maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,039 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

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“I was looking for a particular Jelly Cat you and this is the only shop I could locate it! I ended up buying more! Very quick delivery, great selection of items and good value, highly recommend will be using again! Thank you”

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“Arrived promptly. Love my purchases for my identical twin granddaughters - due in November x”

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“Item matching the description. Quick delivery. Thank you.”

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“Great service”

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“Excellent service, very speedy delivery, product as expected and very well packaged.”

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“Efficient purchasing process and delivery.”

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“Prompt delivery, item as expected”

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“Really pleased with this, the order arrived within 3 days of being placed, was kept up to date with the order progress through emails. Would recommend.”

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“I bought 4 jellycat teddies. All gorgeous, well packaged and arrived quickly. Thanks very much”

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“Excellent customer service! Ron and Elise dealt with my query in a very professional manner. The email correspondence was extremely quick and efficient! Very satisfied indeed! Thank you!”

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“Beautiful gifts 🎁 at great prices I love their jellycat collection”

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“Goof service and products would recommend Maison White”

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“Whilst I was pleased with the speed at which the products arrived, unfortunately 1 of the items is faulty. I contacted maisonwhite immediately with photographs of the item (which has been incorrectly stitched) and asked if I could arrange for the faulty item to be returned and a replacement item to be sent. To date I have not received a response or even acknowledgement of my email. I would have expected even a holding response within a day or two. So the customer service so far is disappointing.”

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Hi Claire I received your email complaint and immediately contacted Jellycat for their response on the matter, unfortunately I have not as yet received a reply, which had I, would have prompted a response back to you, sorry I did not keep you in the loop. However I did have a look at my remaining stock and found the same issue although it is hard to tell from the nature of the product how they should sit. So as yet I am yet to ascertain if it is indeed a fault or not. I do not wish to put you to the inconvenience of returning the item for inspection, if that is how they are. I will chase Jellycat again. Best wishes Maison White

“Good quality products. Fast shipping, safely wrapped.”

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“All good.Just what I wanted.”

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“Very pleased with my items😍”

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“The Riverside Rambler frogs arrived quickly and well packed. They are absolutely gorgeous and well worth the price paid. Thank you for an excellent service!”

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“Lovely Jelly Cat 😁 easy to order and delivery was prompt and as promised, even under the current circumstances, so well done & thanks!”