Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.89

4.9 Rating 4,925 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

4.9

Based on 4,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 1st January 2026

Brian O

Louis Copeland And Sons 5 star review on 19th December 2025

Martin Jordan

Anonymous

Anonymous // 01/01/2019

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English

“First class service. Prompt and efficient delivery service. Professionally packaged”

Helpful Report

Posted 6 years ago

Hi John, Thank you for the review of our service. If there is ever anything we can help you with in the future please do let us know. Kind regards, The web team.

Posted 6 years ago

“Very good will definitely use you again and recommend to my friends. Lovely top”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for recommending us to your friends. As a homegrown Irish business word of mouth is very important to us so your kind words really are appreciated. Kind regards, The web team.

Posted 6 years ago

“The Hiltl trousers arrived on time and beautifully packaged. It was a gift and made a great first impression. Unfortunately the pants was a much slimmer fit than one previously purchased. This was a pity, as I had taken the time to phone and enquire if they were the same before I placed the order and I was assured that they were. My ‘lovely man’ had not gained weight and a tape measure confirmed that the pants was narrower all round and longer in the leg! Thankfully the seam at the back was easily opened and a night at the sewing machine solved the problem.”

Helpful Report

Posted 6 years ago

“Absolutely delighted with my order. Completed promptly and beautifully wrapped. Thanks.”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for your comments, presentation is everything and we are glad you liked it. Kind regards, The web team

Posted 6 years ago

“A very pleasurable shopping experience with Louis Copeland from start to finish. So pleased with the quality and value of my Brax purchase that I placed a second order immediately.The fact that alterations could be stipulated free of charge, for an online purchase,was also a surprising bonus.Package arrived quickly with impressive packaging.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your words. We operate with in house tailors across all our stores and wish to bring that personalisation to clothing to our online customers as well. We hope to look after you again soon. Kind regards, The web team

Posted 6 years ago

“Great products, good prices, quick delivery and fantastic customer service. Many thanks especially to Aideen who was really helpful when something was out of stock.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your comments about Aideen, we will pass these on. Kind regards, The web team

Posted 6 years ago

“The above rating is not fully reflective of my experience, I would rate the clothing and offers as Good/Very good and communication as good. However, in the last c. 24 months I have made a number of online orders and on 3 occasions, items that were indicated as in stock - ultimately were not. Where I was informed only after I had paid and awaited delivery. The last instance just last week, saw me order 3 items and 2 of the 3 were out of stock. If I had known the items were not in stock, I would not have proceeded with my order at all. The sales staff are very personable and customer service is clearly something very important and I do regret giving the rating above. However, the issue happening once, that’s ok, twice - somethings up and the 3rd time, well clearly something is wrong in the state of Denmark. I had a friend of a friend some years ago that I had heard stories from that the sales assistants in LC had very very light fingers. I would hope there is no truth to that, but frankly how would one explain the apparent disappearing stock otherwise. In a nutshell - you cannot trust the online shopping experience as a live stock portal. Overall - I buy lots of suits and clothes in LC so I’m happy with the shops/clothes just the online needs an overhaul. Dave N”

Helpful Report

Posted 6 years ago

Hello, We are sorry you were affected in this way with your last few orders. I can assure you the staff here are certainly not light fingered, the issue has arisen due to the implementation of new live stock system changes, we are transitioning to a new website before the end of this year with a new stock system so that we can dramatically improve the online service operation. Unfortunately when operating in a live environment technical issues can occur and although we try to mitigate this with more frequent stock takes , issues that happen during sale particularly can be problematic. To be affected the number of times you have has been particularly unlucky. We are pleased to say that the majority of these issues should be resolved with the implementation of our new systems before October this year. The new online system will not take payment until the orders have shipped and as you mentioned the online system is in the process of being overhauled, hopefully to your satisfaction in the next few weeks. Kind regards, The web team

Posted 6 years ago

“Top class brands backed up by first class service”

Helpful Report

Posted 6 years ago

Hi Peter, Thank you for your comments. much appreciated. Regards, The web team

Posted 6 years ago

“I ordered a jumper from the LC online store and LC came back to me and said the item was out of stock and offered to give me the same discount of 50% on new stock of the same brand, when the new season stock arrives. Now that is looking after your customers.”

Helpful Report

Posted 6 years ago

Hello, We are transitioning into a new system and unfortunately some technical errors have occurred during this time with stock. When this happens we always try to look after you as best as we can and we are glad that you were happy with this resolution. Kind regards, The web team

Posted 6 years ago

“Great selection, great price, beautiful products and wonderful packaging. Great gifting idea with your packaging.”

Helpful Report

Posted 6 years ago

Hello, Thank you for the review of our products and packing. Everyone enjoys a treat every now and again and our ethos is that whether its a gift for yourself or someone else it should be packaged the same! So we are delighted that you enjoyed it. Kind regards, The web team.

Posted 6 years ago

“Good, easy to use Web site and order process. Item ordered is good quality, delivered promptly and packaged well.”

Helpful Report

Posted 6 years ago

Hi Martin, Thanks a mill for the review. Your feedback is greatly appreciated. Kind regards, The web team.

Posted 6 years ago

“Excellent customer service experience. Quick reply to email queries.”

Helpful Report

Posted 6 years ago

Hi Colm, Thank you so much for the review. We are delighted to hear of your excellent customer service experience. We believe that communication is the key to success and as such endeavor to reply to all emails in a timely manner. If there is ever anything we can help you with in the future please do let us know. Kind regards, The web team.

Posted 6 years ago

“Super service , next day delivery, great that no plastic used in shipping and presentation and box was very on brand”

Helpful Report

Posted 6 years ago

Hello, Thank you for the feedback. We aim to get our products out to our customers in a way that is speedy, reliable and in line with the ethos of our business, without having a negative effect on the environment. We are investigating more eco-friendly options to pursue in the very near future. Kind regards, The web team.

Posted 6 years ago

“Top class.”

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Posted 6 years ago

Hello, Thank you for the review. Kind Regards, The web team.

Posted 6 years ago

“Excellent level of service provided by the team. The website and online facility is easy to use.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for the feedback. We are delighted to hear you are a fan of our service and found it simple to use. Kind regards, The web team.

Posted 6 years ago

“Excellent product, service and delivery”

Helpful Report

Posted 6 years ago

Hello, Thank you for your comments, we are glad you liked our service. Kind regards, The web team

Posted 6 years ago

“Online order, beautiful presentation, nice box etc, the order was for me but would have made a great gift due to the box and wrapping.”

Helpful Report

Posted 6 years ago

Hi, Thanks for your comments, we have invested a lot of time into our packaging, we want to make sure that it is recyclable but we are aware that some people may prefer a less is more approach so are looking into some eco packing options. Kind regards, The web team.

Posted 6 years ago

“I have been impressed by the quality of the company's own brand products, which are comparable to high-end ones. Hence I have purchased a couple of shirts to test. The eCommerce team is extremely prompt and helpful. Many thanks.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your comments, the Louis Copeland brand clothing is really top quality and we hope you agree with us when you try the shirts on. Kind regards, The web team

Posted 6 years ago

“Simple process and fast delivery!!!”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for the review. Kind regards, The web team

Posted 6 years ago

“Very good website - very easy to navigate ! Once I placed my order - the follow up responses were excellent- allowing me to easily track my purchase ! I don’t usually buy clothes online - but I would have no hesitation in using the online site again !”

Helpful Report

Posted 6 years ago

Hi Brendan, Thank you so much for your in-depth review. Our web team's main goal is to keep a continuous flow of communication with our customers so they are up to date with the processing of their parcel. I am delighted to hear this made the experience an easy one for you. If there is anything we can do to help in the future please do let us know. Kind regards, The web team.

Posted 6 years ago

Louis Copeland And Sons is rated 4.9 based on 4,925 reviews