maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,778 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful Christmas decorations, well wrapped and delivered quickly So much so I placed a second order.”

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“I ordered the ‘on the piste ‘ mugs to bring back happy memories of family ski holidays, from before Coronavirus. The prompt service was excellent. Thank you”

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“Perfect! Stocked the item I wanted at the lowest price, with free delivery. Fast delivery also!”

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“Just perfect, thank you.”

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“Bought some Ted Baker towels at a great price. Delivered very promptly, customer service and communication excellent. I wouldn’t hesitate to buy from Maison White again.”

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“Always purchase Jellycat toys from Maison White - fast, efficient delivery.”

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“Excellent”

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“GREAT PRODUCTS, GREAT PRICES, GREAT COMMUNICATION, A++++++”

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“Beautiful scarf and came with a gorgeous gift bag. Really fast delivery and I know my mum will love it for Christmas xx”

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“Excellent service - item in stock and dispatched really quickly- thank you xx”

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“Excellent service, will certainly be using Maison White again”

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“Kept up to date on delivery timescales. Parcel later than told, but understandably so given COVID lockdown.”

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“very fast delivery under current circumstances and very happy with my item.”

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“Quick delivery & great prices - would recommend!”

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“Quick delivery”

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“I was very pleased with the packaging and speed of delivery and even more important the lovely duvet cover. I have been wanting this for some time but it was too expensive on other sites. Thank goodness I found you. It is a treat to myself for my birthday on the 11th so looking forward to snuggling up. Thanks again.”

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“I had to ask for a replacement product and sent an email on a Sunday morning at about 7am. By 8.30am, the issue had been dealt with and a replacement is being arranged. The lady I messaged was lovely and very helpful and I now understand that they are a small family company. So great to find a company where the customer Is at the centre and I shall be using their website frequently now.”

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“Very prompt service. My items arrived in the promised 2-3 working days and when I realised that one item was not the one ordered, they immediately switched and sent me the correct item by within 48 hours. Very friendly and helpful staff, particularly in the warehouse.”

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“I received curtins thank you I am disappointed with the curtins as they are very light and unfortunately I have disposed of packaging so I can’t return the curtins Kind regards Mary Mcelligott”

maisonwhite.co.uk 3 star review on 6th November 2020

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Thanks for your response. The curtains your purchased (cath kidston mimosa) are described and images provided about how they look. They are not black out lined, so will be light, in colour and weight. As our returns process describes, product packaging which forms part of the product is needed for resale, therefore required for a refund. However we did not hear from you prior to receiving this comment. Kind regards Maison White

“My 1st purchase fro Maison white & definitely won't be my last. Great products & such a good variety. Quick delivery too. Thank you 😊 & stay safe 🌈”

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maisonwhite.co.uk is rated 4.9 based on 7,778 reviews