London Serviced Apartments Ltd Reviews

Name: London Serviced Apartments Ltd
Address: Suite 13, London, London Borough of Waltham Forest
Rating: 4.53

4.5 Rating 239 Reviews

90 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

Metrics

Info

4.5

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

Visit Website

Write Your review

Tell us how London Serviced Apartments Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

London Serviced Apartments Ltd 5 star review on 12th August 2024

IMADE OMOLE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole booking process was very comfortable and professional. All feedbacks were sent very quickly. Our manager Anastasija was very helpful by email and also Roy who was in touch by WhatsApp. The apartment was very well equipped with all necessary amenities. The location was very very nice in Victoria, 5 mins walk from the Buckingham palace. The only issue that I would pay attention to is the fact that there was construction in front of our building that nobody from the booking team either knew about it or informed us. It was noisy and disturbing when we opened the windows. However, we didn’t stay in the apartment during the daytime, so in general we were absolutely happy with the apartment and its location. Anastasija also was very kind providing us complimentary late check-out (2 extra hours). I will definitely recommend London Serviced Apartments to my friends as a very professional and effective platform to find an apartment in London.”

Helpful Report

“Our agent Bonnie was professional, efficient and friendly. The appartment was clean, pleasant to be in and in a top location. We had an issue with a bathrooom plug which was dealt with swiftly. The overall experience met all expectations and achieved that feel good factor. I will continue to recommend London Serviced Appartments to all.”

Helpful Report

“Special thanks to Ana, everything I asked for, was dealt with efficiently and promptly...she was most helpful through the whole process of quoting, booking and invoicing. Booking form was easy to fill in. I know our Japanese guests have stayed at Queen Street City of London lots of times before, so no doubt our next guests coming to London next month, will have a good stay!”

Helpful Report

“The booking form contains certain clauses in the declaration section that are unusual. It indicates the requirement for a late check in fee which is very alien and unfriendly. The fact that your card details are required while filing the form make me wonder how you can make payment and still be charged a late check in fee. Providing my card details without the booking being confirmed is also of great concern considering the security of my card information. I have not occupied the apartment itself yet so I am not even sure of the quality and standard of accommodation.”

Helpful Report

“Great amenities, clean apartments, prefect for temporary home. The location is amazing close to everything you need. Staff are extremely friendly and helpful.”

Helpful Report

“I had an outstanding experience with this booking service, and Bonnie Scott, in particular, provided exceptional assistance throughout. From the beginning, Bonnie was prompt, polite, and accommodating, ensuring I had all the necessary check-in details for my stay. Her friendly and attentive nature made me feel valued as a customer, and her valuable insights were truly appreciated. The booking process was seamless and straightforward, thanks to the user-friendly website and excellent communication. I highly recommend this service, and Bonnie's dedication to her role made my experience truly delightful.”

Helpful Report

“Bonnie, the agent, responded promptly to all requests.”

Helpful Report

“Excelent support from Bonnie. Very quick and effective reply. Easy booking and payment.”

Helpful Report

“loved the service! Bonnie and her team went above and beyond to provide us with amazing options based on our requirements. It was lovely working with their warm and helpful demeanor”

Helpful Report

“They have provided me with prompt response and explanation, both in emails by Ana and phone by Roy. Hopefully the whole process will be smooth and satisfactory.”

Helpful Report

“A nice apartment, well equipped, in a fantastic location. Virtually everywhere in central London is in walking distance. Requests were dealt with very quickly and efficiently. Air conditioning would have been very useful on warm days - opening the windows brought much needed cooler air and through breeze but brought unwelcome noise from the busy streets below. Fans were provided which helped a lot.”

Helpful Report

“I am satisfied with my contact person (Ms. Bonnie Scott) working . Her response was very quick and appropriate.”

Helpful Report

“There were some hiccups in the booking process (their payment form kept timing out and had to be manually regenerated), but the staff were patient and did their best to help. The apartment in Aldgate is ok--the sofa (a pull-out) is terribly uncomfortable for sitting. But the flat was clean and things in basic working order. When the temps outside rose, a fan was provided, which was appreciated. One of the lifts broke down, and remained out of order for the last two weeks of my stay. One working lift was insufficient to service the entire tower, and I had to walk down 8 floors every day because the one working lift was always full.”

Helpful Report

“The flat was very good and the staff were very cooperative, helpful, and flexible.”

Helpful Report

“Anastasija was so helpful and diligent with our two bookings. If the accommodation is as good as her service then it will be amazing holiday. Thank you”

Helpful Report

“Thank you so much Bonnie and team for providing a wonderfully warm and efficient service. Grateful for the plethora of wonderful options that were proposed . You are definitely my favorite go to serviced apartment providers”

Helpful Report

“Great location, great price, comfortable beds, and Anastasija and Roy were super helpful! Unfortunately there were a few issues. There were no instructions provided to us by “Native Apartments”, which made things tricky. The front door didn’t lock and no one answered the emergency line (despite Roy’s best efforts). This led to us being unable to leave the apartment on our first night in London, which was disappointing. Shower door in the master bedroom constantly got stuck. There was loud and early construction Mon-Sat across the road, which was not communicated prior to the stay. Cleaners were fantastic! Super efficient! All in all, a few hiccups that could have been avoided (mainly due to Native Apartments, not London Serviced Apartments as a company), but otherwise a very pleasant stay.”

Helpful Report

“Nice apartment but not cleaned regularly enough and not done properly.”

Helpful Report

“Arranged smaller rooms for a the same price as a standard one bedroom, lights keep blinking. Have a counter top oven and a toaster but know plug points on kitchen counter. what you see in portal and what you get is different. if they dont have the same room or room in good shape you people should provide alternative options at the hotels cost. No timely response to emails. the issue is not just with one room, all our batches staying here had one or other problem.”

Helpful Report

London Serviced Apartments Ltd is rated 4.5 based on 239 reviews