maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,723 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really impressed with this company. They value their customers and provide a personal service. They can be easily contacted, no virtual assistants here. My item was dispatched within hours of placing the order and arrived the next day really well packaged. Great choice of delivery options; I was glad to be able to choose Royal Mail safe place delivery. I can see from the website that there are lots of lovely items and great brands. I'm so pleased with my Really Big Jelly Cat Bartholomew Bear.”

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“Excellent service, products came quickly and are really good quality. Would definitely order from Maison White again”

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“I can always rely on this excellent company!”

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“Wrong size duvet set sent. Have had to return and replacement will not be sent until received so not the best experience so far.”

Helpful Report

Hi Corinne I am sorry you felt the need to leave the poor review before we were able to fix the issue. Most if not all companies require products to be returned for exchange or refund. I’d have hoped you found us swift with communications and action to fix our error (we are only human). And we have accepted the fact that you had opened and use the product (bedding) before you realised our error. (Which we now cannot sell this product on as it’s used, but hey ho!) Again our apologies for your experience. Warmest wishes Maison White

“Prompt delivery,well packaged,product as stated”

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“Quick delivery, very happy with the product too.”

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“Easy to use website. Speedy delivery. Great job 👏”

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“Amazing service, the gift wrapping was fabulous and the order came in no time at all!”

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“I am so so impressed with maison white products and website! My daughters 1st birthday is coming up and she loves the jellycat bunnies. The sale prices are amazing as other retailers sell them and they are really costly. I ordered two I can't wait for her to see them on her birthday! The bunnies arrived promptly, packaged nice and neatly and I was updated consistently on the delivery process. I will be ordering from them again in the future and will tell friends and family for sure 😃 a big thank you to the team!!”

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“Very pleased with the service - what more can I really say”

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“Excellent service, speedy, packed with care and communication fantastic. Good value product too”

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“Fantastic service. I asked a question before purchase and it was answered within the hour. I placed my order and it arrived on time. Extremely happy with my product will definitely use this company again.”

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“Very prompt efficient service. Prroduct ordered was of very good quality and very well packaged”

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“Ordered vintage toy car one afternoon and it was delivered the following day on 2nd Class tracked mail! Extremely pleased with my purchase and super customer service.”

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“Great service thank you”

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“Happy with my products and quick delivery.”

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“Beautiful product, exactly as described. Quality material. Very happy customer.”

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“Thought you were very good. Product arrived in excellent condition”

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“Quick efficient service can highly recommend.”

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“The products were great but there were several weeks between ordering & being told a delivery date.”

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Hi Mark Thanks for the negative review, the available date was noted on the product at the time you ordered and on your order confirmation, so I do not understand your review!

maisonwhite.co.uk is rated 4.9 based on 7,723 reviews