Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.90

4.9 Rating 2,163 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 2,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a terribly thought out process with the courier service, they call 50 times, do not read messages with a detailed explanation. They take away personal time, even in cheaper stores there are no problems with delivery, here I had to spend 4 hours of my own time to "babysit" the courier, the store should take into account that even the most beautiful furniture is not worth such stress with ill-conceived logistics, I will think 10 times next time before ordering anything else”

Helpful Report

Posted 6 months ago

Hi Kseniya, Thank you for this feedback back from which I can see you have had some issues with the courier. We will be looking into this on Monday and speak with them directly. This is really unlike them as they are usually super efficient at both delivering on time and communication along the way. It's always more challenging with furniture deliveries than the likes of smaller orders that we are able to send with DHL on a next day service. BJS are an award winning 2 man courier so I'm really shocked and disappointed to hear you have had a bad experience. I'm sure you can appreciate it's completely out of our hands once the order has left us but it's why we choose to use BJS as they usually provide a great service for us. Apologies again and I will look into this with them. On another note I'm glad you love your new piece of furniture. :) If you would like to pass on any further information or to speak with us directly please email us on sales@lilliandaph.co.uk Best wishes Craig

Posted 6 months ago

“Beautiful shop and the online service was excellent”

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Posted 6 months ago

“Beautiful and unique bamboo bookcase. It works really well in our nursery. Great selection of items at Lillian Daph.”

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Posted 6 months ago

“Good”

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Posted 6 months ago

“Wonderful service thank you”

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Posted 6 months ago

“Lovely products! We bought several items for birthday gifts. We had an issue with one of the items not working properly and were impressed by the great customer service responding to my issue and resolving the issue. Thank you”

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Posted 6 months ago

“Thank you for a great service”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Already purchased throw and one cushion while on holiday. So what the hell! getting another cushion. Absolutely beautiful and will definately visiting the store when on holiday again. Amazing shop with a really nice laid back vibe.”

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Posted 6 months ago

“No problem with order or delivery.”

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Posted 6 months ago

“Gorgeous products. Love visiting this shop whenever I'm in the area. Fab online service too with cheap and very quick delivery!”

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Posted 6 months ago

“As always Lillianddalph comes up trumps. Beautiful pieces how to choose? and great staff. Excellent”

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Posted 6 months ago

“.”

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Posted 6 months ago

“.”

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Posted 6 months ago

“Thank you for a great service”

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Posted 6 months ago

“Good customer service”

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Posted 6 months ago

“Absolutely wonderful service - helpful, attentive, and supportive in every way. Couldn’t recommend them more highly!”

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Posted 6 months ago

“Good quality, easy install and responsive customer service. I strongly recommend this brand for everyone.”

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Posted 6 months ago

“easy to use website and good discount”

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Posted 6 months ago

“Bought one of these throws and love it so buying another one.”

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Posted 6 months ago

Lillian Daph is rated 4.9 based on 2,163 reviews