!”

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“Excellent customer service. Fast delivery. Decent price.”

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“Very good quality”

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“I was delighted with the purchase of a large Jellycat rabbit & so was my granddaughter 🐰 delivery times, communication excellent & the best price I could find, 20% cheaper than JL, would definitely buy from them again”

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“Gorgeous cushion at a very good price . Great service thanks”

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“Excellent service, quick delivery and great communication throughout”

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“Very impressed, great service, great price , very prompt.”

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“Exactly as described, packaged without excess and received on time.”

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“Brilliant, can't express how good this site is, very competitive prices and fastest delivery ever. I ordered one day and the curtains were delivered the next day *( twice) I knew which fabric I was after to make my curtains and the readymade curtains were much ,much cheaper than it would have cost me to make them myself. Highly delighted. Will definitely be using the site in the he future. Well done.”

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maisonwhite.co.uk is rated 4.9 based on 8,036 reviews