Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,040 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Perfect selection, service, and speed. A bulb which was unfortunately damaged upon arrival, no doubt accidentally by the courier, was refunded with ease.”

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Posted 7 years ago

“Excellent service, Good value for money. Thank you.”

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Posted 7 years ago

“The order was placed,processed,despatched and delivered well within estimated time.”

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Posted 7 years ago

“Excellent outdoor light received very quickly . Would recommend Lighting Direct”

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Posted 7 years ago

“Quick and efficient”

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Posted 7 years ago

“LD were fine. Would like to see free carriage for a smaller order.”

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Posted 7 years ago

“The parcel arrived quickly and was well packed and the lights are now fitted and look great.will use them again when needing to replace other lights”

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Posted 7 years ago

“Beautiful light fitting with quality finish. If you're looking for plenty of light this is the light fitting for you.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Arrived on time and well wrapped!”

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Posted 7 years ago

“Dreadful, any issues with orders nobody answered the phone, replied to answer machine messages or emails until I threatened to claw the money back from my credit card. Once I returned my products it took nearly a month to get a refund. Would never shop here again”

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Posted 7 years ago

“Excellent service Quick to order and deliver”

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Posted 7 years ago

“I love my new light fitting. It arrived carefully packaged and intact (even though it was very fragile). Thank you.”

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Posted 7 years ago

“Good web page easy to follow and excellent delivery.”

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Posted 7 years ago

“Lovely lights, delivered within the time-frame I selected and good communication when I called to check on an approximate delivery date.”

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Posted 7 years ago

“I have been trying to obtain a returns number from this company and can't get hold of anyone in customer services. I've referred the situation to my bank who will recall the funds and deal with it on my behalf”

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Posted 7 years ago

I am sorry you are not happy with us. We were exceptionally busy over the Christmas period hence our response times were longer than usual. For this we apologise sincerely. However, your returns details have already been issued to you via the email address you provided with your order. Perhaps you could check your spam folders in the event our mail has ended up in there.Please get in touch if we can assist further.Kind Regards

Posted 6 years ago

“Delivered exactly what I ordered, on time and quickly.”

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Posted 7 years ago

“This company has taken my order and my money on the 3rd of January, failed to deliver the light shade, sends me and invoice and asks how they did! I have phoned the company four times, emailed twice,resorted to twitter and still nothing. I note from the invoice that they have used the wrong postcode and even inserted a middle initial in my name, which I do not have! Do not bother to order from this company. I just hope I get my money back, which at this stage I doubt.”

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Posted 7 years ago

I am sorry you have not received your order as yet however as per my previous emails we dispatch goods as per the information received from the customer at the time of the transaction. I have forwarded a copy of your order confirmation to you directly showing the details provided to us when the order was placed. We duly dispatched the goods to the address and postcode provided by you. Orders are received and processed electronically therefore there is no opportunity for details provided by customers to be amended in any way. We would always recommend that customers review their order before finalising any transaction. As previously requested, please confirm the correct address to customerservice@lighting-direct.co.uk and we will contact our supplier to ensure the successful delivery of your order. i look forward to hearing from you.Kind RegardsPatriciaCustomer Care Manager

Posted 6 years ago

“After being let down by a another LED bulb supplier I ordered from lighting direct. Arrived with 5 days Thanks..”

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Posted 7 years ago

“First class service and product”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 17,040 reviews