maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,106 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my package yet, it says it has been returned to Maison White but I have not been contacted about this and not received a refund.”

Helpful Report

You give a 1 star review and then you subsequently send us an email, if you check your order there is an incomplete address which explains why. How are we supposed to know to make contact with you? We have not received the return yet hence no refund. Not happy with your review at all! Totally unfair. Best wishes

“Well packaged,delivered on time.”

Helpful Report

We have high expectations but… 😂😂 Hopefully this was supposed to be more than one star. Do let us know if there was any issues that meant we only got the one Best wishes Maison White

“Not good customer service I found rude on email”

Helpful Report

Thanks for your review. Here is the conversation: to be 100% transparent. Your email: Hi there I’ve just received my jellycat order and I’m not very pleased around the quality of it I paided £25 for this including postage and the quality compared to my jellycat I brought on jelly website is different to one I’ve brought from you the tail don’t sit still and ain’t tags ment to be on rabbits ear? I’m really confused and it’s different and head is much bigger then one I’ve brought on jelly cat website and the ears sit differently then the other one I brought on jellycat website ? I’m not very pleased with it coming like this and also you can see the head is bigger then my grey one I’ve brought on jelly cat sight , All compared to my grey one and you can see ears don’t sit different then my grey one. It’s very upsetting knowin I’ve paided alot just for this one pink jellycat I really wanted and yet it’s come like this? In this quality is there anything you can do? To help as I’m not gonna be £25 pounds out pocket for you sending something like this Thank you for your company help I won’t leave review on your company till this sorted:) Our reply: Hi Ruby There will be some differences/variations between Jellycat items as they are hand made, they are not carbon copies, they all have their individual quirkiness and personality. Tags - Jellycat changed the fastening of the tags recently to get away from using plastic, so all new Jellycats now come like this. I can not see any actual faults in the item from the images you have sent, but if you are not happy with your purchase you are welcome to return it. Kind regards Ron Maison White Your reply: Thanks for your reply back , but said nothing about it being copies! If you read the email I’m referring to my grey one this pink one I’ve brought from you guys is the head of it and the ears it gives me pure ODC with it being like that I can’t send back as I’m ill at the moment I’ve not being feeling well and it’s not that I think you need to state the tags are different on each one and put that in mind on your online I will not put bad review or anything on your business as it’s not fair but what you don’t get is I’ve paided £25 ! For it and I’ve got it like that I understand you see no fault in your eyes but I do as a customer and collector of jellycat London teddys I’m not happy but unfortunately I’m gonna have to deal with it but future referee please state tags are different ect thank you

“Didn’t arrive in time for Christmas, paid for postage and took 15 days to arrive! Cannot blame Royal Mail for that kind of delay.disappointing service..”

Helpful Report

I am sorry it didn't arrive in time as did not 100's of other parcels DUE to the Royal Mail chaos, you ordered on the 13th December we despatched on the 14th (pretty prompt given the season) you paid for the mandatory postage charge on an order value of £18.50, can't believe your comment "cannot blame Royal Mail...service."

“You blame Royal Mail but there is no compelling reason to have used them! Ruined Xmas”

Helpful Report

Who do you think would have coped with the volume of Royal Mail parcels, the knock on effect disrupted all courier services as they could not cope! Furthermore you had the choice to purchase or not or select by courier, but YOU opted for Royal Mail aware of the situation, I am sorry if it "ruined" Christmas for you, the chaos of dealing with hundreds of customer complaints ruined Christmas for us too!!!!! Fortunately most customers are reasonable and understand this!

This is impressive - If not having the 2 gifts that you purchased, knowingyl, with Royal Mail as the postage option (you selected)- which arrived on the 23rd December (9days after dispatch) "ruined xmas"... Then we can only feel truly sorry for you.

“Never got until after Xmas”

Helpful Report

Sorry for the late delivery which was due to the Royal Mail strike chaos, hardly our fault, we had to field hundreds of customer complaints, which ruined our Christmas! But thanks anyway!

“Very very very late. Communication very poor.”

Helpful Report

Yes very late due to the Royal Mail strikes!! Hardly our fault, and was widely publicised on our website and in the news. I can not see how you can say communication is very poor as we replied to your one email promptly! Very unfair review!

“Took 13 days to arrive I ordered a wise man duck and received 2 toys not the ornament I was expecting tried to contact company but so far no reply. It was meant to be a Xmas present which meant I had to get another gift”

Helpful Report

Thanks for your review You did email us, and we replied within minutes! Which you responded. Your email goes as Lynne Reed not Gillian as per your email We have just replied to your 2nd email explaining how to return the incorrectly received items. Kindly don’t accuse us not replying. When we did. Also the time it took to arrive - this is down to Royal Mail. We cannot be in control of the strike action and the additional post. But once again we apologise for the error. And have contacted you by email on how we can help rectify.

“Item ordered on the 5.12.2022 still not received two weeks later”

Helpful Report

I can see from the tracking that your order was finally delivered on the 19th December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“I’ve still not received the order which is a Christmas present. Not the fault of this company but no option to select a different carrier to Royal Mail.”

Helpful Report

Hi Michaela Thank you for noting not our fault. There is the option for you to choose by courier. Merry Christmas!

“Still not received item.”

Helpful Report

I can see from the tracking that your order was finally delivered on the 17th December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“I can only give it 1 star as I still haven’t received the order I made on 6th December. Let’s hope it comes for Christmas.”

Helpful Report

“Be very wary ordering goods at this time. I paid for Tracked 48 hour delivery as the advice was free delivery took longer. Maison white advised me the items had been dispatched but a week later Royal Mail tracking service still haven't registered receipt. Very disappointed and hoping goods will turn up in time for Christmas.”

Helpful Report

Thanks for your review. Yes everyone should be wary ordering goods at this time. It's not our fault. We are not on strike. We advised you when you purchased and on every email, and I'm sure you would have seen or heard the news about the strikes. You paid for 2nd class post, we sent it via Royal Mail T48. We use Royal Mail and whilst most customers seem to understand the current situation, we know some find it too much of a disappointment and need to lay blame on us. Thats fine, but lets be clear the delays are because of Royal Mail. We have dispatched your order and they do have it, due to the strikes (during the busiest season) they have yet to scan 100,000s of parcels. You are not alone with this. Best wishes

“Not yet received my order - has it been passed to a courier? If so, which one?”

Helpful Report

“The item wasn’t described correctly and Made to look bigger than it was really disappointing”

Helpful Report

Thanks for your 1 star review. I cant think why you felt it doesn't live up to its description. These are supplied by Jellycat themselves. If you are not happy with your purchase you can return it. --- Snuggle up with Sweater Sausage Dog Pink. This caramel softie has big floofy ears, a waggly tail, and a soft rose knitted roll-neck jumper to keep those diddy front legs nice and warm! £22.95 SIZE H14 X W7 CM SAFETY & CARE Tested to and passes the European Safety Standard for toys: EN71 parts 1, 2 & 3, for all ages. Suitable from birth. Hand wash only; do not tumble dry, dry clean or iron. Not recommended to clean in a washing machine. Check all labels upon arrival of purchase.

“I haven’t received my item yet”

Helpful Report

“My order has still not arrived.”

Helpful Report

“Not recieved yet. Royal Mail passed from one to another so still waiting. Not happy with delivery process”

Helpful Report

Thanks for leaving a 1 star review and giving us a chance to explain, this is the first we've heard from you about this. We have tried our best to make customers aware of something completely out of our control, it has also been widely publicised on news outlets and on the radio - Royal Mail strikes are causing havoc on deliveries up and down the country. We dispatched your order with speed but sadly the strikes have thrown a spanner in the works which has meant your parcel has been caught up in this I appreciated you must be very disappointed to not have received your parcel a week after ordering via 2nd class post but its not something we have any control over. You can see on the tracking https://www.royalmail.com/track-your-item#/tracking-results/JH703392217GB we dispatched on Tuesday and the Thursday & Friday were strikes, no parcels were being processed

I can see from the tracking that your order was delivered on the 2nd December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“Not worth the money very disappointed really not happy with it won't last long it was not cheap”

Helpful Report

Hi Janet Thanks for the review I’m sorry to hear you’re not happy with the product you purchased. We of course accept returns for items customers do not wish to keep. These just need to be new and unused. Kind regards Elise

“I am still waiting for my delivery that was ordered ages ago”

Helpful Report

Hi Marie Thanks for your feedback We haven't heard from you about your missing parcel? We unfortunately don't know if we have been let down by Royal Mail delivery service/times unless our customers let us know. I can see the tracking states it was at swindon on Saturday. Unfortunately it looks like the strikes have had a knock on affect of their services. The aim of a strike is to create havoc and it seems this is the case. So whilst we dispatched your parcel 30th, it does look like its been delayed as we would expect delivery to have occurred by now, in normal times. Hopefully the tracking will have a more positive update for you in the next day or so. If you do not receive your parcel soon, do get in touch by emailing us - you can simply reply to any one of our emails or contact@maisonwhite.co.uk and we will gladly chase this up for you. Many thanks Elise

maisonwhite.co.uk is rated 4.9 based on 8,106 reviews