London Serviced Apartments Ltd Reviews

Name: London Serviced Apartments Ltd
Address: Suite 13, London, London Borough of Waltham Forest
Rating: 4.52

4.5 Rating 241 Reviews

90 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

Metrics

Info

4.5

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

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London Serviced Apartments Ltd 5 star review on 12th August 2024

IMADE OMOLE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bait and switch apartments. The ads and photos of apartments they put up are misleading. The “stunning” Victoria Gardens apartment in Westminster was nothing like the photos with green walls and very dated bedrooms and bedroom furniture. The day after we got there, the water was out and wasn’t able to get in contact with anyone over WhatsApp as the emergency number provided did not have an option to text.”

Helpful Report

Hi Claudia, Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. We take all comments seriously and work closely with our property partners to ensure accuracy and a high standard of service. Regarding the water outage, we’ve investigated the situation with the property management. The issue affected the entire building and was entirely outside our control. That said, we completely understand how frustrating this must have been. Thankfully, the water supply was fully restored within two hours, and the on-site team acted quickly to resolve this matter. As for the apartment itself, we appreciate that individual tastes vary, and we always aim to reflect each property as accurately as possible in our listings. We’re sorry to hear the decor was not to your liking, but the unit you stayed in is indeed part of the same property as shown in the photos. We’re committed to improving where we can, and your comments have been passed on to the relevant teams. Hope you had a great trip to London! Best regards, LSA Team

“I have stayed at Lak apartments for a week during the past 2 years - this being my 3rd year. However, I was very disappointed this year since the upstairs neighbours were moving furniture at 11.30pm / midnight and slamming doors which is not acceptable. During my check out, which was supposed to be at 11am, the cleaner knocked on my door at 9am demanding to know the time when I was checking out since it was my last day and she needed to clean the room. I was in the shower at the time which was an inconvenience. I told her that I was allowed to stay until 11am since I was within my legal right to do so as I had paid for the room until 11am (costing £250 / night). The cleaner looked at me disapprovingly and left. In any case, I left the room at 09.30am. Another cleaner came into the apartment to take away the rubbish but I did not hear her knock on the door - the cleaner did not even apologise and was rather abrupt. Last year the room was cleaned once every 3 days but this year they did not even bother to clean the room (I stayed 6 nights costing £2,500) which is outrageous. The attitude of the cleaners needs to change towards the the paying guests. Taking the above into consideration, I am tempted to stay elsewhere next year. Kind regards, Ruth Brook”

Helpful Report

“The booking form contains certain clauses in the declaration section that are unusual. It indicates the requirement for a late check in fee which is very alien and unfriendly. The fact that your card details are required while filing the form make me wonder how you can make payment and still be charged a late check in fee. Providing my card details without the booking being confirmed is also of great concern considering the security of my card information. I have not occupied the apartment itself yet so I am not even sure of the quality and standard of accommodation.”

Helpful Report

“When I arrived the code to access the property I was given was incorrect, resulting in me being stuck outside for 30min because I was about to get through to customer service to obtain the correct code. I was also disappointed at the bedding situation, having been told and seen in photos that the apartment contained a double bed it was disappointing to arrive and find the room was in fact to single beds with no mattress topper to span the gap between beds”

Helpful Report

“Hi. Thank you for offer to extend, but my stay was only until July 26. My only comment would be the hob didn’t work, and the counter top was warped and unsightly. I did ask to have the hob repaired but it wasn’t during my stay.”

Helpful Report

“1. It’s a nice space but it’s a bit worse for wear and tear. 2. Good location and enough for a pleasant night's sleep. The proper is nice and clean and I would highly recommend.”

Helpful Report

“Nice customer service and very helpful. However the apartment was not clean. We left the next day because of this. The bathrooms are old and there was hair everywhere. Will not return back.”

Helpful Report

“I hated using this service and will never use again... Giavanna is rude and not a pleasure to work with.. they are not accommodating or helpful at all!”

Helpful Report

“The booking experience was fine. Very quick responses to emails and all kinds of questions we had.”

Helpful Report

“The service is mainly the cleaning service comes once a week. This service however is inadequate as I frequently found that they did not do proper job (e.g cutlery not properly cleaned and bed sheet was old and it had white materials came out from it that sticked to all my clothes)”

Helpful Report

London Serviced Apartments Ltd is rated 4.5 based on 241 reviews