maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,113 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for 24 hour tracked delivery , no tracking number given when order dispatched and arrived with 48 hours not 24 . Not happy with delivery.”

Helpful Report

A bit harsh! You placed your order at 7:04pm on the 8th, it was dispatched on Friday the 9/11 Tracked 24 and according to tracking link https://www.royalmail.com/track-your-item#/tracking-, results/QJ210265983GB delivered on Monday 12th at 11:19am, that is 1 working day. I apologise if you did not receive the tracking notification it is supposed to be automated by Royal Mail, I wil take it up with them.

“Received an incorrect item, left a voicemail, no one has got back to me.”

Helpful Report

Hi Angela I am sorry to learn of your complaint via this review. We do not have a record of any messages received on our answer phone. Can you email us at contact@maisonwhite.co.uk with details of the item received so we may look into it. Thanks Ron Maison White

“There is a hole in the back of the unicorn. Too sad, I found the hole after I removed the tag. If not, I would return it.”

Helpful Report

Never received any email from you to advise of the fault which could have been easily rectified. If the item is faulty you can still return it regardless and I can send you a new one.

“Sorry I was not quick enough to press the stars. It’s was a first class service and I was well pleased with everything.”

Helpful Report

That's fine Patricia, most people read the negative reviews, so all good. You can leave 5stars on your next purchase :)

“The company basically refused to exchange a part of my order unless I paid to return as well as pay for extra postage for new item! I have NEVER had to do this with any other company - the replacement item would be sent free of charge if I already paid postage once, then paid to return the item that wasn’t suitable. So I kept it and will not be shopping here again”

Helpful Report

Dear Jenny I am sorry you were not satisfied. But to clarify your original order was sent to you free of post, you did not pay for postage. You wanted to return one item, as you did not like it, (there was nothing wrong with the item) so naturally the cost of the return would be at your expense. I offered to refund you for that item and merely informed you that given the replacement order value/item would fall below our free post threshold of £15 you would incur the postage fee for the new order. I cannot see why under these circumstances you would expect the vendor to foot the additional postage expense to send another item to you. Kind regards Ron Maison White

maisonwhite.co.uk is rated 4.9 based on 8,113 reviews