maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,717 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,717 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, many thanks”

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“Excellent service prompt delivery. Would definitely recommend”

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“Wonderful product, wonderful service”

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“I wouldn’t recommend Maison White at all! They are extremely unreliable, unprofessional and rude! They’re unable to accept their errors and prefer to make up excuses and argue their wrong doing, they will not accept any criticism about their business, even if they’re at fault. This is stated by many others on their trust pilot and Google reviews too. If you wish to receive your order I would recommend shopping elsewhere.”

Helpful Report

It would be fair to add we also have many excellent reviews, I appreciate you, however, were not happy. I am sorry you feel this way. I can see you opened a PayPal claim within minutes of emailing us. As explained, unfortunately Parcelforce did not turn up to collect your parcel yesterday. I appreciate you have spoken to their customer service team who have told you different, we are the ‘source’ and I can only tell you what I know vs what a customer service representative miles away sitting behind a computer screen can. You hadn’t chosen for courier or paid any postage we opted for - we used a 24 hour courier at our expense. Unfortunately as above they hadn’t turned up yesterday when we expected. They were due to collect by 4.30pm today but as you were clearly upset about the situation and being unable to get through on the phone, we obliged with a refund and we stopped the delivery being dispatched to you. I appreciate your frustrations but the parcel could have been collected today and delivered tomorrow, but you raised a refund request immediately after emailing us, which didn’t give us a chance to explain/respond. I also understand you wanted to resolve this by telephone but no one was available to take your call when you called, I am very sorry about that. We responded to your PayPal request and email within 15minutes of receiving your email to resolve with a full refund. Regarding your ‘block’ on the website where you were trying to log in - you had checked out your order as ‘guest’ you had not signed up for an account during the checkout process, I can see this in your order detail. I can see you have signed up for newsletter which is different to signing up for an account on the website. The website will automatically block anyone it thinks is trying to evade it. It’s a little sensitive at the moment for anyone trying to access account areas where it doesn’t recognise emails/passwords if they don’t have an account. Again we can only apologies for your experience.

“Maisonwhite offer quality goods and an excellent service.”

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“Arrived quickly, no issues”

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“First class service, delivery and product. A stress free purchase, thank you.”

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“Great product and product delivered quickly, thankyou!”

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“Prompt service and good value.”

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“Easy to order online,very quick delivery by Royal Mail, would certainly use Maison White again.”

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“I ordered an Orla Kiely duvet set, or so I assumed, that it came with pillow cases. Not the case (?), but this was not made clear in the order. Very disappointing.”

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Thank you for your review, I am sorry to hear you feel unhappy. This was sold as 'Orla Kiely Scribble Stem Multi Bedding Duvet Cover'. Do get in touch if you would like to discuss ordering pillowcases, as we'd be more than happy to help.

“Ordering was easy and my item arrived well packed and quickly. I liked that I was able to track my order. The item I ordered was organically out of stock so I signed up for an email to be told when it was back in stock. I got the email and then was able to order my item.”

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“My item came quite quick. The of quality of the wood that made the duck was excellent. And the price was very reasonable. My Son was well pleased. I will use this company again.”

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“Another return visit. Fantastic customer service. Great selection and at a good price.”

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“Very efficient from ordering to speedy delivery. Would definitely recommend Mason White. Very pleased with the quality of the product, my granddaughter is going to love it. Obsessed with Jellycat 😊”

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“Beautiful curtains. Just what I was looking for, delivery was quick. Would certainly use maisonwhite again.”

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“Great service and lovely Orla Kiely bed linen”

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“Lovely cushions. Speedy delivery.”

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“Excellent! Would definitely recommend. Easy to order and fast delivery and product is perfect and exactly what it should be. Parcel had a lovely note inside too thanking me for the purchase. Thank you so much. Will definitely be ordering again.”

maisonwhite.co.uk 5 star review on 31st January 2025

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“The website and service was excellent. I was in a rush to order as I hadn't calculate the delivery time and I had an issue processing payment. When I re-ordered on the confirmation I realised I had not chosen the right delivery method. I called an was promptly advised what to do with an excellent operator who even pointed out what I would potentially see on my bank statement too. My order arrived as promised and my Granddaughter (4) loved the furniture and figures.”

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maisonwhite.co.uk is rated 4.9 based on 7,717 reviews