Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,063 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Product arrived promptly as it said it would”

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Posted 10 years ago

“Speedy delivery ..... next day to product in stock & 2 days for product not in stock.”

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Posted 10 years ago

“I googled a specific Deltec product and your site came up along with several others. Yours was the best price so I clicked on the link which too me to your site I then purchased it. When it arrived two days late I noticed there was no remote control and when I turned the light on it continuously cycles through all 8 or so colour continuously change colour every 2 seconds. Totally useless. I looked for the model number on the box and it wasn't the model number that I was after, the one I googled. So I opened up my browser for the link back to that page on your website and found you had already taken that page down. I called your company and was told by the gentlemen he had checked your internet site cache (two weeks old) and the model on there wasn't one you could change the lights on!!!! I know what I clicked on and what I ordered - I would not have purchased a light that you couldn't stick on one colour - the gentlemen said he would speak to his manager and call me back on Monday. Have not had any acknowledgement since. Also, the spike ordered was missing from the delivery for which I had to also call in about a second time.”

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Posted 10 years ago

Any search engine such as Google will bring up results that not only match the search term entered but also items of a very similar nature. That is just the way search engines work. Lyco Group would inevitably have come up in a search for a ?Colour Changing Floodlight? but for the Deltech FL1OMC model which does not include a remote control. We have never sold a version of a colour changing LED spotlight operated via a remote control . Please see the link below from our website showing and describing the item you purchased. This page on the website subsequently became unavailable as this product, Deltech FL1OMC, was part of our post-Christmas ?reduced to clear? range and was thus taken down when the item sold out. http://webcache.googleusercontent.com/search?q=cache:ctvuuNws5_AJ:www.lyco.co.uk/shatter-resistant-10w-led-floodlight-colour-changing.html+&cd=8&hl=en&ct=clnk&gl=uk When you spoke to a member of our Technical Team on Friday evening he talked the above through with you at length. It was then suggested to you as you were not satisfied, and the item unused, you could return for a refund. This was an option you refused for reasons that are difficult to understand given you do seem to be very unhappy. If the floodlight remains unused that option is still open to you - please just contact me directly via p.mullane@lyco.co.uk. Any customer whose purchase does not meet expectations or they have chosen an item in error only has to contact our Customer Care Team via phone, email or web message to be given assistance. In addition as we state on our website, customers are more than welcome to contact our Technical Team directly prior to making a purchase for any help needed to ensure a product meets their particular requirements and so avoid disappointments such as this. At Lyco Group excellent customer service is an integral part of our business therefore it is disappointing to read comments such as yours given the circumstances as outlined above. However, thank you for taking the time to respond to the Feedback request and I sincerely hope you will shop with us again in the very near future. Kind Regards, __________________________________________ Patricia Mullane Customer Care Manager

Posted 6 years ago

“We bought two of these lights a while ago and were so pleased with them we have replaced the rest of our outside lights to match. Good quality and value product.”

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Posted 10 years ago

“prompt execution of orders when i had to speak to somebody for a replacement part all sorted very helpfully withing24 hours. I keep coming back.”

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Posted 10 years ago

“Fast delivery, good comms.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“Good service, keen prices and quick delivery of goods. The packaging for 6 light bulds seemed excessively large but everything arrive safely”

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Posted 10 years ago

“Found an exterior light I liked at Lighting-direct. Reviews were favourable so went ahead with purchase. Item was dispatched very quickly, kept me updated all the way. Got 10% discount for signing up to their newsletter too.”

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Posted 10 years ago

“Excellent product. Came well packaged and very quick delivery. Very pleased”

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Posted 10 years ago

“Real well packaged & delivered exactly on time.”

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Posted 10 years ago

“Excellent Customer Service”

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Posted 10 years ago

“Ordered on-line. Came within the time estimate.”

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Posted 10 years ago

“Extremely fast service. Delivered next day, although at a cost!”

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Posted 10 years ago

“Product arrived quickly and intact. There was a huge amount of packing for both products which were sent separately. I can't understand why they did that because there was plenty of room for the bulbs inside the box of the light- it seemed a strange decision especially as I ordered them at the same time. Otherwise good”

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Posted 10 years ago

“Good, quick service.”

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Posted 10 years ago

“Product was very well packaged and delivery was prompt.”

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Posted 10 years ago

“Product arrived damaged despite being extremely well wrapped with bubble rap which suggests that whoever did the packing did not check the contents of the cardboard unit container.”

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Posted 10 years ago

I am sorry to read that your purchase arrived damaged. We will certainly look in to the circumstances. Its unfortunate that you did not contact our Customer Care team immediately to give us the opportunity to resolve this for you. We could have dispatched a replacement at that time and thus reached a resolution for you nearly a week ago. Thank you for taking the time to comment and we look forward to you shopping with us again soon. Kind Regards, Patricia Mullane Customer Care Manager

Posted 6 years ago

“Good service, Prompt delivery”

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Posted 10 years ago

“Fast delete very. Well packaged.”

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Posted 10 years ago

Lighting Direct is rated 4.7 based on 17,063 reviews