Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,041 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Excellent communication throughout the transaction.”

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Posted 8 years ago

“I ordered 4 outside lights. I had some questions about these lights before I ordered them and telephoned the technical department who were very helpful. When the lights arrived one was damaged I emailed and the new one arrived the next day and returning the broken one went smoothly. I am pleased with the quality of the lights and the high level of customer care provided by this company. I would definitely use this company again.”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

“I phoned customer service about a fitting I had purchased a few months ago which had stopped working I received a replacement within 2 days excellent service.”

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Posted 8 years ago

“We found just the light required for the room, easy to install too.”

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Posted 8 years ago

“Fast reliable service !”

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Posted 8 years ago

“Goods arrived on time, but the glass lampshade was broken due to no bubblewrap inside the box...just bubblewrap OUTside the box! Customer services, Gerda was very helpful in getting the returns sorted out. Their policy is not to open the manufacturers' wrappings, so this must happen a lot. The followup DPD website arrangements for returns do not allow for any errors to be made or corrected by the person trying to arrange a return. Gerda saw me through!”

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Posted 8 years ago

I am disappointed to hear your purchase arrived damaged. Our products are fragile by nature and unfortunately, despite our best efforts, periodically damage occurs. Our returns process via our carrier partners, DPD, has received many positive comments for its efficient and user friendly nature so I am sorry to hear you did not find it so. Thank you for taking the time to offer feedback and I hope you will shop with us again very soon.Kind RegardsPatricia MullaneCustomer Care Manager

Posted 6 years ago

“Very well organised, reliable product this is the 3rd lot of lights we have had”

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Posted 8 years ago

“Great service, have used before and will use again in the future.”

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Posted 8 years ago

“Received product when they said ETA, really liked our night light! Thanx”

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Posted 8 years ago

“Service Excellent very helpful on phone and kept us informed on delivery.”

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Posted 8 years ago

“1st rated, received quickly and well happy with the product.”

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Posted 8 years ago

“Light did not arrive on day I was advised it would but after I telephoned to ask where it was I was told it was not due to arrive to Lighting direct for another two days...however two days later it arrived to me and as I was out at the time the delivery person was really kind in hiding the box in an even better place than I had thought of ! Extremely well packaged and the light is super, thank you.”

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Posted 8 years ago

“Good service. Lamps are much better than expected. Great quality and look fabulous.”

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Posted 8 years ago

“Great service and arrived very next day . Do agree that product I'd definitely let down by black plastic cone”

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Posted 8 years ago

“As Described”

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Posted 8 years ago

“Website was easy to navigate and plenty of choice for the outside light I was looking for. Price was very competitive. Easy ordering, with good email follow up. Delivery was prompt, item well packaged and in excellent condition.”

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Posted 8 years ago

“The price was very reasonable and the delivery was well packaged and prompt.”

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Posted 8 years ago

“Excellent customer service. I was contacted because of an issue with my order. This was promptly rectified and the member of staff ensured my light was sent out for delivery at the same time as an existing order. Really well done thank you.”

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Posted 8 years ago

“Just unfaultable, ordered one day, delivered the next. Exactly as it says on the tin. Many thanks. Peter Hill”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,041 reviews