London Serviced Apartments Ltd Reviews

4.26 Rating 50 Reviews
86% of reviewers recommend London Serviced Apartments Ltd

About London Serviced Apartments Ltd: Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

Visit Website
Are you a business owner?
See Business Solutions
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Email
communication channels

How would you rate London Serviced Apartments Ltd ?

Your Rating
Tell us how Company made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Which Agent booked your apartment? Giavanna
Would you book with London Serviced Apartments again? yes
"We have used London Serviced Apartments on many occasions over the past 10 years.. They always go out of their way to find us the right accommodation, whether for a short stay of 3-4 days or up to 6 weeks. Their service is second to none, from the booking right through to checking on you during your stay. We highly recommend them."
Helpful Report
Visit Website
"Very comfortable flat, close to the underground. Clean property. Izzy very helpful with our booking"
Helpful Report
"Very responsive, flexible and have many options to select from. Overall, great customer service. Giavanna has been excellent to work with. I highly recommend using this service for anyone looking for short or long term lodging options. For the price, will not find better options in London."
Helpful Report
"Fantastic, efficient service from Giavanna and the team. I use London Serviced Apartments on a regular basis and the accommodation provided is cost-effective, well equipped with mod cons and centrally-located. Many thanks."
Helpful Report
Would you book with London Serviced Apartments again? yes
"The staff were all very helpful and pleasant. I really enjoyed my stay there"
Helpful Report
"Giavanna was quite helpful and prompt in her replies. The apartment recommended by them, residence inn at kensigton, was quite nice. One of the staff at the apartment at front desk was quite racist but rest was fine."
Helpful Report
Which Agent booked your apartment? Izzy
Would you book with London Serviced Apartments again? yes
"The apartment met our expectations. The inclusion of breakfast was a bonus. The apartment is walking distance to Earls Court tube station. The station has lift access to all platforms. It is on the Piccadilly line which makes for great access to Heathrow airport. Lift when dragging suitcases was a real bonus."
Helpful Report
"The place I stayed was really small and my request was to have daily maid cleaning and unfortunately the place I stayed do cleaning every 3 days unless I request to do so. Furthermore, I was charged for the internet even though I was told it is free. This will be my last time to deal with London Serviced Apartment."
Helpful Report
"Giavanna was amazing, she always got back to my colleagues and me very promptly with the required information. Top notch customer service. I would most definitely use London Serviced Apartments again and recommend to friends and colleagues."
Helpful Report
Which Agent booked your apartment? Izzy
"Lovely apartment in s great location. Great service also."
Helpful Report
Which Agent booked your apartment? Izzy
Would you book with London Serviced Apartments again? no
"No lift. Lift access was mentioned on the website."
1 Helpful Report
Dear Jatin

Thank you for your feedback and for flagging a potential error in our listing.

I have checked with our team as well as Wigmore Suites and can confirm there is indeed a lift in the building from the Ground floor that services all floors.

That being said, I hope you had a wonderful stay and look forward to welcoming you back soon.

Best Regards

Izzy
Which Agent booked your apartment? Giavanna
Would you book with London Serviced Apartments again? yes
"Helpful staff"
1 Helpful Report
"I had a great service from London Serviced Apartments - I had a short amount of time to find my boss with specific taste an apartment on two occasions and Giavanna was ever so helpful, funny and polite and went above and beyond to help me during a very stressful and busy time. Would definitely use again and would recommend! Giavanna, and also Marcel were fab to work with! I think maybe the review below was written on opposites day because I definitely didn't receive anything but a 5* service."
2 Helpful Report
Which Agent booked your apartment? Giavanna
"I hated using this service and will never use again... Giavanna is rude and not a pleasure to work with.. they are not accommodating or helpful at all!"
2 Helpful Report
Which Agent booked your apartment? Marcel
Would you book with London Serviced Apartments again? yes
"Apartment was very nice and homely."
1 Helpful Report
"They tried their best to accommodate our request for long stay."
1 Helpful Report
Would you book with London Serviced Apartments again? yes
"Awesome customer service. Prompt email replies. Could be easier to communicate with international customers if you had WhatsApp or Line. Location perfect. Flat was VERY old— loads of cracked dishes, countertop burns, wall nicks, oven glass broken, etc. but no systematic way to report them. Needs an instruction manual addition with “how to” 1. Flush toilets -didn’t always flush. 2. Turn on hob (oven range) 3. Turn on electrical outlets - some had circuit breakers July was sweltering and only fans for cooling. Needs screens on open windows and doors. Note that bedrooms are next to road and there is a load of noise."
1 Helpful Report
Which Agent booked your apartment? Izzy
"Good services."
1 Helpful Report
Which Agent booked your apartment? Giavanna
Would you book with London Serviced Apartments again? yes
"Very clean, furniture of a good standard and a good cleaning service provided."
1 Helpful Report
Which Agent booked your apartment? Izzy
Would you book with London Serviced Apartments again? yes
"Agent lzzy is responsive and professional, she replied promptly and clearly. The process is smooth and I satisify with your company service, but I would like to express my experience stay in Kensington Inn, hope you can share with hotel operation manager. I stayed 4 nights in Kensington Inn Apartment from Jul 13-16 & 17-18, hotel is new and breakfast is good, overall is satisfactory except 2 front desk staffs are impolite and not professional. When I checked in on Jul 13, a male staff helped to check in and I reminded the extra sofa bed. Then he said the room can only allow to stay 4 persons and he didn't care which payment method or how much I paid before. Finally, I showed him the confirmation letter included extra person cost then he shut up. Secondly, wifi needed to sign up everyday as website said, my daughter could not access on Jul 14, then she went to front desk to ask for help, but the staff named Timea who was very rude and impolite and said that if my daughter did'nt know how to sign up then just paid £5 to access wifi and walked away stictly. I felt disappointed to these 2 front desk staffs, their performance affected hotel image although I met another night manager who helped to solve wifi issue and surprised why someone ask us to pay for wifi, suppose hotel guests have complientary free wifi with registered. Please reflect my comment to hotel. Regards Eliza"
1 Helpful Report
London Serviced Apartments Ltd is rated 4.26 based on 50 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Get ready for our phone call!

We'll call you shortly. If you'd like to speak to us right away, please just call us on 0116 350 0610 .

Alice, Customer Support
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This