London Serviced Apartments Ltd Reviews

Name: London Serviced Apartments Ltd
Address: Suite 13, London, London Borough of Waltham Forest
Rating: 4.52

4.5 Rating 241 Reviews

90 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

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Info

4.5

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

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London Serviced Apartments Ltd 5 star review on 12th August 2024

IMADE OMOLE

Anonymous

Anonymous // 01/01/2019

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“I've used London Serviced Apartments for business travel for many years; now that we're retired they are certainly our "go to" company for booking really nice accommodations.”

Helpful Report

“Bait and switch apartments. The ads and photos of apartments they put up are misleading. The “stunning” Victoria Gardens apartment in Westminster was nothing like the photos with green walls and very dated bedrooms and bedroom furniture. The day after we got there, the water was out and wasn’t able to get in contact with anyone over WhatsApp as the emergency number provided did not have an option to text.”

Helpful Report

Hi Claudia, Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. We take all comments seriously and work closely with our property partners to ensure accuracy and a high standard of service. Regarding the water outage, we’ve investigated the situation with the property management. The issue affected the entire building and was entirely outside our control. That said, we completely understand how frustrating this must have been. Thankfully, the water supply was fully restored within two hours, and the on-site team acted quickly to resolve this matter. As for the apartment itself, we appreciate that individual tastes vary, and we always aim to reflect each property as accurately as possible in our listings. We’re sorry to hear the decor was not to your liking, but the unit you stayed in is indeed part of the same property as shown in the photos. We’re committed to improving where we can, and your comments have been passed on to the relevant teams. Hope you had a great trip to London! Best regards, LSA Team

“Very nice experience all around. They took good care of me during my 2 months there. The staff in the building was always very nice.”

Helpful Report

“When planning my trip to London I reached out to London Serviced Apartments for a quote. They were helpful and responsive. I chose to go elsewhere because I thought the quotes were too high. My biggest mistake! When I arrived in London and could not stay in my planned accommodation I reached out to Ana and the team again. I highly recommend using this company only! They were responsive, professional and found me exactly what I was looking for. I wish I’d booked with them from the start! Thank you to the team!”

Helpful Report

“The ease of communication is really nice. A 24hr WhatsApp line is very reassuring. And my rep Ana always responds over email promptly and helpfully. The flat is lovely and modern and well outfitted for a longer stay. The building on Gerrard Place is excellent, with the one drawback that the rear of the building smells like fryer grease bc of all of the restaurant HVAC systems blowing into it, so opening the windows in the bedroom isn’t very pleasant. Nothing to be done about that though!”

Helpful Report

“We have found a home away from home. Everyone's so helpful and friendly. It's a great location, a clean and comfortable flat and in a quiet street. We'll book again for sure. Just a little tip: a bedside table on each side would be super and a mirror with a plug close by for hair drying too . . :-)”

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“Very helpful and quick to respond to messages/ questions. Made the booking process very easy Would use again”

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“Great team, good response, efficient and collaborative. Anastasija and Meadow helped me in during my monthly stay in the center of London. Highly recommended.”

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“Responsive service & very comfortable and centrally located flat!”

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“EXCELLENT SERVICE AND VERY PROMPT ATTENTION TO ANY QUERIES ANASTASIJA WAS EXTREMELY HELPFUL AND MADE THE PROCESS SO SMOOTH & EASY TO COMPLETE.”

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“Customer service was helpful and professional! Ana provided an excellent alternative in selected area when first choice wasn’t available. She wanted to make sure I was satisfied with the selection in the desirable location! Thank you Ana!”

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“Great choice I‘ve booked 4days before my travel and i have this amazing apartment with great location and great price the apartment looks better in real life than the photos”

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“Many thanks to the team. Bonnie was very helpful, friendly and competent. She was responsive and made good proposal for my requirements. Thank you so much Bonnie. I am looking forward to my stay.”

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“They were very helpful in getting me settled in even with a short timeframe.i worked with Jack and Bonnie and they were always available until I settled in and the apartment is lovely,the receptionist Shelly was very helpful”

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“Ana was extremely helpful and responsive. Understood the requirements and made recommendations accordingly. Stayed engaged till the cooking was confirmed. Happy with the service and looking forward to the stay.”

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“The staff, especially Ana, Roy and Michael have been excellent, very prompt and professional service, polite and a pleasure to talk too. They made us feel welcome right from the start, and truly, nothing was too much trouble. The apartment was a very big standard and every item listed was there. Very quiet, first good night sleep in a long time. Highly recommend London Serviced Apartments and the staff. Outstanding service. Certainly will stay here again and again. Thank you guys.”

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“Following my first inquiry call, Ana quickly and professionally provided several options and quotes. She was also very helpful in speaking me through these options and was readily available when I had questions. The whole booking / payment process was smooth. Friendly and personable service to top things off!”

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“We've been booking through London Serviced Apartments for our annual return trips home for several years, so the fact that we are repeat customers should say something! This year was a particular challenge as our usual accommodation was not available (exterior refurbishment) and Anastasija put a lot of time and effort into trying to find suitable alternatives nearby - ultimately, no luck - and then into finding us a fantastic flat in our second choice of area. She is easy to contact and prompt to reply. She, Roy and the team really do go the extra mile and provide outstanding service. Highly recommend.”

Helpful Report

“we enjoyed LSApts....the people who work here have been lovely... the room for the week was good for us and much better than a normal hotel room. we were on 2nd floor, so a bit dark/ location good if staying south of the Thames. a bit of a walk to tube stations overall a positive experience.”

Helpful Report

“We have yet to stay at Kings Wardrobe booked for us by Anastasija but it looks just right for us , price, location and facilities I wish to commend the outstanding customer service from Anastasija who has been mega efficient , courteous and sensitive to our needs and concerns at all times. Her quick understanding of my queries and her patient and clear explanations have made me feel valued and assured as a client. The various ways in which it is easy to contact London Serviced Apartments make the whole process of booking so smooth. Time differences make booking from Australia tricky but this service has found ways to overcome this. The process of booking and paying is very well set up. Using this service has taken a weight of my shoulders.”

Helpful Report

London Serviced Apartments Ltd is rated 4.5 based on 241 reviews