Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,815 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely teapot arrived well packaged”

Helpful Report

Posted 5 years ago

Hi, Thank You for taking the time to leave us a great review. We are glad you love your new teapot, they make that tea taste extra special right. Hope to see you again soon, Thanks again, Craig

Posted 5 years ago

“Absolutely fantastic customer service skills, even after a little mix up with delivery times (due to the Christmas period) Craig was incredibly prompt with his replies, kept me fully informed of the whole process and showed kindness and understanding throughout.”

Helpful Report

Posted 5 years ago

Hi, Thank You so much for a great review and taking thew time to do so. And Thank You for your understanding with the delay in shipping at the beginning of January as this is the only time we do take a break from store. We will defiantly learn for next year to send out email replies to all orders reassuring that we take a break at the start to let you know all orders will be shipped when we are back. Hope to see you again soon, Thanks again, Craig

Posted 5 years ago

“Lovely choice, and came across just the thing I was looking for as a gift for a friend whilst browsing online. Not as speedy delivery but arrived in time, and had email updates about order / delivery status. And the little ceramic jug was just lovely, my friend will love it. I wish I'd ordered two!”

Helpful Report

Posted 5 years ago

Hi Amy, Thank You for taking the time to leave us a greet review. we hope your friend loves it as much as we do. We do offer a next day delivery service if you were in need of an order a little quicker than 2-3 days. We try our best to get all of our orders out the same day to make sure they are within the 2 days but at this time of year we do sometimes need that extra day to make sure they are all packaged to a high standard to be sure they arrive safely. Thanks again, Have a lovely Christmas and Best wishes, Craig

Posted 5 years ago

“Really happy with the product. It arrived quickly and was well packaged. Would buy from Lillian Daph again”

Helpful Report

Posted 5 years ago

Hi, Thank You for taking the time to leave us a review, they mean so much to us! We are glad you love the product and it arrived safely to you. Thanks again, Have a lovely Christmas and Best Wishes, Craig

Posted 5 years ago

“Great delivery, just a bit shocked with the amount of packaging for such a small box, especially in the current climate of trying to save our planet.”

Helpful Report

Posted 5 years ago

Hi Louise, Thank You for taking the time to leave us a great review. We have since stopped putting any paper void fill in the boxes that we have for the reed diffusers :) . We hope you love your new Amber and Moss scent. Thanks again, Have a great Christmas and Best Wishes, Craig

Posted 5 years ago

“Purchase was from a wedding list. Not able to send with a message or who the gift was from. I assume they will know from the billing name.”

Helpful Report

Posted 5 years ago

Thank you so much for your review and for choosing us to buy your gift from. We’re sorry if it was unclear, however at checkout there is an option to leave a message with your order. Alternatively if you had contacted us via email or telephone we would have gladly added a personalised message within your order. Many thanks LD

Posted 5 years ago

“All good. Would be better if there were other delivery options rather than next day at £6.95 a pop.”

Helpful Report

Posted 5 years ago

Hi, Thank You for taking the time to leave a positive review and we hope you liked your purchase. Unfortunately we charge only what we are charged from the courier and we are trying hard to get those costs down. Offering another shipping such as a 2-3 day option is something we are currently looking into. Thanks again, Craig LD

Posted 5 years ago

“The cushions were of good quality and they fit perfectly with all my white linen bedding . They arrived quickly. I’ve been in store and always made small purchases and found the service Luke warm . Online could be the way forward .”

Helpful Report

Posted 5 years ago

Hi Julie, Thank You for taking the time to leave a positive review. We are glad you love The Oli ruffle cushions with your bedding. We are sorry you feel our in store service is luke warm. Personal in store service and a friendly welcome is something we strive for; we would hope our in store experience is one to remember and one you can certainly recommend us for, so hearing you feel otherwise is disappointing. We are so passionate about what we do and the whole reason behind setting up the store was to bring an experience like no other and interact with interior lovers like ourselves. Again we apologise that your experience of our service what not quite what you would have hoped for. We look forward to seeing you in store soon. Thanks again Craig

Posted 5 years ago

Lillian Daph is rated 4.9 based on 1,815 reviews