maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.87

4.9 Rating 6,552 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 6,552 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 3rd May 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed that incorrect product sent, but was resolved quickly.”

Helpful Report

Hi Zoe We're sincerely sorry for this human error, however as you said we rectified this immediately, via 1st class post. We hope you're happy with your purchase Kind regards Maison White

“I didn’t recipt the purchase yet. And “Correos” doesn’t call me or put any note.”

Helpful Report

Hello Lin We sent you the tracking link on Tuesday, if you follow this you will see the courier tried to deliver today 2nd August. But no one was available to accept the parcel. Delivery can take 5-7 days from dispatch when going abroad. And you only ordered a week ago today. https://www.royalmail.com/track-your-item?trackNumber=RS753390783GB Hope that helps Thanks Elise Maison White

“Item was much smaller than expected. Despite size clearly marked I had no idea the product came in different sizes (having bought 2much larger versions before )so didn’t check. I know that was my fault but perhaps a description of “small “ would have alerted me.”

Helpful Report

“I Bought a jellycat bunny from you, and when it arrived it was just loosely tied up in a carrier bag, so I have had to buy some tissue paper to wrap in it as it doesn’t like very nice as it is a gift for a baby shower, so I would say your packaging could be better. Thanks.”

Helpful Report

Thank you for taking the time to review. Gift wrapping is available as an optional extra, neither was there a note on your order asking for wrapping. All our Jellycat toys are sent out in an internal cellophane bag (never a carrier bag) and outer polybag or box. Not all customers are buying these toys as gifts, so without any note, it would be packaged in the standard way. Kind regards Maison White

“Lovely product although disappointed with the packaging it came in”

Helpful Report

“Great product. Slow delivery - 10 days. Poor packaging.”

Helpful Report

Thank you for your review. The item you ordered was on 'back-order' when you placed your order, which was clearly displayed on our website and your confirmation order. We send out over 150 parcels a day and have recently improved our packaging by ensuring the items are double bagged. Was yours not? How would you suggest we can improve our packaging further? Given that packaging is a waste and harmful to the environment if not carefully disposed of Many thanks Maison White

“Happy they had item but I paid extra for speedy postage and it still took 5 days to arrive”

Helpful Report

“Wasn't impressed with the way I received my parcel. It was squashed into a bag that was too small for posting & it just didn't look new.So disappointed”

Helpful Report

“I ordered two Jellycat toys. They just came in the postage bag. I mean, they could have been wrapped in some paper first? A small thing like this could make a huge difference...”

Helpful Report

Hi Thank you for your review and comments. We have been sending out Jellycat toys for some years like this with no complaints, we are trying our best to reduce excessive packaging and waste but after a small number of similar comments we have just recently started putting the toys in a cellophane bag inside the postage bag. Yours may have coincided with this recent change. Hopefully our customers will dispose of the packaging in a mindful manner. Kind regards Maison White

“Bought a peekaboo elephant by Gund. Disappointed with packaging as sent in a plain brown re used box taped at each end. After research it appears Gund products come in plastic presentation packaging. Although it had all the manufactures tags attached, it didn’t seem like a new product, one of the screws where batteries go was tarnished. The product is a gift and was cheaper than elsewhere which was a good point, couldn’t fault the speed of delivery which was excellent, the presentation let it down.”

Helpful Report

Hi Dennis, we have sold a significant volume of these products and this is the very first and only complaint. I can assure you this is a genuine Gund product which comes to us in the box supplied, from the official Gund supplier, it was not a reused box, you will find it has the manufacturers SKU barcode on the box. I have never seen these products come in plastic presentation packaging, I think they would be copies. If you are not happy with the product you can return it for a refund. No quibble

“The soft toy I ordered arrived in a dented cardboard box. I would have hoped for it to be presented slightly better, as it was not even wrapped and could have easily been damaged.”

Helpful Report

I am sorry for the condition of the box you received, unfortunately sometimes the packaging gets damaged in transit but it is rare, it is not a fragile item, however we take your comments on board and will double pack these items in the future. Thank you for taking the time to review, your comments are most helpful in helping us improve.

“Poorly packaged. Seemed okay inside but bag was all torn. Made me question the authenticity of the product.”

Helpful Report

“My items arrived in the time expected and I am very happy with them. The only criticism I would have is the packaging was poor just a plastic bag no other wrapping.”

Helpful Report

Thank you for your comments, we try to keep transit packaging to a minimum to conserve waste, but items are secure and safe in the transit postage bag. Additional gift wrapping is offered as an option at checkout.

“Turn around time was good. For fairly expensive cuddly toys the packaging they arrived in was awful. An old cardboard box with the toys just stuffed in with no bag or protection. For a company that presents itself as higher market, I found there presentation very disappointing.”

Helpful Report

I am sorry you were not happy with the packaging. We send out books in new cardboard boxes as we find they better protect the product in transit. We try and keep our packaging to a minimum to conserve plastic waste. All boxes are completed sealed to ensue the products themselves are protected without the need for any unnecessary packaging. If any particular presentation is required, for instance as a gift, we are happy to oblige if requests are made on the order.

“Happy with elephant but Jellybean toys have always been purchased including a colourful bag for storage and this just arrived in polythene? Would appreciate the toy bag that goes with it thanks Lin Taylor”

Helpful Report

Thanks for your review, I think the bag you are referring to is only available with purchases direct from Jellycat, unfortunately Jellycat do not supply these bags to their stockists.

maisonwhite.co.uk is rated 4.9 based on 6,552 reviews