Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.90

4.9 Rating 2,412 Reviews

97 %

of reviewers recommend Lillian Daph

4.9

Based on 2,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 7th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve not been in to the store but love the range of fantastic items online. What a lovely independent store stocking individual quirky items that are difficult to find elsewhere. Have purchased a couple of times online and am impressed with not only the items but great customer service. Would highly recommend this store to anyone!”

Helpful Report

Posted 6 years ago

Hi Amanda, Thank You for taking the time to leave us such a great review on every aspect. They mean so much to us and are always reassuring to read. We are glad you love you new Nordic sand range of tableware and I'm sure they make everything taste extra good. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“Love Lillian Daph! Fantastic service. Great choice of beautiful products, reasonably priced & super quick delivery. Will definitely be ordering again soon hopefully. Highly recommend. Thank you.”

Helpful Report

Posted 6 years ago

Hi, Thank You for leaving us a great review, they mean so much to us and recommendations do too. We hope you love your new Nordic range of products. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“Beautiful antique brass mirror Arrived promptly”

Helpful Report

Posted 6 years ago

Hi, Thank You for the great review, they mean so much to us. We do try our best to get all order out the same day to get to you as quickly as possible. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“Lovely items, seems nice quality with good tactile feel. Very pleased with purchases”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review and are thrilled to hear you love your new purchases form us. Thanks again and hope to see you again soon, Craig

Posted 6 years ago

“Lovely teapot arrived well packaged”

Helpful Report

Posted 6 years ago

Hi, Thank You for taking the time to leave us a great review. We are glad you love your new teapot, they make that tea taste extra special right. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“wished to order items after christmas for delivery to sweden - only option was to collect from store! - no january sales discount, no gift option , website was hard to use ( my mum tried several times and then gave up) and could not phone in as shop was shut until second week of january - overall poor”

Helpful Report

Posted 6 years ago

Hi Richard Firstly we are very sorry you experienced difficulty using our website. Although we are constantly working to improve site usability, this feedback is very rare but of course we will continue to work to Improve. If you would like to let us know a Little more specifically where you encountered issues that would be a great help. We ship worldwide, and shipping to Sweden most certainly should have shown as an option, again we will take a closer look into the technical cause of this. There is an option to leave a note at checkout where many of our shoppers leave “this is a gift” message, however a gift wrap service will soon be added to our checkout page. Despite taking a very short break over the new year (we are a very small team of 3 who work 7 days a week, with late nights throughout December, so I am sure you will understand that a little time with our family was needed) we were at the end of emails daily and responding to any issues received. If you had reported your issue via email we would have gladly helped immediately. In terms of “January discounts”, we ran a “30% off Christmas” sale which included many non Christmas items. As small independent we strive for fair prices no matter the time of year and unlike big high street chain stores, we simply cannot “slash” prices as we do not hike them high to start with. We also believe that such sales can devalue the product and service that we are trying to offer. I do hope that we can help ship some of wares to you in Sweden one day if you chose to return to us. Many apologies again. Thank you for understanding Craig and Christina

Posted 6 years ago

“Beautiful products. Great service Thank you”

Helpful Report

Posted 6 years ago

Hi Fiona, Thank You for taking the time to leave us a great review. They always do mean so much to us. We are thrilled you love your new cushions and Christmas decs. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“Absolutely fantastic customer service skills, even after a little mix up with delivery times (due to the Christmas period) Craig was incredibly prompt with his replies, kept me fully informed of the whole process and showed kindness and understanding throughout.”

Helpful Report

Posted 6 years ago

Hi, Thank You so much for a great review and taking thew time to do so. And Thank You for your understanding with the delay in shipping at the beginning of January as this is the only time we do take a break from store. We will defiantly learn for next year to send out email replies to all orders reassuring that we take a break at the start to let you know all orders will be shipped when we are back. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“I purchased the small golden deer. I had been looking for this for some time. I did a reverse image search via google and this shop came up. The item was well packaged. The price was also very reasonable as was the postage. I am extremely happy with this item and glad to find a shop that sold this item. The whole process to order to front door was very easy and I had no problems. I ordered on Monday and item is here on Thursday. Considering we are after Christmas this is a very good despatch and delivery. Could not fault the item nor the service. Would definitely recommend (have done so already) and reuse again in the future. Thank you.”

Helpful Report

Posted 6 years ago

Hi David, Thank You so much for a great review, they do mean so much to us. We are thrilled your new gold deer was what you were looking for, we ourselves know this is always a worry when buying online that the product is as described and seems. Thank You for recommending us that again means an incredible lot!! Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“A pleasure to shop with - really prompt replies, Christina was able to send me a link to the item I described. Reasonably priced and well packaged and I’m very happy with the item I bought. Will definitely use again, thank you.”

Helpful Report

Posted 6 years ago

Hi Liz, Thank You for leaving us a great review, they mean so much to us. We always try to respond to emails straight away even after hours from the store. We hope you love your new mug without handle. I think they were the best seller at Christmas time online. They make that morning coffee extra good right? Hope to see you again soon, Craig

Posted 6 years ago

“Beautiful tactile crockery - and very efficient delivery.”

Helpful Report

Posted 6 years ago

Hi, Thank You so much for taking the time to leave us a great review, they mean so much to us and are so reassuring. Thanks again, Craig

Posted 6 years ago

“my partner loves the Broste Copenhagen bowls and mugs I bought. They are a beautiful design. Postage was very quick and no plastic packaging used! Very impressed. One of the items was damaged in transport but they happily sent me another one! Very kind.”

Helpful Report

Posted 6 years ago

Hi Claudia, Thank You so much for taking the time to leave us a review. Apologies again for the broken item. We always do try to get replacements sent out straight away providing we have them in stock. We are glad your partner loves them as much as we do, they make everything taste so much better right? Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“Super fast delivery , well-packaged and completely gorgeous as expected. Had seen in the store and not disappointed. Thank you !”

Helpful Report

Posted 6 years ago

Hi Sarah, Thanks again for another great review. They really do mean so much to us. Best Wishes, Craig

Posted 6 years ago

“Lovely shop and friendly people, ordered some vases on line, it was quick delivery, and I love my new purchases. Thank you”

Helpful Report

Posted 6 years ago

Hi Liz, Thank You so much for leaving us a great review. They mean so much to us. I hope your new vases look great in there new home, I'm sure they do. Hope to see you again soon, Thanks again, Craig

Posted 6 years ago

“I thoroughly enjoyed my Christmas shopping in both shops this year. Your colours, displays and customer service were lovely. I look forward to seeing what family members will choose with their vouchers, in the New Year. Thank you and best wishes for continued success in 2020. You make a positive difference to Saltburn-by-the-Sea.”

Helpful Report

Posted 6 years ago

Hi Rosalyn, Thank You so much for taking the time to leave us a great review, they mean so much. We are thrilled you loved your in store experience with us in both the main store and our new 'Little LD' addition. Thank You for your continued support both in store and online shopping with us. Hope to see you again super soon, Thanks again, Craig

Posted 6 years ago

“Beautiful products! The staff were very helpful and the delivery was prompt. Thank you L&D”

Helpful Report

Posted 6 years ago

Hi Chris, Thank You for leaving us a great review, we really do appreciate them. We are glad you love your new Nordic Sand Butter Dish and platter as much as we do. they certainly are a popular product both in store and online. We do our best to get all orders out the same day even after the midday last order time. Hope to see you again soon, Craig

Posted 6 years ago

“A lovely collection of homeware goods. Unfortunately one of my glasses was broken during delivery but i was replied to almost immediately and another posted that day. Great service. Will definitely shop here again. Thank you.”

Helpful Report

Posted 6 years ago

Hi Amanda, Thank You so much for taking the time to leave us a great review. They do mean so much to us. Unfortunately as soon as an order leaves us we do put our faith in UPS to deliver our packages safely but we do understand that fragile items can get broken. Im glad you received your replacement safely and quickly though. as we will always get them sent out ASAP. Hope to see you again soon, Craig

Posted 6 years ago

“Gorgeous shop to browse, lovely atmosphere and no pressure to buy but rarely leave without something.”

Helpful Report

Posted 6 years ago

Hi, Thank You so much for taking the time to leave us a great review. They always do mean so much and reassures us of our hard work. Hope to soo you again in store soon. Thanks again, Craig

Posted 6 years ago

“Received fantastic customer service at Lillian Daph, Craig went above & beyond with my online order. Very much appreciated, my friend loved her gift, thank you very much.”

Helpful Report

Posted 6 years ago

Hi, Thank You for taking the time to leave us such a great review, they always do mean so much! We will always do our best to provide the in store experience online too. Hope to see you again soon. Thanks again, Craig

Posted 6 years ago

“Received fantastic customer service, 10/10. Thank you very much.”

Helpful Report

Posted 6 years ago

Hi, Thank You for leaving a great review and that our hard work isn't going unnoticed. We hope to see you again soon. Best Wishes, Craig

Posted 6 years ago

Lillian Daph is rated 4.9 based on 2,412 reviews