Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

maisonwhite.co.uk Reviews

4.9 Rating 6,520 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

Company Reviews

Product Reviews

4.9

Based on 6,520 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 1st April 2024

maisonwhite.co.uk 5 star review on 1st April 2024

maisonwhite.co.uk 5 star review on 29th February 2024

Lindsay MacGregor

maisonwhite.co.uk 5 star review on 29th February 2024

maisonwhite.co.uk 5 star review on 29th February 2024

maisonwhite.co.uk 5 star review on 29th February 2024

maisonwhite.co.uk 5 star review on 29th February 2024

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item is nice but it came with four legs which had to screwed in. One of the four holes for the legs was too big so I had to improvise and fit it with superglue which is not an ideal solution. Was looking to buy another footstool but will now buy from elsewhere.”

Hi Rajesh Thank you for your review, it is unfortunate that we have had to learn of your issue via this review as we have not had any other form of correspondence from you. We would of course been more than willing to rectify the issue had you contacted us in advance but now that you have made your 'improvised solution' we are sadly unable to assist you in any way. Kind regards Maison White

“Error from original order, resolved but expected better service as it was their initial error.”

“Disappointed it was on back order for so long and had to wait over a month for delivery”

Thanks for you review, we are sorry you felt the need to leave 3 stars You were informed prior to ordering this item was on back order, which was shown on the product page, there was a slight delay in it coming in from the supplier, and as you had called us many times for updates we knew how much you needed it, and we sent your order 1st class. We hope your grandaughter is happy with your order now you have it! Best wishes Maison White

“Quality of item lovely. Disappointing packaging.Arrived in a plastic bag in a plastic bag. As giving as a gift I expected the same packaging as I received when I bought the item from Selfridges last year. Prompt delivery was positive.”

I am sorry to see you are not happy with the way you received this item. However in the 80,000 plus Jellycat toys we very rarely receive such comments I can see you ordered a 2 soothers, which retails at £17 and £18 each plus postage from many suppliers, including . You purchased this at a discounted price for £13.60 £14.40 plus your postage option. It is a gorgeous gift for new arrivals. However, we do not say nor do we imply that we supply these in boxes or as a wrapped gift, we sell items which can be gifted or kept personally, we do not know if the purchaser is going to gift it or keep it. I would also like to highlight the expense at packing every one of these lovely toys as a gift wrapped or boxed items, we would have to massively up postage costs and packaging costs, therefore the cost to you, making this lovely toy you recently purchased far more expensive. The majority also do not want this therefore the waste would be a huge burden. We find our customers who receive their items in the post, particularly when addressed to themselves, arriving as we send them – packaged so the item is well protected. This way they do not get damaged or wet from the journey they make, also we restrict the amount of packaging to a minimum so there is less waste going into landfill. The packaging components we use are all recyclable. They also then have the freedom to keep or gift the item/s as they please at their leisure. Having said all that, we thank you for taking the time to let us know your comments.

“The item could have been packaged a lot more attractively. The bunny was stuffed into a plastic bag and was squashed up. Not impressed with lack of care. It could have been presented in a box for extra protection and better presentation.”

Hi Meryl Thanks for your review I am sorry to see you are not happy with the way you received this item. I can see you ordered a Bashful Toffee Puppy, which retails at £18.50 plus postage, it is available at this price from many suppliers. You purchased this at a discounted price for £14.80 plus your postage option. I would like to highlight the expense at packing every one of these lovely toys as a gift wrapped or boxed items, as you suggest, we would have to massively up postage costs and packaging costs, therefore the cost to you, making this lovely toy you recently purchased far more expensive. The majority also do not want this therefore the waste would be a huge burden. We find our customers who receive their items in the post, particularly when addressed to themselves, arriving as we send them – packaged so the item is well protected. This way they do not get damaged or wet from the journey they make, also we restrict the amount of packaging to a minimum so there is less waste going into landfill. The packaging components we use are all recyclable. They also then have the freedom to keep or gift the item/s as they please at their leisure. We can assure you we care for the items we sell and very rarely recieve such comments. Having said all that, we thank you for taking the time to let us know your comments.

“Curtains a bit thinner than I hoped and the two curtain hems are not even when drawn.”

“I was pleased that the three Jellycat bunnies I ordered arrived quite swiftly so thank you for that. I was however very disappointed with the smaller Cottontail bunny and was about to contact you about it. I have bought a lot of Jellycat bunnies over the years from various different places and have always been very happy with them. Most were for presents. This bunny isn't one that I would have chosen at all. You can't see where his eyes are and it just looks like it's face wasn't very well made. I know sqiffy features add character usually, but this doesn't I'm afraid. For the money, I think this bunny shouldn't have passed quality control. This bunny is a present for my Grandson, the other smaller bunny is for his brother. They are bunny mad. I wonder if you would be prepared to send me another Cottontail bunny on this occasion please as I am anxious to send the bunnies to both of them as soon as possible. I am a loyal customer of yours and will certainly buy from you again. Thanking you in anticipation. Kind regards Debbie Rogers”

Hi Debbie Thanks for your review, it would be much simpler to email this. We would appreciate you emailing an image of the cottontail you have recieved to contact@maisonwhite.co.uk so we can take a look. The Cottontail bunny has a longer fur so the small bunny's are much fluffier. They are not exactly like the regular bashfuls I'm afraid, due to their unique fur. I note you have left an equally poor review on the product. But was happy with our initial service? Maison White.

Hi Debbie in case you get these but not our emails. We have replied but they may have gone to your junk mail.

“Well packaged. Overpriced”

“Speedy delivery, was a bit disappointed with the item itself. I ordered the jelly cat tiger bag and it looks like it has no eyes. There’s fire covering the eyes entirely and when I try to brush it away it won’t stay. Not a lot I can do about it.”

Hi Greta Thank you for your review, I am sorry to learn you are not happy with the product (not our service). I have forwarded your comments on to Jellycat for their information and response. I will let you know when I hear back from Jellycat. Kind regards Ron Maison White

“Products I purchased (3 stuffed toys) were a great price and delivered in a reasonable time. My issue was with the really poor packaging however as they were simply all squeezed into one small plastic gab and then squeezed into an outer plastic bag. Has taken quite a few days to get them looking ok which is a shame as they were gifts”

“Lovely picture, but poor framing, gap on upper right side of frame.”

“This is a nice gift but I was expecting the name to be embroidered, rather it is just stuck on and looks cheaply done”

“Website simple to use but postage was pretty slow and expensive. Doubt I'll use again.”

Hi Lee Thanks for your review You opted for 2nd class delivery, you ordered on Saturday and your item was dispatched on the Tuesday (given it was Black Friday and we are a small business, we were extremely busy) Postage is charged with what it cost us. And your item was delivered 2 days later https://www.royalmail.com/track-your-item#/tracking-results/32048549100010F68BEA4 I am sorry to hear you are not happy with our service Kind regards Elise

“Lovely product... But having spent it's time traveling through the English postal system only in a plastic bag... It wasn't in the greatest condition when it arrived.”

“A little disappointed that the sizes not shown of the cushions I ordered as they arrived and are minuscule. However, they ARE good quality and can use them. Delivery was good but not exceptional, took longer than expected”

Hi, Thank you for taking the time to leave a review. O am sorry to learn of your dissappointment , but the size of the cushions are clearly listed on our website. You placed your order on the 2/11 (Saturday evening) by economy shipping, your order was dispatched on Monday the 4th and delivered on the 6th November, which is 2 working days! I am sorry you feel this was longer than expected. Kind regards Maison White

“I was actually sent the wrong packet of wax melts, which wasn't ideal. Also the choice was limited on site, which was frustrating. The order arrived in a timely fashion and the site was easy to navigate.”

Hi Phoebe I am surprised to have received your review as we have no other communication from you, and if there was an error it could have been easily rectified. This is a new range of products just in which we are building on as they are selling very fast. Best wishes Maison White

“I wasn't that impressed with the bunny. I thought it looked second hand. But it is for my grandson,s birthday. So i really hope he likes it. From Janet .”

Hi Janet I am sorry if you are not entirely happy with your purchase, but I can catagorically assure you it is not used or second hand in any way. We are one of Jellycat's permier stockist and all products sent out are brand new. I am surprised to read your comments via a review as we have no record of any complaint via email or otherwise. If you are not happy with your purchase you can always return it for a refund. Kind regards Maison White

“Ordering was no problem and the item was delivered quickly. However, the return process was not so good. Having never ordered from you before, I sent the item back plus email to say it was on the way (as per your policy), but was disconcerted not to get a confirmation of this. Having heard nothing at all for a couple of days I emailed again to find out what was happening. I then got a response plus refund. I would suggest better communication when someone requests a refund. It’s a gamble ordering from an unknown company online & good communication is essential throughout the whole process, the earlier the better.”

Thank you for your review. I am sorry for your experience, I have looked to find your emails and found them in our junk folder. We refunded you for item on the day received, and a refund confirmation email will have been issued to you by our system at the the same time. I hope you can see from our review profile that you are in safe hands with Maison White. Kind regards

“The jellycat octopus arrived in reasonable time. My main issue was the packaging. This was an expensive soft toy at 45 pounds. It was squashed into the smallest plastic bag it could possibly have fit into. I mean literally rammed. This toy had external bits that needed to be carefully packaged or could result in damage .I buy directly from jellycat usually. They generously package items and use a dustbag. I will stick to jellycat.com for future purchases.”

Thank you for your review. The toy was shipped to you in the bag that it arrives to us from Jellycat as this item is individually packaged, and then packed into an outer postal bag. I am sorry you were not pleased with our service on this occassion and we will take your comments on board. Unfotunately the Jellycat dustbags are uniqiue to Jellycat they do not supply them to stockists. Kind regards Maison White

“Good quick service”

«
1
2
3
4
»

maisonwhite.co.uk is rated 4.9 based on 6,520 reviews