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Lilley Tile and Stone Ltd Reviews

4.7 Rating 1,568 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

4.7

Based on 1,568 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, helpful service when I needed a product (Kerabond T) urgently in France and no local company could help. Product was packaged up and labels (which I emailed) were printed ready for collection by a courier I arranged. Three days later, I am tiling my UFH panels! I have bought from them previously when living in UK, always with no problem.”

Posted 1 year ago

“I am a repeat customer and have bought products from them a few times now. The product is very good value for money and their customer service is great.”

Posted 1 year ago

“Very quick turnaround from point of order and excellence on price”

Posted 1 year ago

“Quick delivery and great products”

Posted 1 year ago

“Very good service - ordering/despatch/delivery/communication all VG. Thanks”

Posted 1 year ago

“brilliant company to deal with, fast dispatch, helpful advice and prompt responses I highly recommend them to anyone considering using them”

Posted 1 year ago

“Excellent service, item out of stock, recommended an alternative and delivered on time.”

Posted 1 year ago

“Great value and service all round, highly recommended”

Posted 1 year ago

“Faultless service”

Posted 1 year ago

“Easy ordering process and very quick delivery”

Posted 1 year ago

“Excellent value, competitive price & fast, efficient delivery Highly recommended.”

Posted 1 year ago

“We ordered the steel grout, and it’s beautiful. Very fast delivery as well.”

Posted 1 year ago

“Well packed and undamaged, very fast delivery 😁👍🏻”

Posted 1 year ago

“Poor review given because the item has yet to arrive. I would have scored it even worse but I suspect that the fault may not be entirely yours, it could be incompetence on the part of the courier service you employ. If this is the case, then they need to get themselves organised, I cant get any sense out of their tracking app. I note that their local office seems to be in High Wycombe, not far from my address, I could have walked there and got it myself by now. Over to you......... Cheers. (order no. 000065927 APC delivery ref. 0003883) Hullo again, score now updated, I was swiftly contacted with apologies ,(fault was with courier firm any how as it turned out) and replacement was despatched; it arrived today. First class customer service, thank you.”

Posted 1 year ago

John, thanks for updating your review, it's greatly appreciated! We always strive to fix issues like this as quickly as possible when they occur. Thanks again for ordering with us. Best Regards Ray Lilley Web Support

Posted 1 year ago

“Good service”

Posted 1 year ago

“The BEST EVER I call about the epoxy grout and the guy was very professional and friendly The grout arrived at my house in 2 working days Very good product Thank you guys Regard Ciprian MCI Paintlife&Tiling”

Posted 1 year ago

“Web site easy to find what I needed, whole process good with excellent delivery. Thank you.”

Posted 1 year ago

“Very fast despatch. Most helpful when I contacted them to re-deliver to my work address.”

Posted 1 year ago

“Excellent service. Very helpful when I thought I was going to have a problem being around for the delivery. Would definitely recommend.”

Posted 1 year ago

“Great communication; they found stock for me and got it to me next day! Perfect!”

Posted 1 year ago

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Lilley Tile and Stone Ltd is rated 4.7 based on 1,568 reviews