Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,066 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“useless”

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Posted 11 years ago

“Prompt efficient service”

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Posted 11 years ago

“Website was easy to use, delivery came quickly, some delicate shades were part of the order and came separately as they were sent direct from their supplier. All items well packed, no breakages.”

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Posted 11 years ago

“It was kept informed regarding delivery. Items were well packed and in good order”

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Posted 11 years ago

“first class”

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Posted 11 years ago

“Product delivered in 2 working days as advised.”

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Posted 11 years ago

“Prompt accurate service”

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Posted 11 years ago

“The e-mail sent to advise me that my Credit Card payment had not gone through the first time had no logo or official markings on it. It could have been a scam from anybody. It gave a different order number and telephone number for me to ring and give my Credit Card details. I had to ring the number I had originally to check its authenticity.”

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Posted 11 years ago

Thank you for your valuable feedback Brian. This matter has been passed to our IT department for their consideration. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Fantastic and quick service thank you”

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Posted 11 years ago

“I purchased the garden spotlights with a 10% discount for £94.48. The invoice I printed at the time quoted this price but my bank account was charged £103.18. I emailed the company a week ago but have had no response. I will now have to go through the PayPal channel of discovering why the overcharge.”

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Posted 11 years ago

We are looking into this at the moment and will be back in touch with you just as soon as possible. All emails sent to customer services are dealt with chronologically on a daily basis, however for some reason we do not appear to have received the email you refer to. A major part of Lighting Direct's customer service remit is to resolve questions and queries with minimal delay so it is unfortunate that on this occasion we did not get the opportunity to assist you earlier. Thank you for shopping at Lighting Direct and I look forward to speaking to you with an update soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“prompt service”

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Posted 11 years ago

“Very prompt delivery”

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Posted 11 years ago

“Units were advertised as having a dimmer but the delivered units lacked this important feature. A return reference was supplied and the goods repacked for collection. A week later the parcel is still waiting at the front door.”

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Posted 11 years ago

Further to our conversation last week I have passed on your feedback regarding this item. There appears to be some misunderstanding regarding our returns process. In the email containing your returns number, we ask that you get in touch with us to advise us of a convenient day for the item to be collected. We did not hear from you hence we have not instructed our couriers to attend as yet. I will contact you myself this morning to agree a suitable date. I am sorry you were disappointed with your purchase. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Prompt efficient service”

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Posted 11 years ago

“Fast and efficient”

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Posted 11 years ago

“Would be rated excellent - but the order was incomplete! However it is not rated poor because the customer service was polite, friendly and efficient and the missing items were supplied quickly.”

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Posted 11 years ago

“Easy site to navigate and place order. Goods delivered promptly as promised.”

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Posted 11 years ago

“Exceptional service. I shall certainly recommend you to friends.”

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Posted 11 years ago

Thank you very much Mr. Bencini. Its very good of you to take the time to leave feedback. Much appreciated. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Easy to order online, good choice and quick delivery.”

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Posted 11 years ago

“Came quickly no hassle”

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Posted 11 years ago

Lighting Direct is rated 4.7 based on 17,066 reviews