maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,718 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This beautiful duvet cover was delivered promptly by Royal Mail and with a little surprise inside, which was a kind touch. The duvet cover is soft and true to the picture and description. This was a great find at a good price. Thank you Maisonwhite.”

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“Excellent service thank you.”

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“Always a stress free customer experience. Parcel arrives well packaged and on time. Happy returning customer.”

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“prompt delivery, product in perfect condition and well packaged. Thank you for my order :)”

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“I bought a few Paddywax candles at a great price plus a couple of gifts for a nature loving friend - a hare teatowel and a ceramic acorn candle pot. Beautiful items, Packaged really nicely and great delivery. I would definitely order again.”

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“Exactly as shown on website, excellent quality, good delivery service”

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Hi Pauline Thanks so much for the great review, we're please to hear all was positive with your experience Best Wishes Maison White

“Gorgeous cushion, good delivery, would recommend”

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Thanks for much for the lovely review, we'er glad to hear our delivery partner Royal Mail completed the delivery timely. We look forward to being of service again in the future Best wishes Maison White

“Fabulous gift for my wife and works well”

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Thanks for the great review, we hope your wife loves your gift, great choice! Many thanks Maison White

“Very happy with order. Arrived as expected, clear communication and delighted with item. Thank you.”

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So lovely of you to leave such great reviews, we're please to hear you are happy with your shopping experience as well. Best wishes Maison White

“Good website, lovely towels, just not quite right for what I wanted. Would certainly look again in future. Super fast refund, very much appreciated.”

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Thank you for the great review, we are pleased to hear we offered a good service on the whole. We do have hundreds of other gorgeous wares and look forward to being of service again in the future :) Best wishes Maison White

“I bought Lachlan sad rat jellycat, I couldn't find him anywhere till I found this shop, fast delivery great customer service, I will definitely shop here again.”

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Hi Tracey Thank you for the lovely review, we're glad you found Lachlan - he is my favourite! I bagged one too :) We look forward to being of service again soon :) Best wishes Maison White

“Lovely product - very cute and as described. Quick delivery and packaged with care.”

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Hi Natasha Thanks so much for the lovely review, we're glad to hear your are happy with the product and service :) Best wishes Maison White

“Very good store.”

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“Very happy with the service orderd 2 items by mistake picked up straight away by maison white refuned for 1 straight away, item turned up on time perfect condition”

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“Excellent service”

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Hi Georgina Thanks for the 5* feedback, we look forward to being of service again in the future Best wishes Maison White

“Efficient on time, well packaged, kept informed of delivery, happy to be able to purchase Laura Ashley curtains. Excellent.”

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Thank you so much for your lovely review, We're glad you are happy with our service. The best news in the last few days is we're are now a fully stocked Laura Ashley stockist for Curtains & Bedding so we'll have all the newness landing in the next few days. We hope to be of service again Best wishes Maison White

“Very pleased with Gobfrey whale shark. Has described Good delivery”

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Thank you for your lovely 5* review. We're glad to hear you're pleased with your Jellycat purchase Best wishes Elise

“Order was processed quickly and received quickly with lots of information on status. Products received well packaged and also included a thank you card, a catalogue of other products within the range and some sweets! Absolutely brilliant will definitely use MaisonWhite again”

maisonwhite.co.uk 5 star review on 17th June 2025

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Hi Piers! Thank you for the glowing review. We LOVED the collection of Sylvanian Families you chose. We're so pleased to hear you are happy with your delivery from us and we look forwarded to welcoming you again in the future. Best wishes Maison White

“Looks a bit fake not sure I would order from this website site again . Go direct to Katie Loxton”

Helpful Report

Hi Noreen Thanks for your review. I can assure you Maison White are an authorised stockist of Katie Loxton products and only retail the products they send to us. You can check for yourself here https://katieloxton.com/stockists our postcode is OX10 6RP. Katie Loxton bags are designed to be affordable in the first place - which negates the need for a 'fake' version. Of course, if you are not happy with your purchase feel free to get in touch with on contact@maisonwhite.co.uk

“As these are galvanised steel they are great for garden decoration, I've slightly bent the wings to make them look like they are flying. The service getting these was simply the best ever. Thank you so much from one very happy repeating customer.”

Helpful Report

Hi Nicola Thank so much for your lovely review, it sounds like you've done wonderful things with your butterflies. We're glad we were able to get them to you in a speedy fashion, anything you see online on our website can be taken to the shop to be purchased or we can drop it off there to be collected. Happy shopping and enjoying your new purchases Best wishes Maison White

maisonwhite.co.uk is rated 4.9 based on 7,718 reviews