Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,063 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant, fast service. Thankyou”

Helpful Report

Posted 10 years ago

“I don't wish to comment - so repeated attempts to make me do so are extremely irritating”

Helpful Report

Posted 10 years ago

“Delivered on time and very well packaged”

Helpful Report

Posted 10 years ago

“first rate delivery service, as before.”

Helpful Report

Posted 10 years ago

“light didn't arrive on time had to contact lighting direct, staff problems, good service after contact.”

Helpful Report

Posted 10 years ago

“Easy to order from large range of lighting, competitively priced. Fast delivery and well packaged. Would use this company again”

Helpful Report

Posted 10 years ago

“My order arrived very quickly.”

Helpful Report

Posted 10 years ago

“Excellent service light arrived when said and very well packaged .”

Helpful Report

Posted 10 years ago

“Excellent quick service”

Helpful Report

Posted 10 years ago

“Package arrived on the day it was promised. According to the email notifying me of the delivery date a signature would be required but as I hadn't knowingly asked for this service I didn't bother to stay in all day waiting. The package was left in a safe place. As far as I can remember I didn't have the option of specifying a carrier, if I had then I would always opt for Royal Mail as they don't have difficulty finding my property. Also, the number of delivery vans hurtling along country lanes would be reduced or even eliminated.”

Helpful Report

Posted 10 years ago

“Very good customer service with a 'phone back and delivery as stated”

Helpful Report

Posted 10 years ago

“GREAT SERVICE”

Helpful Report

Posted 10 years ago

“Fantastic service”

Helpful Report

Posted 10 years ago

“My order was delayed and I had to phone up to find out what was happening - only to discover two extra items had been added to my order, which I had not asked for, and as these were obscure items they weren't in stock and this was holding back the items that I had ordered and did want. Once sorted out, delivery was next day.”

Helpful Report

Posted 10 years ago

Thank you for responding to our request for feedback. I am sorry that your order was delayed however an email was sent to you on 27th October at 20:38 advising of a delay so perhaps you overlooked this. With regard to extra items on your order, this is indeed a mystery. Orders placed on-line, such as yours, are electronically transferred to our fully automated warehouse to be picked and packed with no intervention in between. Again, we appreciate you taking the time to comment. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Excellent service delivered next day as they promised”

Helpful Report

Posted 10 years ago

“Quick & easy to order online. Delivered on time and packaged well.”

Helpful Report

Posted 10 years ago

“Rated good because happy with items, but poor communication. Was expecting next day delivery but because one item was out of stock the whole order was delayed til that item available. No indication of this when ordering on website, or communication from the company.”

Helpful Report

Posted 10 years ago

“staff very helpful”

Helpful Report

Posted 10 years ago

As discussed I have looked into this for you and your refund was processed over a week ago and should be with you shortly if not already. We received your item back on the 21st October and endeavour to process returns and refunds within a maximum of fourteen days however generally they are completed in seven. I understand from our records when you requested returns details you advised that the fitting was too big for the intended area. Any customer that requires further clarification of dimensions or has any other query regarding a product can phone our technical team who will be happy to assist. With regard to this product it is made from a material that is durable in coastal environments where other materials may tarnish hence its finish. It has proved to be a very popular fitting and, we believe, competitively priced. Thank you for your feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Excellent Service”

Helpful Report

Posted 10 years ago

“Very prompt delivery”

Helpful Report

Posted 10 years ago

Lighting Direct is rated 4.7 based on 17,063 reviews